I have searched in other topics, but i have not found any answer or fix for this problem. Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating.
What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.
I also have a Play 1. No problem whatsoever with that one.
I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.
I’ve had this problem for more than a year.
I just submit a diagnosic: 1540223134
Best answer by Corry P
Hi @kubisztal
Welcome to the Sonos Community!
I’m not sure why you only experience this issue with Spotify, as it looks suspiciously like the Play:5’s radio link is getting interfered with - please check our Reducing Wireless Interference page and move any possible sources of interference to at least 1m away from the Play:5 (and the router). It looks like it’s a non-WiFi device that uses the same frequency as WiFi. This could be a smart electricity meter, a baby monitor, a microwave oven or something else.
I recommend you also change your WiFi channel to 1 - it seems the best option given what your neighbours are using.
Connecting either the Play:1 or the Play:5 to the router with ethernet could help the Play:5 too, but reducing the noise is the most important step.
I hope this helps.
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I’m not sure why you only experience this issue with Spotify, as it looks suspiciously like the Play:5’s radio link is getting interfered with - please check our Reducing Wireless Interference page and move any possible sources of interference to at least 1m away from the Play:5 (and the router). It looks like it’s a non-WiFi device that uses the same frequency as WiFi. This could be a smart electricity meter, a baby monitor, a microwave oven or something else.
I recommend you also change your WiFi channel to 1 - it seems the best option given what your neighbours are using.
Connecting either the Play:1 or the Play:5 to the router with ethernet could help the Play:5 too, but reducing the noise is the most important step.
Thank you for the reply. I have changed to Wifi channel 1. It worked well for a while, then the same problem came back. Still only with Spotify. I need to do some more testing during the weekend. What i could think of that is interfering is my philips hue bridge. It still doesnt explain why the problem only happens with Spotify. I have tried other sources too. Radio stations, amazon music, tidal, apple music, youtube music. Local library, everything is perfect except for Spotify.
Could you please try disabling the Crossfade and Shuffle features while playing to the Play:5 to see if it improves matters?
Please also try grouping the Play:5 to the Play:1 and playing Spotify (as in, please select the Play:1 and tap it’s group button) and monitor the Play:5.
