Get help and assistance with your Sonos system

HelloAs most you know who may have read my posts and/or commented in others; I am a staunch supporter of a well structured network to get the optimum performance/UI experience with Sonos. In fact there are a lot of you who disagree that IMO quite a few issues being experienced with Sonos since the app refresh are due to network configuration. However, that’s a debate for another time.What I want to speak on today concerns the value of setting Reserve (Static) IP addresses for Sonos components. Here’s my recent real life experience that I hope will convince you that setting reserve/static IP Addressees for Sonos are worth your value time. Let’s begin…. *Two months ago my wife and I ordered new blinds for our home. The project was finally completed today (7/25/24). The first installation did not go well as the wife decided she had ordered the wrong color scheme.A couple of rooms had Sonos speakers placed in a position that restricted access to the windows. Therefore, I unplugged and remo

We have moved. My new location has a new wifi obviously and the my play bar and play 3 don’t see me or the network. What should I do…?

i can no longer see my music library or update it (says pinned content is no loger available) and cannot add Apple Music as content as it says it has expired and requires reauthorisation. Is anyone else expeiencing these problems

It doesn’t sync my speakers.  There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.  It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

Hi All, I apologise if this question has already been asked -seems like we can all agree however how average the new app is and I would do anything to get the old one back!!I can’t seem to find my favourite function on the new app which was Crossfade. does anyone know how I can get my Sonos to Crossfade again? Thanks  🙏 

In new app, using Tidal, I search for artist: Skullcrusher (example only).  App shows the list of all songs.  There is no option to play all.  I am able to play one song at a time.  Super cool.  Please advise.

At this point my 20-unit Sonos system is useless except for TV audio - at least the “app” didn’t break that. I have many thousands invested in players that are now essentially bricked because of a 100% non-functioning app as per yesterdays update (ios). I feel Sonos owes me big time on this. So either they compensate or they buy back their useless players from me at retail price. Who feels the same way?

Can I use my sonos amp with a yamaha sub and a pair of play 3's? I don't seem to hear the sub? Does it disconnect the sub when using the play 3's?

Hi I’ve been using a Sonos Roam 2 for a few months now with the Sonos app and when I try to shuffle my playlist through Apple Music on the Sonos it takes around 10-20 seconds to even start the song. I have good internet so I really don’t know what the problem is and would would appreciate any input. thanks

With the last App Update, I can add my music library and synchronize it, but I still cannot access the content of the library. With the web app it works, but not with the android app. Is there any recommendation to solve this problem?                                               

Hello, The Sonos app is crap, super slow unresponsive and it ruined how I enjoy music. Anyone has same issues? CheersMike

I know the update was terrible and buggy and everything that is bad about software development, but I think the fidelity of the sound has improved… or am I going insane?

Hi everyone,I’ve been attempting to use the longer 3.5mm to USB-C cable, which is the one supplied for audio, with my Sonos Ace headphones. However, it doesn’t work for audio transmission with my DAP. The short USB-C to USB-C cable, meant for charging, is the one that successfully transmits audio. Has anyone else had this issue?

So today I rolled the dice and updated my Android app, hoping the release notes promising local library search and playback from my Windows desktop were not a lie. I had to type in the serial numbers for two of my Ports before I could search for or play anything -- a new hassle I haven't encountered before -- but once that was done and I typed a band name into the search bar, it did indeed show me albums in my local library, as well as in Spotify, et al. I could also see all my imported playlists containing those local tracks. This seemed slightly encouraging. Unfortunately, while I can now play one complete album or one complete playlist (as long as it's not too large) from my local library, that seems to be the extent of the fix. Trying to play (or add to end of queue) just a single local track, or trying to add a second local album or local playlist to the end of my queue yields an, "Unable to add to queue" message, which is very weird, since I can add one entire album or playlist j

I want to build a surround system with 6 below speakers.■beam x1■One x1■One SL x1■Era100  x2■Sub miniI set beam as center, One and OneSL as Lear.However, the remaining two units cannot be incorporated into surround sound.Excluding the sub, I can only connect 3 speakers, and I would like the other two to be on the left and right front, but is that possible?

When will night mode button on the app be back?

Made the fateful decision yesterday to finally update to the v80 app...ever since not only is Sirius XM non-functional in the iOS but now also Android & Desktop apps.Yes I’ve reauthorized the app and also delete and readded the service in multiple apps (iOS & Desktop) and non-functional everywhere.  Airplay streaming from SXM app itself is only current functional means of playing. I have seen that there is a goose egg of help so far from Sonos, but hoping someone else as perhaps developed a functional workaround by now

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song.  The same goes for artist radio on tidal it will only play the first song you pick.  Previos Sonos app would automatically play each song one after the other.  This is something I use all the time.

During the confusing time when Sonos upgraded the system, I succeeded by mistake to set the system to wake me up 07:30. How do I delete this?

I swapped internet provider and can’t update my Sonos one tried reset and plugging into Ethernet cable ?

We recently dug our Sonos 3 out of the closet (used only during our wedding) to start using it again but it will not update - and it states an update is necessary to use the device. Now I find out it’s not supported?? 

How do I change the speakers off of port?  Speakers are not plugged into port. 

We continue to have issues with the sonos app staying connected to our system. When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so. When I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 10-15 second delay where it will not connect to the system. If I press skip or try to change the volume, nothing happens.  Eventually if I wait long enough, it connects and is reasonably responsive again.I don’t have the issue when I use the app on my mac. Any suggestions?Thanks

Since installing the updated app on our android phones, our Sonos system has gone berserk. Speakers randomly join or exit groups; random songs start playing on random speakers; the displays on our 2 phones show different sets of active songs/speakers, and neither of those match what I have on the master app on my Mac desktop; and the app simply stops doing whatever was commanded, in the middle of doing it.  E.g., tried to bundle all the speakers in Party mode and half joined, then several of those promptly croaked.

I am appalled at the lack of quality and ease of use with the updated Sonos App.  The U/I is awful.  Definitely a step back.  Cannot add my music library on my MAC.  Why did you change an app that was working fine.  Was this ever tested?  Did you do any Beta testing.  This is the worst implementation of any software updates I have ever used.  Your Quality Assurance department should be ashamed of themselves for releasing this garbage.