Get help and assistance with your Sonos system

I have a connectivity issue that traces to the motherboard. Power supply is functional.  Is there a way to buy a replacement motherboard?

Hi all!I have a Samsung UE55AU8000 television which is connected to a Sonos Ray via optical cable.This system has worked fine for the last year, but last week (I’m sure it was after performing a Sonos update) the volume buttons on the Samsung remote stopped controlling the Ray.When it first happened, it would only let me increase the volume. Then it would show the Sonos volume up and down indicators on the screen, but the volume wouldn’t change. Now, pressing the volume up and down buttons on the remote doesn’t do anything at all apart from show ‘Optical’ on the screen.i have tried the following:Remote Control Setup - this just says ‘Your TV remote is already set up. Would you like to set up another one?’ and when I try to set up another one, pressing volume up, it says ‘We didn’t detect a signal from your TV remote.’Powering off all devices at mains for a few minutes then powering back on - this didn’t fix anything. Would really appreciate any help!Thanks!

Possuo um Bean um one e um one sl todos em um só  sistema.  Como desvincular temporariamente as one do bean para utilizar separadamente sem desfazer o sistema total?

Has anybody had success using an Arc for TV sound along with a third party Sub and surrounds powered by Amp?  I am having a challenging time integrating the two systems to play at the same time, Sonos app seemingly makes me choose one system or the other to play when watching tv and getting sound from TV’s hdmi Arc —> Sonos Arc. 

Trying to connect new Sub Mini to Beam Gen 2, will not connect. 

Sounds fading in and outI’ve got 5 Sonos AMPs in my home in separate zones.  Some point this year, I believe since the update, one of my amps/zones consistently won’t play music without routinely fading in and out (to silence).  It does this approximately every 20-30 seconds and lasts about 2 seconds. All amps are hard connected to LAN via ethernet from a Ethernet switch. It is the same amp every time.  If I play it alone or in a group, it will do this. I have powered on and off the entire AV system starting at modem, router and amps. This occurs with AirPlay or streaming through app. Any ideas what this could be coming from?   I am hoping it isn’t an amp issue as it worked perfectly fine for several years previously. 

It is clear from searching Airplay on this support page and Google that something has happened to multiple users to stop Airplay from working seamlessly with Sonos products.  I play music to my Sonos Era 100s and 300 once or twice per month via airplay but tonight it is not working.  I tried resetting all devices per other posts and factory resetting etc….  Best case scenario it will play a song for like three 3 minutes and then drop and not play further until I reset everything again.  This used to be seamless.  I dont have further time to troubleshoot this but somebody either at Apple or Sonos has dropped the ball here.  If its Sonos please fix asap.  If I cant get this stuff to work next time I need to play music I am just going to ditch all my Sonos products and switch to Bose which is shame because I thought the Sonos sounded better than Bose.  But Sonos is useless if the Airplay wont work. Reddit has some threads on this too - here is onehttps://www.reddit.com/r/sonos/comments/1g

Hello all, I got a new sonos beam for Christmas and I love it!  When I connect it to my Yaber K2s projector it plays great.  The only problem is the projector only has one HDMI output, and I am looking to use the sound bar when playing Xbox or streaming something on my Google Chromecast.  I bought an Orei UHDS-402A matrix switch (here's the Amazon link for the one I purchased) and while the video plays through perfectly the sound plays through the built in speakers of my projector, and doesn't output through the Beam like I believe I have set up correctly.  My setup is as follows: Inputs: Google Chromecast, Xbox one HDMIOutputs: beam, projector I've also tried hooking up the beam with the optical, but that hasn't worked either. Any help on this would be appreciated!!

I thought Sonos Ace headphones were compatible with the Sonos system. I want to listen to my CD and phono, which are connected via ports, using the Ace headphones. Not polssible say Sonos. I can’t even listen to my Sonos music library! These headphones are worthless.  I can’t believe they are not compatible my Sonos system. Disclaimers should be made by Sonos. Now I’m getting grief about returning them. Very unhappy Sonos user.

I have two era 100s as a stereo pair in one room and they sound really great.  I’m wondering if I just get the same in another room or get two era 300s? Is sound quality going to be loads better or just a bit. I appreciate it could be subjective but also the price difference is a factor.  For various reasons I have access to Amazon Music HD, Tidal and Spotify so will that impact the decision? Thanks in advance. 

I’m having trouble connecting my Sub Mini to my Beam. Everything was working fine before I left town for a few days, but when I returned, the Sub Mini wouldn’t connect at all.I’ve already tried unplugging and plugging it back in, rebooting my WiFi, and factory resetting the Sub Mini. I was able to add it back to the system, and it briefly let me adjust the audio settings, but then it disappeared again and showed as “Sub Mini is not connected.”The status light is on and solid. I even tried connecting the Sub Mini directly to the Ethernet, but still no luck.Has anyone else experienced this issue or found a solution?

