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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18911 Topics

D
Deb824Contributor I
asked in Speakers

connecting to a new wifi network

I have an older model Sonos that will not connect in my new apartment. I am trying to do it wirelessly as I do t have a plug for wired. The system is not finding my Sonos. The speaker will not flash green only white or orange. I have tried to reset and reboot but nothing is working. 

3
D
5 months ago
J
jldodgeContributor I
asked in Speakers

Registered products not showing in system settings

I recently logged into my app and none of my registered products are showing. In fact, the app says I have no registered products. We setup the registered products 1 year ago and have not changed anything since. How do I recover them?

2
Airgetlam
1 year ago
R
rftoomeyTrending Lyricist I
posted in Controllers and Music services

Sonos V16 Update Still Doesn’t Support Apple Music’s New Favorite Songs Playlist

V16 still doesn’t support playing the new “Favorite Songs” Apple Music service playlist. Although the Favorite Songs playlist still appears at the bottom of the Apple Music playlist list in the Sonos app, selecting it still generates the “No selections are available” error message.

9
Corry P
2 months ago
BOL74
BOL74Avid Contributor I
posted in Home theater

What sub to choose

Hi all Good PeopleIn here i have an opertunety to bother all of you with all sorts of questions,so you just need to deal with me🤣🤣🤣.Still struggeling with my livingroom on my 1.floor. I have some Ikea BookShelf(BS) in the corners behind the sofa. Still seach for a soundbar,but most likely it’s gonna be a Ray or a Playbase. Then my wonder will be…..what sub would i seach for.I am a person who find good deals….used,outlet or new.I have not heard the Sub Mini play in real life,but i got a couple of Gen3’s.For me my choice depending on the price of the unit. A new Mini is $470,outlet is $400 and used(secound hand) $385-ishGen3 is $840 new,$720 on outlet and $650 used.Gen2 is normally $450-$550 used,but hard to get in white.So for me it makes the most sense to get a Gen3 from Outlet,and it justefy the $ extra from a Sub Mini.But even the Sub Mini is cheeper,it seems to hold up with the Gen3 pretty good. I’m not getting into spec and so on,but i belive there’s discovered that the Mini got

3
BOL74
7 months ago
N
nekketsuuuContributor I
posted in Controllers and Music services

Access denied when playing YouTube Music

I added YouTube Music to my Sonos Android app (Sonos S2) today, but several problems happened. Especially, I cannot play music on a Sonos device from the app. I use Sonos Beam (Gen 2), and I enrolls YouTube Music Premium via YouTube Premium. Here is a list of problems I encountered:Problem 1: Sonos app only shows one playlist of mine. I can view several playlists on https://music.youtube.com/library/playlists, but Sonos app only shows one of them. Problem 2: When I try to play the playlist, the app shows an access denial error. To be precise, it shows “「xxx」を再生できません -アクセスは拒否されました” in Japanese. Problem 3: When searching songs of YouTube Music on Sonos app, it always shows no songs for all queries I tried. Both English queries and Japanese queires return nothing. Additional information:I can play music with Sonos app and Sonos Radio. Removing YouTube music from Sonos app and re-adding it does not resolve above issues. Restarting the app and Sonos Beam also does not work. I live in Japan,

7
N
4 months ago
L
LarsKongsbak38Contributor I
posted in Components and Architectural

Sonos Amp + Coax Sub

Hello there.my living room setup is a Sonos Amp with a coax conectet Sub and two small speakers. it has been playing together for years. but now there is no sub action. when i look into the sytem setup there is no longer a choice for setting up or ajusting the sub. my sub seams to be working fine. i have tried to reset the amp and reinstall, no luck.i dont know witch version the Amp is. (withe and silver) the serial number is 1708 5c-aa-fd-xx-xx-xx-xis it a software fail? hope you can help me.thanks. Lars Denmark Moderator note: personal identifying information removed from post.

12
K
5 months ago
SarahN
SarahNHeadliner I
asked in Speakers

Single Sonos Era 100

Hi AllI have ordered a single Era 100 for my bedroom. I have many Sonos speakers already so hoping this new addition will be a good one.Has anyone else got just a single 100 and if so, how does it sound? I don’t have room for a pair so I’m hoping just the one will sound good 😁. 

