Get help and assistance with your Sonos system

I have some suggestions for the new app.They are based on my own usage where I use the different controls in this order of magnitude 1) Track controls (fx skip), 2) Volume, 3) Rooms - and wish the interface would align the controls better for this (easier and more intutive access to 1 over 3). SONOS should be as easy and intuitive to use as any streaming app like Spotify.When listening to playlists or radio I use skip FAR more than changing the volume or switching rooms, and suspect many use it the same, but I don’t think the new app supports that as good or as intuitively as it could.Collapse the search box so it takes up less screen space → If pressed it expands and triggers the keyboard ready for input like now. This will make it less intrusive. The permanent player control at the bottom is not 100% intuitive Swipe up to show room selector. Swipe down to close room selector = make sense Click to open queue control but swipe to close = Can be confusing that swipe down does different

I have two MOVE speakers that I cannot pair... I have tried many times and they do not pair correctly. The Left one gets connected and disconnected continuously. Any help? Thanks a lot 

After the update to build80.12.04-release+20241114.cfc873cThen “The Big Bang Theory” show on Max has no sound on the bean. (1Gen)Other apps and other show on Max has no problems.The TV Sony Bravia can play TBBT show fine.I have a Beam 1.gen connected with HDMI and two One SL in the back.Can anyone  reproduce this problem? 

Can you de-select songs or artists from these playlists?

My Sub crackles loudly when watching parts of shows that have explosions/gunfight scenes. I have unplugged and reset it. Have reintroduced it to my sound bar. Still get this loud crackle or feedback when scene in show is an action scene.

The arc ultra is paired with 2 era 300s and sub gen 3 and so far is better in every aspect to the arc with the exception of use for gaming. Some voices are quiter, volume is also not as loud having to turn it up much higher than with the arc. The bass is noticeably lower, this was done with trueplay. Switched back to the arc and none of this is existent. Anyone have a fix for this? 

this is my floor plan  I currently have an arc (green) in front of my tv. 2 Sonos One speakers as surrounds (yellow)1 sub gen 3 (blue)would I be fine to upgrade to the era 300 even with the open concept left side surround or would I be better to upgrade to era 100

I wish to use a Sonos Ray simply as an external speaker for a TV via the optical input.  I have only a public network available and can connect my windows 10 PC to the Sonos device as it is listed in the available network devices.  My Norton smart firewall is disabledThe Sonos app cannot connect to the Ray and I get the “Try Again” message.Suggestions are welcome and have considered that this unit is not appropriate for this situation.  It must tolerate occasional loss of power without any computer intervention to recover.I did change the TV to send audio to the optical output but the Sonos does not decode it in the absence of the setup process.Thank you,Mike

I don’t want the sonos radio service - so how do I remove it?

Hey, I own a Beam (Gen 2) and a Sub Mini that are connected via HDMI ARC to my LG TV (43UR80006LJ) and tackled a problem lately that I hope you can shed some light on. I stream most of my media through my PC via a server that is connected to an app named ‘Emby’.While using the SONOS app, I almost always check the type of the audio format, and it works great, but on specific occasions I get the Stereo PCM mark. This happens only when streaming movies or TV shows that have image-based subtitles (PGS\ASS) through the TV Emby app.I use only EAC3 audio tracks in my Emby library, and whenever I enable the subtitles, I see the PCM mark.Needless to say, this causes a drastic decrease in the quality of audio.I’ve tried to ask if it’s a problem from the Emby client’s side, but it turns out that the audio file is a direct copy of the original EAC3 2.0 and should show the Dolby Digital Plus 2.0 mark instead, but it does not. At the moment I’m having difficulties tracking where this problem comes f

I had to reset my play bar because it wasn’t working and need help getting it back 

I have 2 x Ikea Syfonisks and 1 x Beam (Gen 1). System has been working or for a few years. I usually Airplay from Music app on my iPhone. Now when I try to play to a speaker it connects momentarily (no sound) then just jumps back to the iPhone. All speaker are visible and I don’t get an error just it just won’t ‘stick’ on a speaker (or speakers). The systme works if I play from my Apple Music library within the Sonos app but I prefer to use the Music app directly (and have always done so in the past). I’ve reset the router, switched all the speakers off and on again. No luck, any suggestions?Edit: i just tested from my iMac using Music and I can connect – so presumably this is a Music app on the iPhone problem?

why can't i find sonos tube app on my new android phone?

