So when is Sonos going to scrap this awful new app, go back to the old one, and start over and trying to create a good app for once?
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Have you read any of the other threads about this, or the CEO comments here, the information in the app update schedule here, seen the posts release notes here, or even the quarterly comments here?
Yep and it’s September. Very little of those deliverables has happened. I still have less functionality and less stability than I did with the old app. With the money that I have given to this company, the least they can do is allow me to download the old app until they ACTUALLY fix the new one. The old app is bad, but it worked. The navigability of the new app is also bad, but I’m fine with it if it works and doesn’t remove functionality that we had in the past. You guys just need to realize when a project is a failure. I’m sorry if people are going to miss their KPI’s if this project is scrapped, but customer satisfaction far outweighs your employees bonuses. Your only saving grace is that purchasing your speakers locks people into your platform. This leaves a terrible taste in your customers’ mouths and those that can afford to leave, definitely will
Yep and it’s September. Very little of those deliverables has happened. I still have less functionality and less stability than I did with the old app. With the money that I have given to this company, the least they can do is allow me to download the old app until they ACTUALLY fix the new one. The old app is bad, but it worked. The navigability of the new app is also bad, but I’m fine with it if it works and doesn’t remove functionality that we had in the past.
If you’ve read the threads you’ll have read why you can’t go back to the old app.
Notwithstanding what we’ve paid already, Sonos’s pricing structure makes for a relatively limited contribution towards the app and its ongoing development costs over many years of speaker ownership.
Once the new app is stable, would it be better to pay an annual usage fee to contribute towards future developments, support for new products, support for new audio formats, support for higher resolution, etc? That’s the logical solution to your post.
"You guys"?
What makes you think the posters you are replying to are Sonos employees?
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