Last week 2 of my devices stoped allowing me to control volume and music. Today another two devices stoped working so now my entire system doesn’t work. I have re set my devices. Reset my wifi and still nothing. I have also re downloaded the app and ensured everything is updated.
Does anyone else have this issue and know how to fix it?
Best answer by Airgetlam
Can you please define what you mean by ‘reset’, as it has multiple potential meanings?
Have you rebooted your router? Have you wired one device to your router with an Ethernet cable? Which Sonos devices are we talking about? Which router?
Have you called Sonos Support directly to discuss it?
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Can you please define what you mean by ‘reset’, as it has multiple potential meanings?
Have you rebooted your router? Have you wired one device to your router with an Ethernet cable? Which Sonos devices are we talking about? Which router?
Have you called Sonos Support directly to discuss it?
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.