Get help and assistance with your Sonos system

I see there is a topic already about this from 5 months ago but it has been closed.  Is there a solution to this bug? 

My Sonos one SL stopped working from one day to the other. I’ve tried different power cables, factory reset and anything else I could find online to no avail. The unit is just over two years old so there’s no more warranty. I have another nine Sonos One installed, but if this keeps happening, I’m very tempted to sell the whole bunch and switch to an alternative. I’ve noticed similar threads were closed without a solution. I’ve noticed similar threats were closed without a solution which I find a bit concerning. Please advise.

I can’t get spotify onto my controller at all, it isn’t in the available services

I cannot connect to any of my Sonos products and do not want to spend hours on each separate component to connect 

I am not able to find tidal in my menu of services on Sonos. I am in UAE. Have tried on multiple occasions, without successany help would be appreciated 

Hello, the sound quality from my Era100s is terrbile when the audio is coming from the TV. It has always been like this. Difficult to describe, but it sounds very quiet and very, very rough. When playing from the Sonos app they sound like they are supposed to (loud, crisp and clear). My setup:TV LG OLED48C14LBSKY StreamBeam (Gen2)Sub MiniEra100 x2HDMI 2.0 cables The TV is connected to the Beam via the HDMI2 ARC port, and SKY Stream via HDMI1. The Beam is connected to the router via ethernet. The Sub mini and Eras are wireless. The TV “Sound Out” is set to “HDMI(ARC) Device” and “DTV Audio Setting” is “Dolby Digital Plus”. Is my setup at fault, or can anyone give me advice? It does strike me as odd that there is a fault somewhere with hardware or software. Could it be that the HDMI2.0 cables have to be HDMI2.1, as the only material difference between the audio coming from the Beam itself or the TV is the TV itself and the cable(s). Thanks for any advice.

Hey Sonos, instead of constantly coming out with new products. How bout you fix the backbone of your user experience. every five minutes my game room is no longer seen on the app, all music stops and I have to login and talk to customer support.If I knew this I would have never bought your system, sound is great but user interface blows. Get your shit together!

Greetings:I am having massive problems with my Sonos system (Arc, Sub 3, two One SLs as surrounds). One symptom is that I can’t get sound from my 4k blu-ray player, although the picture is fine. I have spent literally days trying to figure it out, but I guess it’s too complicated to deal with here. I have a 65” LG G3, an Apple TV 4K with ethernet and 256gb, and an Oppo 4k player. But one simple thing is happening, maybe this will be a clue. When I play a Tidal playlist, using the Apple TV Tidal app, whenever I hit a Tidal song that features Dolby Atmos, I get a big red warning about how my device does not support Atmos, and that the song will be covered to stereo. I’d be fine with that, except the resulting sound is very low and muffled. I also tried turning off the Arc and seeing if the ‘stereo’ sound would be going to the surround. It doesn’t. When I try the same playlist using Apple Music, it plays fine, although I’m not sure if it is playing Dolby Atmos or not. What could be causin

Why does my Sonos app show the track I was playing about 30 mins ago while it's now playing something else.App is still responsive - I can pause, play, vol up/down but it's not updating the track.Just about had it with this system, Sonos user for 10+ years... I've had speakers disappear and need a full system reset, hate the new app UX - which I could probably live with if it actually worked…Youtube Music, via play:3 units and Beam. No internet issues (consistent 35MBit free while streaming, <7ms latency).(and to update, it just randomly stopped playing while writing this... but hitting play started it again immediately... FFS!)  

One of my Sonos play ones was flashing green and when I reset it now it’s in another group and I can’t get my surroundsound in the same group. Now after screwing around with it, I can’t even get it to work like it used to with my TV and everything else, how do I Get it back to where it was without deleting everything. 

Ever since the new app a few years back. I have had nothing but problems with the connectivity of my system. It seems like every month I have to completely delete and reinstall my whole system to get it to work for even a few days.  Did anyone else have these issues? Were you able to solve them? And how?

I want to play on my mobile and connect it to beam 2. Is this possible?

In prior releases of the Sonos iPhone application we were able to change the listening volume via the iPhone buttons.Many other iPhone applications are able to provide this functionality, please allow the Sonos application to do the same.

I have a Verizon router CR200A and after switching and I can't figure out why it won't communicate with the router. I have plugged it in directly and the app sees the device amd attempts to set it up and fails on the password handshake. I need to sell my system for rent in 6 days and my buyer is requesting proof the speakers work and I really need help badly. 

