I have a new two speaker system, an era300 in living room and move2 in kitchen. They were working together well until I moved the portable to another room (where it worked well) but the move stopped making music even though it still appears in the sonos app as a unit (playing the same tune in both rooms).
I reset the portable and it came back to play. The Era300 played for a minute and then IT stopped sounding. Huh?
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Hi
Are you grouping both speakers together when playing? When the Era 300 or Move 2 stops playing, does the app show them as still playing music or are they paused? If they’re still appearing in the app but not playing anything, it’s likely caused by interferences or network issues, as those can cause audio dropouts, skipping, or no audio at all.
If the app shows the dropped speaker is still playing, then I’d recommend checking our article on reducing wireless interference for some tips and suggestions. If it’s not playing, are you able to start playback again in the app? If this happens when the Era 300 and Move 2 are in different rooms, try taking the Move 2 to the same room as the Era 300 to test if it starts again. If you could also provide your networking equipment (router, any extenders, access points, etc), then the community and I can help troubleshoot further.
If it happens again, it’s worth submitting a diagnostics within ten minutes of the issue occurring, then contacting our support team for further troubleshooting.
I hope this helps!
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