Get help and assistance with your Sonos system

I'm getting a new, intermittent but frequent bug where I get the Something Went Wrong error when trying to play an album from local library. The remedy seems to be to hit play on the first song on the album, rather than the play button on the album page itself. Doesn't seem to be an issue when streaming via Deezer though. 

Highly Disappointed New Customer Sonos System – I day old systemAfter nearly ten years of wanting a Sonos system, I am now trying to figure out whether to keep this or take it back after reading the horror stories about the appSingle Use was to be Home Theater Sonos App Sonos Arc Sonos Sub-Woofer 4 Sonos ERA 300 Sonos ERA 300 Sonos ERA Stands Eventually, I was able to connect all of these to a family room after changing to Channel 6What worksFrom the app, I can play music, and it comes out of all speakers and soundbarBUTTwo ProblemsVolume stuck on 15 From the app, I can turn the volume up but after a few seconds it reverts to 15 Under Volume Limit it is turned off    TV Remote overridden The TV will only play through Sonos ARC and for some reason, not the other speakers

I currently use one Sonos ERA 100 to play CDS from my HIFI CD player through the Line In adaptor.My question is….can I use two Era 100’s, one from CD player left channel and one from the right channel that will give me a truer stereo effect ?I’m unsure about the ‘’pairing’’ effect ?Thanks all.

After recent updates, my sub 4 and sub mini no longer put out the bass as they did when I first purchased the subs a couple of months ago. I used to keep the subs at a setting of 8, now a setting of 15 doesn’t even hit lows like 8 used to.Nothing has changed in my setup - all speakers are in the same spots. I have retuned, adjusted EQs, and even reset the sub 4 to factor settings. Unfortunately, it’s as if the updates took power away from my subs. Has anyone experienced the same thing? Any suggestions?

Hi,i think i know the answer but.. i have a stereo pair of era300 and i enjoy them a lot in my bedroom. Depending on where i sleep, i’d like to adjust stereo left/right but there is nothing in the app. For my five i have a stereo left/right adjustment (single speaker) i suppose no chance to have it for era 300?

My Arc and sub often fails streaming musicDR P4Tidal Error:Something went wrong Program is not properly encoded.And suddenly it works again for a short time.Very annoying 

connecting 2 older Sonos Play :5 to my new TV (LG)I already have your new soundbar - but want to make my old Play - 5 speakers usefull again. /mats 

Since the recent update I can not see my SONOS system. My Pllaybase and SONOS One surround  speakers work but I have no app control anymore. I have tried all of he normal things I have had SONOS since mid 2000s so som experience. Any ideas on how I get it all working again?

“I have three Sonos One speakers, one Sonos Play:5, a Sonos Move, and a Sonos Arc SL. All of my speakers, except the Sonos Move, have been disconnected from my app. Since then, I’ve reset them to their initial setup, but I still can’t reconnect them. I need help… I’m getting really frustrated with Sonos.” I have a mac environment,

Hi, I’m looking to set up a Sonos home cinema system and looking at the Arc Ultra as one of the components. Is anyone able to help with the seating of the speaker if it’s free standing please. Does it have feet or pads  on the underside and if it does, is anyone able to advice the dimensions of these at their widest points? Odd question sorry but I’m looking to see if it’s supported across its full width.Thanks.

Hi,i am new to the community!!Just seeing if there is a big difference between the Arc and the Arc Ultra?? I currently have the Arc and sseing if it is worth the extra$$$  Thanks, 

I bought an Era 100 about 18 months ago for use in a small flat. It’s an old building and we’re on the top floor so the only WiFi option is a mobile dongle-type device (basically a 4g sim). It works fine though and worked for 12 months with the Era 100…. then nothing at all. After a couple of hours wait time (I gave up several times!) I finally spoke to customer support today to be told that mobile networks like this are not supported any more. So, I now have a redundant Era 100… what a waste! Sonos, how do I get my money back? You have moved the goalposts and the product that worked when I bought it is now useless. Has anyone else had the same issue? Is there a solution?

I have two Sonos one sl speakers that both stopped working in December. Any idea how to make these work? tried the hard reset but no luck with that. 

I have set up my Ultra with sub 4 and 2 x Move 2s (set to stereo pairing)via Bluetooth, as separate units. I want to separate the Moves to act independently (one for kitchen, 1 for bedroom) and want to connect to Arc so the music from my phone plays in 3 separate rooms at the same timeAbsolutely no luck using the Sonos bot or via a Google search TIA

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

Diagnostic sent - ********** Moderator Edit - Recorded and removed diagnostics.

Does anyone know how I can get rid of previous playlists. My daughter had family Spotify of which I was part but we have now moved over to Apple Music (Spotify account has been deleted). Unfortunately, I didn’t remove my playlists. They are now greyed out and I don’t know how to get rid of them. Can anyone help.   

Is anyone els still not able to set an alarm of any kind on the app? It lets you set it up then your check back and it’s gone….yes everything is up to date. It’s been MONTHS since the alarms disappeared they are bound to have a fix 

Unfortunately the sound has gone bad as many other users already reported. Suddenly lower volume, excess of bass and bad sound. Trueplay detect noise which is generated from play5 itself.Any useful  solution/answer from sonos customer service?  

J’ai un Beam et 2 enceintes One. J’arrivais à les mettre en mode home cinéma. Et d’un coup d’un seul ça ne fonctionne plus. Quand je tente d’activer le home cinéma la barre de son met le volume à 0 et je n’ai rien qui sort des 2 enceintes one. Du coup je dois remonter le son de la beam. 

Does anyone use their touch controls on their Arc Ultra? If I want to change volume I do it with my TV remote or the Sonos App. From a design perspective, the touch control unit looks awful and makes the regular Arc look way better.  I would rather have had Sonos add another HDMI port and support for the DTS formats as a pass through than add touch controls. I just don’t get the decision to add touch controls?  What’s everyone else’s thoughts? 

Hi how I can connect my Sonos bridge…. Don’t work, I was trying nearly 3 hours… I reset this account and this little box still doesn’t work 

These speakers are utter junk. The app is pointless. No one in their right mind should buy anything from this company. Absolute garbage.  

hi my playbar started those pitching noises on stand by then it worse when in use not louder but annoyingly can hear it everytime is on  looking on advises it is common in those models but could not find a solution ]]thxPeter 

I have 2 play 5 gen 1 speakers which I’ve had for 10 years. They occasionally would stop playing music but in the last year have become really bad with one of them frequently stopping playing all together. Any advice on how to improve this? Our internet is fine and they are close to the router. Is a factory reset and reset of system worth a try. I don’t really want to replace them