Get help and assistance with your Sonos system

Hi, I have the Beam gen 2 status light turned off in app.Over last week when I change volume with remote the light now flashes white.I’m sure I’d have noticed this before now.Does anyone else have same issue.

Wondering if I can change the volume of my wired speakers that are in a surround sound configuration with my Arc soundbar through the amp. I don’t see where I can independently change the volume of my rear wired speakers?

Burned component on Sonos Amp bottom PCBMy Sonos Amp just died. Its totally unresponsive, there is not even any light in the LED. Tried calling Sonos support and they basically just said “Sorry, its out of warrenty. It can’t be repaired. We can give you a discount on a new Amp”. Well, sorry - with that attitude I am not exaclty inclined to send any more of my money to Sonos.Given that the unit is a write-off I decided to take it apart. Looks like there is a burned resistor on the bottom PCB. However, this resistor have properly been killed off by some othet fauilty component.I seldom ply music on this Amp so it quite strange that it died.Anyone have any idea how to get it fixed? 

I use Sonos daily. Ever since they upgraded the app from Gould to Black, there are serious connectivity issues. I have powerful Internet throughout my entire place, which is not very large and ever since the upgrade, so many things have happened. 1. Sonos app doesn’t find my system, even though it finds my network. 2. I use an extra iOS device to be the remote control for Sonos as well as my phone. Sonos will no longer allow my extra iOS device to even populate the Sonos app even after I’ve deleted it and reinstalled it. It just shuts down every time I try to open it. 3 I purchased the Sonos Rome, it comes with simply a cable, no power adaptive plug that is USB-C to charge it. Guess what, they don’t even sell the USB-C power plug even though I received a message from Sonos asking me to purchase one. I received a message on my Sonos app advising me to use a power adapter so that I may efficiently charge my set of Sonos Roam speakers, it populated a photograph of the power plug showing o

I have a simple Sonos system with 2 Play 1’s and a Boost. I recently had to set up the system again as my PC went away to be fixed. I was using the S1 app but have now been moved to the S2 app. Now I cannot set up the music library. I have tried to connect to the Sonos on my desktop computer and my laptop. Every time I get a message: “Reason: Unable to add the shared folder //Laptop … to your Music Library(1002)”I thought it might be a network issue, so tried to make a small library using a USB memory stick in the desktop or the laptop with a few music files on it. Still no joy, and the same message.Could it be a firewall issue (although as far as I can tell the firewall was configured correctly during the setup procedure)? I am using a mesh system and again all looks OK with all the nodes connected.I am running out of ideas - does anybody have any idea what the issue might be?

Since a few days I have a problem that I can’t use both Speakers (Move 1 / One SL) at the same time.I’ve reset both speakers and started the system from scratch, to no avail.I add the Move, then I add the One SL, as soon as the One SL is added, the Move disappears.It does not create 2 systems (Switch Systems only shows 1 System).As soon as I unplug the One SL, the Move is back in the App.Both speakers show as Online in the Sonos Account.I guess a recent update created this mess for me?What can I do?Thx

The Sonos Windows is taking 30 seconds to startup everytime I launch it. It goes through a few screens such as System not available and then finally completes successfully. Any sugestions for what is causing the issue? Sonos App 16.5, Windows 11 Pro 22H2

The problem is that sometimes when you put on a playlist, the songs play for a period of time,  30 seconds, other times 20 seconds and it jumps to the next song without finishing the onePlease help me for this problem.

 I would like to have surround sound for the sofa viewing position, and some kind of setup in the kitchen area so the TV can be heard. Any suggestions?

Hi, I want to check with the serial no. if the sonos move I bought secon hand is a real sonos product. Serial no, is S/N A100 22077WC **************Can you pls help me?Moderator edit: recorded and removed serial number 

With Amazon Music, it seems I can’t search. Is that normal? That service is NOT helpful. I had YouTube Music--it was okay. I need something great--and, obviously, searchable. Whatcha all got?

We have 6 Sonos AMPs at our client. Three are connected from switch 1 and three are on switch 2.On switch 2, duplicate devices are displayed and disconnect these Sonos and Sonos'AMP switches to Wi-Fi Sonos. How can I prevent SONOS from turning on WI-Fi and how can I prevent Wi-Fi connectivity from turning on separately.Current SW, devices are about a month old.Thank you for your help.

My music library is stored on a NAS. The  Windows 10 version of  the app runs correctly and picks up the the Music Library successfully. However, I would like to be able to do the same with the SONOS app  running on Android but I am unable to achieve this outcome.I have tried several paths to no avail. Is it a question of waiting until another update is delivered.

