Hi there, I have just purchased an Era 300 and love it but a little disappointed that i can’t seem to connect it via bluetooth to my firestick. The firestick finds the Era no problem and connects to it but when i try and watch anything there is no sound. I did check the forums first and have tried the different audio output options on the firestick but no joy ☹️
Any help greatly appreciated.
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I am sorry hear of this issue you are having with getting your Firestick to play via Bluetooth to your Era 300 speaker.
Do you get audio when you connect, for example, your phone to the speaker and play? If not, please try rebooting the speaker by unplugging it from power for a moment.
If you do get Bluetooth audio when using your phone but not when using the Firestick, please try rebooting the Firestick by removing it’s power for a moment instead.
If you cannot get audio playing through your speaker when any device is connected, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
+19Hi
Welcome to the Sonos Community!
I am sorry hear of this issue you are having with getting your Firestick to play via Bluetooth to your Era 300 speaker.
Do you get audio when you connect, for example, your phone to the speaker and play? If not, please try rebooting the speaker by unplugging it from power for a moment.
If you do get Bluetooth audio when using your phone but not when using the Firestick, please try rebooting the Firestick by removing it’s power for a moment instead.
If you cannot get audio playing through your speaker when any device is connected, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Hi
I was getting audio fine via Bluetooth connection to my phone so tried your suggestion of rebooting the firestick and it’s now working! ☺️
Really appreciate your help with this and hopefully this will help others if they experience the same 👍🏻
+19Hi
Fantastic! Thanks for coming back and updating the thread!
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