Pairing Symphonisk Speakers

Forum|Forum|9 months ago
February 11, 2025
3 replies
54 views

FrustratedCustomer10000
Contributor I

Deeply unimpressed with my purchase of a Symphonisk speaker pair, they will not pair and operate properly no matter how many times (and different ways) that I try.

One side will work but not the other and vice versa; sometimes one side will work momentarily with the other but only 1% of the time.

I have an Apple Home setup which I can get working nicely, but these speakers are the black sheep and I’m regretting the purchase. Firmwares are up to date and I’ve tried everything else suggested online.

I notice many complaints online; are these things just junk and should I be avoiding Sonos products like the plague? (in my mind the answer to this is a hard yes right now).

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+19

nik9669a
Senior Virtuoso
Forum|Forum|9 months ago
February 11, 2025

You’ve not said whether you’re getting any error messages when you try to create the stereo pair? Are both speakers visible in the app? Have you followed the instructions here: https://support.sonos.com/en-gb/article/create-a-stereo-pair?utm_source=doc-care&utm_medium=stereopairs&utm_campaign=en-gb-doc-care-stereopairs

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+13

Antifon
Prodigy III
Forum|Forum|9 months ago
February 11, 2025

I notice many complaints online; are these things just junk and should I be avoiding Sonos products like the plague?

As an owner (for several years) of five Symfonisk speakers (two bookshelf pairs and one wall-mount single) I can say that they are not just junk - they can, if my experience is anything to go by, be made to work well.

Assuming that you’ve followed the instructions that nik9669a points to above and they are showing correctly in the app, the most likely reason for one or both dropping out is that wi-fi reception is marginal where they are located. The problem (in my experience) tends to manifest itself very much more noticeably if you are trying to play High Definition (i.e. high bitrate/large bit depth) material, simply because it involves larger amounts of data.

Solving it can require a lot of work if you have other Sonos speakers, but if they are the only two, it may simply be a matter of arranging your wi-fi access point(s) closer, and/or hardwiring one or more of your speakers.