Sonos app keeps not recognizing my wifi network and wants me to update all my products.  There is only one SSIS in my house

Hi everyone,I was looking for a related issue here but couldn’t find anything.I recently purchased a Sonos Beam Gen. 2 and a Sonos Sub Mini, which I wanted to connect to my TV.After setting up the Beam Gen. 2, I added the Sub Mini, and everything worked perfectly fine in terms of sound quality. I received a deep, very rich bass and was super impressed.However, after unplugging the Sub to do some cable management and then reconnecting it, the Sub failed to deliver the strong bass it had just 10 minutes earlier. I could barely notice a difference in sound whether the Sub was on or off when playing music through the Beam. I tested with Techno and Rock via Spotify over WiFi, so there should have been plenty of bass. Additionally, I tried it with my PS5 and the actual TV, which is connected to the Beam via eARC.The Sub is technically working, as I can hear a very faint bass if I put my ear right next to it.My Sub Mini is positioned in the corner of a 20 sqm room, with about 20 cm of space f

At present: I have the ultra ultimate immersive set; which includes 1. Arc ultra 1. Gen 4 sub 2. Era 300s… but I decided to give it a little bit of an upgrade and I got an +1 gen 4 sub, 2. Era 100s, and 1. Sonos boost it’s been great but for reasons I cannot fully explain I have just purchased 2 sonos amps. AND two of these. (The Martinlogan motion F2s’…. (I intend on using the two floor speakers as stereo)  I am decently familiar with at least some of the requirements to get as full features as possible. But how might I proceed to try and ensure I that I proceed in the way that would provide greatest feature set?  Please also note that my television has but one HDMI arc portThe intended local is my living room exclusively. Just one place with one televisionhttps://share.icloud.com/photos/0943ONX5NpaTnm-L3XT2855IQ— please understand if it is necessary to acquire another component to proceed in the way in which you think is best please do not hesitate to inform me of such—  With spatial

My sonos arc routinely will drop sinal/sound. When watching TV, it will routinely drop the sound and go silent. After a few seconds of silence, my TV then reverts back to TV sound while the Sonos arc will flash white and then reboot itself and eventually return. The whole process takes about a min to reboot and is very annoying when watching a show with dialogue or a game. When I pair the arc with my Move to listen to music, it will routinely unpair and leave the move as the only device playing or derail the whole system, shut the music off and make me go back into the app to restart the music. Doubly annoying when I’m listening to a playlist and essentially have to reshuffle. Any help would be greatly appreciated. There have been no network changes since I installed this about a year ago.

I have two older Sonos Connect systems operated with the S2 App.  One of the systems has been suffering from ten second drops in streaming music every 20 minutes or so.   Our router is very close to the system, doubt that signal strength is the issue.   Have tried the usual steps (unplugging etc) other than (1) factory reset and (2) updating the Connect firmware/software. The problem I am having is that while I can log into the Sonos app, when I try to log into the “system” the log in fails.   I figure I need to log into the system to update it.   I’m told “something went wrong try again.”  I am guessing that the system was registered under my old, now inaccessible work email address even though it seems like the app itself works, I can play music etc.We had many issues with the system after the update earlier this year but most of them seem resolved.   Would really like to avoid a factory reset if possible.

Can someone explain why one my system displaying horns can sound like (muffled) blown speakers are blown on various speaker types: beam and brand new 300’s?

I have a Playbar on Wifi in a room with speakers mounted to the wall. Those speakers are connected to an AMP (not Connect:AMP) in another room across the house. I want those speakers to act as a surround to my Playbar.The playbar works just fine on wifi. I have also installed the AMP on WiFi and can play music through those speakers just fine as standalone. However, when I then go into the Playbar and try to "Add Surrounds", the AMP gets kicked off WiFi and doesn't reconnectg. The 'add surround' process seems to go without any errors popping up. But afterwards, I can see that the old standalone AMP is still on the "System Settings" page with a status of disconnected. The Playbar shows that it has surrounds, but those surrounds are listed as missing. Nothing plays on the AMP speakers. I have to factory reset the AMP, then can reconnect, but have tried this sequence a few times with no different outcome. Watching the router, the AMP goes offline fairly early in the "add surrounds" proces

Bonjour, J'ai dans mon salon, 2 play 1, 1 play bar et 1 sub, lorsque j'écoute de la musique, il arrive que le son se coupe un court instant et revienne,  ça le fait plusieurs fois, phénomène que je n'ai pas avec le son de la TV.Ma maison est équipé dans toutes les pièces d'enceintes sonos et je n'ai pas ce soucis sur celles-ci. J'ai déjà changé de routeur et j'ai toujours le même problème Une aide svp.Merci. 

Speakers work fine from tv. It’s not showing up in the app. But everything works. 

Hello please i need some help … Please can someone tell the correct set up so i can listen to vinyl on 2 x  turntables with a citronic Mk 2 mixer to  sonos connect gen 1 , i have rca cables ..  and have tried many different connections to mixer and amp … no sound i have sonos 1 controller and sonos app  thank you . 

I decided to dip my toe back into the Sonos ecosystem after using the application and product many years ago. I needed new speakers, so I ordered a pair of E100s from Best Buy. I was shocked to see access required for location, network passwords, etc. just to use the app. Needless to say, I'm returning your s***** product because this is egregious!  You’re overstepping here Sonos.…Moderator Note: Modified in accordance with the Community Code of Conduct.

I've just bought a Beam, a Sub Mini and two Era 100s. The two Era 100s are configured as the Beam's surround and it works fine. But I also want to listen to music only on the Era 100s in stereo (without using the Beam). No matter how hard I look, I can't find a way to create a second configuration that allows me to do this. Do I need to create a second room in the application? Or should I link the two Era 100s in Bluethooth? I'm at a loss.   Thanks for your help.

I have a pair of Sonos ERA 300 speakers, they are grouped, and I have a turntable connected to one of the speakers using the Sonos adapter (USB-C/Jack). However, the sound from the turntable only plays on one speaker. Is this normal?

Haven’t used my extra Sonos one speaker in a while and now find that I no longer have TV as a source on my app? What gives? This new app really stinks!