Hello,
I installed my Sonos Beam soundbar and paired it with two Sonos One SL speakers. They work well together. The Beam soundbar is connected to the HDMI Arc port. Unfortunately, when I turn on my TV, my system doesn't always connect automatically to the TV and the sound comes directly from the TV. I have to go through the app each time and reconfigure the TV in the system options.
TV: Philips UHD 50PUS7906/12
Is this issue known and is there a solution?
Thanks in advance.
Best answer by Airgetlam
That sounds like a failure in the CEC system in recognizing the Beam’s ARC connection consistently. My bet would be on the Philips side, but my personal opinion of their ARC/eARC implementation is low. It’s probably safest to reboot both devices. Which means unplugging them from the wall for two minutes. First, plug back in the TV, wait a minute, then plug in the Beam.
Check the TV and the Sonos for software updates, and apply them. Then check to ensure CEC is turned on in the TV’s settings.
That sounds like a failure in the CEC system in recognizing the Beam’s ARC connection consistently. My bet would be on the Philips side, but my personal opinion of their ARC/eARC implementation is low. It’s probably safest to reboot both devices. Which means unplugging them from the wall for two minutes. First, plug back in the TV, wait a minute, then plug in the Beam.
Check the TV and the Sonos for software updates, and apply them. Then check to ensure CEC is turned on in the TV’s settings.
+18
I agree with
Another thing I would give a try is using a different hdmi cable.
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