I have a stereo pair of Play: 1 and a stereo pair of Symfonisk. Is it possible to add a Sonos Sub Mini to one of the pairs without unpairing the stereo pair?

Opening the app is very slow on updating the room status. I usually start music from Spotify Connect or by pushing the hardware button on the speaker .I then open Sonos app to set the sleep timer or change volume.App takes ages to update that something is playing and what's playing.Wifi network is currently working really well so it's a Sonos app issue.

I got an iPhone 13 pro recently and it won’t recognise or connect to the Sonos S1 app. I’ve tried everything including allowing location services, no VPN etc. Yet the app works fine on my iPad. Judging by previous chats on this, there is clearly a software fault, are you fixing this Sonos?

Hi All, my trusty pair of Sonos fives are playing up. one of the stereo pair of fives disappeared from the app. I factory reset and reconnected and tried anything I could find on the forum. dialogue says setup complete. however, it does not appear on the iOS app or the Mac app. however, It does appear on the the web app...... what to do? cheers, j.

Since a few weeks Sonos never manages to play Spotify. Sonos always loses connection to Spotify according to the error message. (Or rather, Sonos never manages to establish a connection to Spotify - there is never a sound from Spotify on the Sonos system.) I have tried starting music on both the Sonos and Spotify apps, but the same problem persists. I have also tried reinstalling the Sonos and Spotify apps (I run the Sonos 1 app due to the age of my Sonos products). I have also disconnected all Sonos products and unplugged the router and then restarted it all. Nothing helps. Most grateful for guidance on how to solve this problem

I have a first gen playbar, 2 x play 1's and a 1st gen sub.If both the play 1s are being used, after a short time the whole system starts to glitch/stutter.Playbar - finePlaybar and sub finePlaybar, sub and 1 x play1 is fine As soon as I add the second play 1 it is fine for a short period but then glitches or stutters. Ive updated and tried factory reset.Any ideas?

On the second day of purchasing the Beam Gen 2 (November 2022) we experienced the machine gun/jackhammer blast of INSANITY AT FULL VOLUME. Needless to say this scared the $%&@ out of us, the kids, and the cat. This happened two times, while streaming Apple Music and streaming Netflix. Comfort and confidence is diminished with this product.  I contacted support and they are sending a replacement right away.  A few technical details of our setup:Samsung Frame 43” TV AppleTV 4K Surround with two Play: 5 HDMI eARC connection

I am aware of the support articels for Stereo Sound https://support.sonos.com/en-us/article/create-a-stereo-pair and connecting a line in audio source via the 3.5mm connector https://support.sonos.com/en-us/article/listen-to-your-turntable-on-sonos.What these articels do not state is if the audio source is connected to one Stereo capable speaker (eg the Five via the 3.5mm line in) that both speakers will actually Stereo or if the other speaker will not play anything or only mono. Maybe I overlooked an article so any advice would be appreciated.

Changed WiFi provider and can’t get my Sonus devices connected. 

 I have over 20 Sonos speakers connected in various rooms to a 5 GHz Wi-Fi system. The frequently will not connect. But the next day they will. It’s intermittent and a reboot Of the local ethernet switch normally solves the problem.. Question: would it be better to switch to the 2.4 Gigahertz Wi-Fi network which I already have set up? If so, how do I do it?Gigahertz Wi-Fi network which I already have set up? If so, how do I do it?  Would I have to go and restart each and EVRI Sonos speaker by reconfiguring it?   

Such a simple connection to eArc HDMI on LG tv,  Started setting up on App….keep getting ERROR 1,000 as It asks to register product. won’t recognize the soundbar at all, my home interent notification tells me SONOS is connected to home wifi….…so app is useless to me but biggest issue is when I turn on TV, the sound(which is good when it finally kicks in) takes approx 2 minutes to work thru the soundbar. I’ve been on multiple sites looking for fix...tried so much...so second day of having it , I am returning in 2 days unless someone has a solution??

I Bought today my sonos ace and it is not working wear detection. Really dissapointing should be easy and straightforward as its competitors.What should I do?. Settings seems ok allowing werar detection and play/pause is activated. Really frustrating first day and already with issues.