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Problem Disconnecting

  • February 11, 2025
  • 5 replies
  • 188 views
V

I have an older system. I have 4 stand alone Play 1; 2 stand alone Play 3; Playbar and Sub and have 2 Play 1s as the rears surround for the Playbar. All must be Gen 1 as all pieces are about 15 yrs old. 
 

i have been using the system with S2 controller and its a disaster. Sometimes will work and then all of a sudden will stop playing and disconnect OR will start and stop playing. Very inconsistent and the app is very slow to connect to my phone. It’s just not reliable. 
 

Is this happening because of the S2 app? Are my speakers too old or do I have too many speaker connected to the S2 app? Should I downgrade back to S1 app? I never used to have problems with original app but since I’ve connected these speakers to S2 I think that may be the issue. 
 

please assist. Thank you in advance. 

Best answer by Airgetlam

Sonos says they don’t work well with many extenders, in the Sonos Network Requirements FAQ. And IP addresses are also part of networking, not merely signal strength. 

In both cases, if you’re unable to set up reserved IP addresses, I’d at least try a network refresh, by unplugging all Sonos devices from power, and reboot the router. Give the router a couple of minutes to come back up before plugging back in your Sonos devices. And give the Sonos devices another couple of minutes to come back up before testing. 

Hoever, if that doesn’t change things, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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5 replies

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  • Peter_254
  • Prodigy I
  • February 11, 2025

It sounds more like some Wifi challenges.
There is nothing wrong with your speakers, they should work just fine.

First you need to make sure all your speakers are updated and your App.
Then a quick solution can just be to restart your router. Otherwise you can go a step further and remove all power to all your Sonos devices, restart your router and when it is up and running again, connect your speakers to power again. It may take a few minutes before all speakers are connected again, you can see that in your App.

Otherwise you can also reserve IP addresses for your devices, check which channel your wifi is running on, etc. it is a little more complicated though.

Airgetlam
V
  • Vcat1000
  • Author
  • Contributor I
  • February 11, 2025

Thank you for your response. The thing is I have updated WiFi as of a few months ago and my WiFi signal is very strong throughout with various extenders posted throughout the house. Plus my house is only like 1600 sq ft all on 1 level. So not big. So I don’t know why there would be any WiFi issues? 

N
  • NathanMcG
  • Lyricist I
  • February 11, 2025

I have exactly the same issue and I don’t believe it is a WiFi issue - especially as there was never a problem when I was running this off of the S1 controller.

My problem is only with the two Beam devices (two rooms) (one Gen1, the other Gen2). Both are set as surround sound with two Play:1 devices.

If I turn the Beam off and on it will re-register. All devices are up-to-date.

Pools-3015
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  • Pools-3015
  • Prodigy I
  • February 11, 2025

Thank you for your response. The thing is I have updated WiFi as of a few months ago and my WiFi signal is very strong throughout with various extenders posted throughout the house. Plus my house is only like 1600 sq ft all on 1 level. So not big. So I don’t know why there would be any WiFi issues? 

Your “various WIFI extenders” may be the problem. Sonos does not recommend using extenders:

https://support.sonos.com/en-us/article/sonos-system-requirements

The best solution, if you are unable to have wired access points, is to purchase a true mesh network like Eero or Asus or TP-Link.

The other thing you can do is to hardwire a speaker to you MAIN router to enable Sonosnet. You should wire a main speaker like the Playbar or a Play 1 that is not paired as surrounds.

Airgetlam
Airgetlam
  • Airgetlam
  • Answer
  • February 11, 2025

Sonos says they don’t work well with many extenders, in the Sonos Network Requirements FAQ. And IP addresses are also part of networking, not merely signal strength. 

In both cases, if you’re unable to set up reserved IP addresses, I’d at least try a network refresh, by unplugging all Sonos devices from power, and reboot the router. Give the router a couple of minutes to come back up before plugging back in your Sonos devices. And give the Sonos devices another couple of minutes to come back up before testing. 

Hoever, if that doesn’t change things, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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