I bought an Arc to replace my PlayBase, which I love. I will be using my PlayBase on the Samsung TV in our bedroom. My 10 year old Sony Bravia KDL series (70”) has a hdmi arc connection which I found out when I connected the Arc hdmi cable to one of the regular hdmi connections. The Sony TV is not Dolby Atmos. So how do I get Dolby atmos through the Sony Bravia TV? Do I need a smart tv that’s Dolby Atmos? I will be purchasing the LG Oled tv sometime next year. 

Comment régler son Mini sub ?Moderator edit:Google Translate-How to adjust your Mini sub?

I’ve had the Ace headphones since the day it came out and have not really experienced any problems.Ever since version 3.1.4 i’ve been having issues with the Microphone Volume. While using video conferencing software my microphone volume significantly drops and people on the other end are not able to hear me. It’s also erratic, sometimes I can be on a call for 30 seconds and it immediately drops out, other times I can be on multiple calls and it only drops out after 5 minutes. I’ve factory reset the headphones, which makes it work for a few calls - but then it immediately starts reducing the volume again. Its almost as though the background noise filter is picking up my voice and trying to cancel it out.It’s gotten so bad that I cannot use the mic on the headphones anymore and I have to use my laptop or webcamera microphone. Is this a known issue, and do we know when this will be rectified?I’m using a Mac

hi everyone! no idea what happend!! this is super frustrating!  suddenly all the devices disppeared from my apple tv airplay list. i tried to follow instructions to unplug the devices and reset. then set up on the app again (also deleted the app and resinstalled). after it connects to the network it wont show up in the system still. it did say to unplug then plug the device again. did that. ive followed these steps several times. any idea what is going on? this is so frustrating!! their app is SO FAULTY

Why won't my Sonos Era 300 allow me to sign in to my Amazon account. Tried several times and it won't sign in to my Amazon account 

Geez, this app is getting worse and worse.  I have version 80.14.09.   When I stream a playlist or queue from Spotify (or any provider) the individual songs are no longer separated by a pause.  In other orders, as a song is ending, but not quite finished yet, the next one starts immediately without a pause.  Any solutions (besides an entirely reprogrammed app)?app

HI,I’m struggling with getting 2 x ERA 300 and a sub4 to talk to each other. At the moment my Sonos cannot ‘see’ my 5GHz channel. My modem (AX90) broadcasts on 2 5GHz Networks. 5GHz-1 has channel 36-48. 5GHz-2 has channels 100-161. Do the ERA 300 or Sub4 have channels that they prefer or cannot see?Thanks in advance.

My system works fine on my iPhone but when I try to access it via the app on my wife’s iPhone, the system doesn’t exist.  It’s the same problem regardless of whether I sign in on my own account or my wife’s account. It asks me to update my network settings or setup a new system. The former fails and I don’t want to risk the latter in case it ruins my existing system, fixed by Sonos expert earlier today.This has never been a problem until now as we’ve both been able to access the same Sonos system independently from our iPhones by signing into our individual accounts.

I am unable to add any songs from Spotify to the Sonos queue via the S1 app.

I am on ios and the app tells me to reauthorise my apple account, when taken to the log in page i enter my details and sign in, but then it opens the screen that says i need to reautherise again…There is also no call centre for sonos in my country…

Waarom niet een simpele + en een - om het volume van en per box in te stellen.  Met wat dikke vingers is het nu lastig, zeker volume omlaag. Zit heel dicht bij zijkant scherm doe er wat mee a.u.b.  Moderator Edit - Translation by Google:Why not a simple + and a - to set the volume of and per box.  With somewhat fat fingers it is now difficult, especially volume down. Sits very close to the side of the screen please do something with it

I own two SONOS systems, one at the cottage (where I am the administrator) and the other one at home (where my son is the administrator).How can I access all the services set-up on the local SONOS system without having to login as the administrator? I tried closing the SONOS APP and reopening it without success on iPadOS and iOS.We chose to use different administrators on the two separate systems for convenience (e.g. managing updates, setting up different services account). We share our SONOS accounts details in order to resolve (too many) frequent issues on the local Wi-Fi network. Along with the many other frustrating issues with the SONOS 2 APP, I don’t know how I can easily access the services on each system without having to login as the administrator of a given system. Example : When I come back home from the cottage, I select the Home system on the Home Wi-Fi system where I see all the separate room speakers, but I cannot see the services (e.g. TuneIn, Spotify) associated with