3
C
1 year ago
J
jrgeigerContributor I
asked in Components and Architectural

Sony AV Receiver and SONOS Port

I have a Sony STR-AV880 A/V Receiver vintage 1990s or so. It doesn’t have a dedicated pre-amp out for audio but does have RCA out for a 3 channel (Red/White/Yellow) A/V cable. When I connect the Red/White (L/R) line out to line in on PORT, there is no sound. Was on the line with support and after a considerable amount of time working through troubleshooting with me we narrowed it down to issue between SONY OUT and PORT IN. (yes, we tried alternate cables). They suggested contacting Sony, and I’m thinking anyone in Sony’s support department wasn’t even born when this receiver was made let alone still support it. Was ready to give up when I reconnected the PORT to my BOSE Wave Radio. Thought I would try using connectivity in both directions instead of just using the WAVE as a speaker for the PORT. Once hooked up, no sound from WAVE. It worked yesterday just fine. Only difference was that both input and output were now connected between BOSE and PORT. Just for kicks, I unplugged the cable

6
J
3 months ago
M
mongolikecandyContributor I
posted in Advanced setups

Era 300 surround placement in large(1500sq ft) room

I'm working a garage project and we want the front lounge area to be some place people can hang out in. I have an Arc, G3 Sub and 2 Era 300's for the rear channel in surround. I'll also want to use this system for playing music. The room is approximately 25'x60', 1500 sq ft. Image of layout https://imgur.com/a/vdE21fL do i want to place the era 300's in position A or position B? A is the approximate midway point in the room, and B is about 60' away from the TV. If A is the best place, do i want to mount the era's on the wall and pointing into the room like 1 or put them on stands and have them point at the TV like 2? I tried calling Sonos, but it was quickly clear the person answering the phone was going to be on no help. any input/insight is appreciated! 

4
Stanley_4
3 months ago
B
babag21Contributor I
asked in Home theater

Soundbar and two Ones do not join the same room

I have one Sonos Soundbar and two Sonos Ones (G2) that simply do not want to be part of the same room. Two Ones were set up as Living Room and play nicely. When I try to add Soundbar it is always created as a separate “Living Room 2”. I can group them as two separate rooms to play the same music, but if I try to tune them they get tuned independently as two separate rooms.Any way to make all three speakers part of the same room as the same setup? 

4
B
9 months ago
D
DidymusAvid Contributor II
asked in Controllers and Music services

Adding a folder from another computer on my local network to Music Library.

In the Sonos Music Library Settings, I put in the correct path to a network folder, but it doesn't work. It asks for username and password. I put in my Microsoft account username (email address) and password. After about an hour of the spinning circle, it fails. No feedback. What can I do?The folder is shared correctly. I can access it using File Explorer. I don’t know why it isn’t working because I get no feedback, aside from saying it doesn’t work.I’ve had this problem before. I’m sure I can figure it out eventually. I’m just bored with it at the moment. This is almost the only thing about Sonos I don’t like.

10
D
1 month ago
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Lars69Contributor I
asked in Speakers

ERA 300 single rear speaker with two rear One speakers

Hi, I currently have the Sonos Arc, Gen 3 Sub, and a pair of One rear speakers. My question is, can I add an additional speaker to the rear surround? Is it possible to add the Era 300 to support the pair of  One rear surround speakers. Basically, have the Era 300 serve as a center rear speaker. The ERA 300 will produce the Atmos experience and the two One speakers will be forward rear sound. Or should I remove the pair of One speakers and add two Era 300 speakers. My idea is to not have the original purchase of the One speakers become obsolete.Thanks for your support Sonos community!

3
106rallye
9 months ago
D
dtmsContributor I
asked in Portable speakers

Registered Sonos product missing from account System list.

Registered Sonos Roam absent from system list. Unable to locate missing Roam. Why would my registered product be missing from account?

6
D
4 months ago
P
PCilContributor I
posted in Components and Architectural

Woken up to random music in middle of night

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic. 687929381

1
J
3 years ago
Machado
MachadoContributor I
asked in Portable speakers

How do I make sure my speakers are connected to the main node of a mesh WiFi system?

I keep getting the error message that one or more of my speakers is connected to a mesh WiFi and should be connected to the main node. My whole mesh WiFi system has the same name and password.  Even my extenders have the same name and password. How do I make sure my Roam and Move speakers are connected to the “main node” of the mesh system? Should I disconnect the extender and other mesh devices and reconnect my speakers to the WiFi, then plug everything back in? Thanks in advance for any assistance. 

1
Xander P
2 years ago
S
soraya13Contributor I
asked in Home theater

Sonos beam disappears from the system

Hi there, I have two Sonos 1 and a Sonos Beam and whenever I want to play music and link all three devices, it’s impossible to do so as the Beam is missing. I have chatted with Sonos about this issue two times and they helped me fix it for a bit however after a couple of hours the beam disappears from the system again. The beam is relatively close to the wifi and router but not close enough to add an ethernet cable permanently - which also goes against the purpose of having wifi speakers!This issue has been going on for months and I decided to let time pass by to see if they were coming out with an update to fix this issue but I haven’t noticed any improvement.If anyone has had this issue in the past and overcame it, I would love to hear your solution! Thank you so much in advance!  

