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Sonos keeps getting lost

  • March 24, 2025
  • 3 replies
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I keep "loosing" my Arc Ultra that has 2 x Symfonisk and a Sub Mini that make the surround sound. 

I have rebooted the WIFI and it sometimes kicks in. I have disconnected them and connected at least 3 times and getting tired of it. 

Any ideas on getting in more stable or just an on going work at Sonos? 

 

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3 replies

Airgetlam
  • March 24, 2025

I hope you mean ‘losing’, and not ‘loosing’. 

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

With the May 2024 release of the S2 client, Sonos changed the method by which they ‘discover’ devices on the network, my guess is there is something interfering with that. Not sure if it is simple wifi interference , or a setting on your router, or an issue in one or more Sonos devices. 


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  • Avid Contributor I
  • March 24, 2025

Sorry about the spelling :)

It used to work fine but now it sometimes some devices get lost. Not all, just some. 

What changes did they make that could be interfering with my wifi?


Airgetlam
  • March 24, 2025

It’s an easy misunderstanding, I’m just OCD about it ;)

It isn’t any change Sonos made that would be interfering with your WiFi, they are merely a client on your WiFi. However, WiFi networks are always changing, by their very nature. It could be something internal to your home, it could be something external to your home. 

The challenge is something in your network could be occasionally interrupting the discovery process that the Sonos controller runs when it starts up.