Cannot set up sub gen 3. Has orange light on

When I got to my Sonos app and try to activate speech enhancement it will not allow me to do so, the icon won’t even activate.I run Apple TV with my Arc, two play 1’s, and a sub.  It worked before but now it’s not even a option to turn on.

Yesterday I upgraded to IOS 80.09.09 + executed the speaker update in S2.For years I have 2 sets of speakers grouped and connected to the TV set. Set 1 with 1x playbar, 1x sub, 2x play 1 in livingroom + set 2 with 2x play 3 in diningroomafter the upgrade to 80,09,09 the audio on the TV is severely distorting when the 2 sets are grouped together.when I deselect set 2 out of the grouping, the audio on the TV works fine.when playing music the grouping of the 2 sets works fine too.Question: what may cause this issue?Appreciate your feedback  

I want access to my music library from my MacBook Pro, iPad and/or my iPhone 16. I’ve read setup instructions, but nothing gets access to my library. HELP!!

I have this bug in the latest (October update 80.10.06) of the android app.If I select “Add to Queue” for a single track from my Music Library, then the queue is no longer accessible from the “playing” window.  I get the error message “Unable to load.  Please Try Again”.Selecting “Add to Queue” for an album seems to work correctly.  Also for a single track/item for other services (e.g. Soundcloud, Amazon Music are ok).This has been reported to Sonos.Other points to note.The track IS added to the end of the queue.  But I can only view it in my PC Windows Sonos app.  So the queue is ok, just no longer viewable or accessible in the Android app. The Queue is no longer visible or editable on the android app.  You cannot clear it.  The only work around is to add something else to the Queue using the “Replace” option.  This “resets” the queue. If you add a single track to the existing queue in the windows app, the updated queue is still visible on the android app.  Tried all the usual… Sonos

It’s beyond a joke.I have an arc, 2x ones and a 2nd gen sub which I use with the TV (77LGC4) plugged into the arc hdmi.Basically none of the features in the app work:- night mode ❌ I press the button and nothing happens- speech enhancement ❌ I press the button and nothing happens- EQ ❌ I change settings and no changes to the audio are made and when I go back to the EQ setting they are all reset back to ‘0’- audio codec detector ❌ the app says I’m playing in stereo despite plex playing in Atmos and I can hear the surrounds playing individually. Sometimes it will pick it up but not consistently.- Trueplay ❌ goes through the setup process but won’t stay turned on and no difference to audioDigital audio output from the TV is set to ‘auto’, but I get the same results if I set it to PCM or passthrough.What is going on?     

If i pair the two play 1 i have with a sub mini will i get to play using airplay 

I have the Sonos app downloaded on my iPad as well on my google pixel 7 pro softphone. on the One on ipad it recognize One part of my whole system namely soundbar and 2 speakers play:1.and on my softphone its recognizing only my Sonos One but not my soundbar and the play:1and for both devices it claims not to be able to find the missing parts????? they are of course connected to the same network.

We’ve had problems for quite a long time now with our home network suffering from periodic broadcast storms (usually after an interruption to our main router), requiring powering off/on of multiple devices to resolve.  With the help of my good wife we finally narrowed it down (with a packet capture) to our network setup and SonosNet causing a network / bridging loop.We have a house that has been extended and modified over time, so WiFi (and SonosNet) reception across the entire house is poor in places (we previously suffered multiple drop-outs until we invested in 2 x Boost).  We have a WiFi network (ASUS RT-AX88U and RT-AX92U routers, linked with AIMesh) which covers most of the core of the house, and use cables and unmanaged Netgear switches for our main home/office and our TV entertainment system, etc.  Our Sonos system is hard wired at five locations (2 x Sonos Boost, 1 x Play:1, 1 x Amp, 1 x Five), the rest connect via SonosNet (on Channel 11 which isn’t used on our home WiFi setu

This is my first Sonos speaker. In order to set up play 3, I had to connect it to my router with an ethernet cable. When I move the speaker to a different location, it was not recognized. Has anyone experienced this and solved the problem?

My Sonos one is not playing the last second of a song from the local library (smb).Crossfader is off.Problem has already been reported on Reddit.Does anyone else can confirm this? Is this a bug of a firmware update?Sonos one fw 81.1-58074