1
Mark P
3 years ago
E
edel79Contributor I
asked in Controllers and Music services

An error occurred while adding songs to the queue (701)

Hello, following the subject here closed : I would like to add my experience has I found one specific reason to that. I had the exact same problem using a playlist on Spotify. I tried everything related to a network or device issue as described on the original article, but none solved the problem.Googling to know wether other people had this problem, I found one which led me to the solution : it was a playlist size issue. Indeed I noticed I didn’t have the problem listening to music on Apple Music service. Actually the playlist I was listening to had 4652 titles for a total duration of near 250 hours !Too much it seems for the Sonos app.It would be interesting to know how much titles the app can handle on a single playlist.Want to reproduce the problem ? The playlist is “Cinemix Radio official playlist” by Chris Vuillard. Using any other (shorter) playlist, everything is working perfectly good.

1
Annazel S
3 years ago
S
ShpadoinkleContributor I
posted in Components and Architectural

Last item on playlist ignores replaygain tags

One of the recent updates introduced an annoying bug so that makes the last song a playlist played from the music library ignore the replaygain tags and thereby bypasses loudness normalization, meaning the last song of an album is way louder than the rest of the album.The issue can be worked around by adding more songs to the playlist, but this is really awkward for album-centric listeners like me.

3
James L.
2 years ago
F
FouveContributor II
asked in Components and Architectural

Multiple Spotify Streams

Anyone having issues with playing multiple playlists or songs from Spotify through the same Sonos system? Every time I have something going in one room and then try playing a different playlist or song in another room, it says “Playback stopped on <room>, your account is in use somewhere else.”   Is it just me?

3
F
2 years ago
Solsland9999
Solsland9999Contributor I
asked in Components and Architectural

Sonos Wifi Connection issues

Hi, new to the forum, hope that someone can help me with a problem I have with a Move speaker.I have had the Move speaker for around a week.  After initially setting it up, it worked perfectly, until it was left for an hour or so and went into hibernation.  From then on, the speaker will not connect to the app via wifi unless I carry out a factory reset.  Bluetooth works all the time without any problems.I have now had to factory reset the Move on numerous occasions to be able to connect to it via wifi.I am connecting from an iphone x to an Asus 90IG01Z0-BU2000 Wireless Gigabit Router.  both the Move and the iphone are definitely on the same wifi connection and I have several other devices running from the wifi that never have any issues.  The Move has been updated to the latest firmware and the app gets stuck at the “Searching for nearby products, make sure they’re powered on” stage.  There are no other routers running in the house, no mesh or boosters and the speaker is sat 5 feet fr

5
Solsland9999
3 years ago
T
trabalanContributor I
asked in Controllers and Music services

Can't add Pandora music service

In the Sonos app, under “Suggested Services” I see Pandora, but when I click on it, nothing happens. Also, Pandora does not come up in the search box under the “Add a Service” screen. Please advise. 

10
controlav
2 years ago
D
daaveContributor I
asked in Components and Architectural

Spotify disconnects on lock screen

Hi, I have a consistent issue when steaming music from Spotify to my Sonos play1 speakers. I set music to play and after a little while Spotify disconnects from the speaker so I can no longer pause the music or skip songs. The music continues play but I just can’t control it as Spotify reverts to listening on ‘This phone’. I can usually reselect the speaker as the device and it will pick up the song that is playing and allow me to control it again.   This is very frustrating, has anyone experienced the same issue and able to suggest a suitable resolution? 

5
Airgetlam
2 years ago
M
mitchworldContributor I
asked in Advanced setups

Audio Streaming Proxy for Radio Stations

Hi,I use my Sonos devices mostly for listening to the same 5 ~ 7 radio stations. I use the cheap IKEA remote control to skip to the next station every now and then.I have 2 minor issues:the slight, but annoying starting-lag when switching stations due to loading (whereas starting music from my local server comes with no perceivable delay at all) two of the radio stations play very annoying commercials at the start of the stream whenever I load themI’m looking for a solution for these 2 issues.I’m running a Raspberry PI on my local network, so I think a proxy solution could help that would permanently buffer the 7 stations. My Sonos system would then connect to the proxy instead of the original stations. But I have not found a working solution yet. Any tips are much appreciated! M.

1
controlav
3 years ago
A
alan GTrending Lyricist I
posted in Components and Architectural

Speakers cutting in and out while all grouped together

I have 8 various sonos products located throughout the house. Recently they have just started dropping in and out from random locations. Problem is worse when switching tracks. Iv tried mixing up the WiFi chanel and no difference. Begining to become a pain. I ran a diagnostic 1015401939Thanks. 

12
A
3 years ago
D
Dave59Contributor I
asked in Advanced setups

One SL Pairing - two pairs won’t work simultaneously.

I have two SL pairs. One in living room, one in office. Last week they stopped working as two sets of paired speakers. Only way I can get to produce sound is to unpair one set, that is paired in office and unpaired in living room. Doesn’t matter which I unpair I get same result.  I’ve reset to factory default and reinstalled. No change.  Ideas or solution appreciated. 

3
Paul A
3 years ago
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