Get help and assistance with your Sonos system

From the Amazon Music Api Developer program, explaining the change from API 1.0 to new Oauth 2.0 system, still in closed Beta for development, but the basic method, if not configured, seems to automatically convert to the lowest authority-authorisation (if that makes sense) which is simply library read. You can read and play everything but cannot manage any of the following (see table below)This is determined by new/updated authorisation as defined by scopes. Unless explicitly requested, with additional scopes in the below format, Amazon Music will return the lowest authority access, the basic library:read scope. See below. Now, how can we make sure that Sonos is sending the proper requests with the proper scope? Because mine certainly isn't. I can't do anything with my library: here's what songs, when playing, look like. Can only "View Artist on Amazon" - seemingly not even album! Can't add to library, favourite/like/upvote song (or dislike/downvote), create or manage playlists, nothi

I was very pleased when Sonos reconnected me to my personal iTunes library 2 or 3 months ago. Two weekends ago I discovered that using my Samsung S23 I am unable to get out of a playlist. When the iTunes library returned I was able to jump out of a playlist to an individual artist or scroll up and down a play list. Now I am stuck in the playlist and can only navigate the playlist using the forward or backward arrow on the song playing. Is anyone else having this problem? Do you have any advice on how to fix this?

Our Sonos system comprises two Play 1 and two One speakers. We control the system from our two iPhones. If one of us dynamically links two speakers to play the same music (i.e. not using named groups), then stops playing any tracks, the other iPhone is unable to unlink those speakers and link different speakers. The previously linked speakers appear to be “sticky”. Sometimes, after waiting a few minutes, functionality returns,. It seems to me that the linking functionality, when applied from different iPhones, is flaky. Our system is up to date. We are using app build 80.14.09. We have an iPhone 11 and an iPhone 16. Is this a bug, or does anyone have a solution?Thanks

I have resisted moaning/complaining about the Sonos App but I have now reached the end of my patience, I have never been so frustrated with anything in my whole life than the so called Sonos App upgrade. I have several Sonos products which I do not know how many times I have performed a factoy reset, how many times I have removed the App from my iPhone and iPAD and it is hit and miss whether anything gets back to how I would expect technology to work in this day and age, all very disappointing. I had no problems prior to the App upgarde, I now have a Christmas Album through Sptify playing on three of my Sonos components and I have absolutely no control over them, I can’t even stop the music from playing, the only way I can stop the music playing is by switching each component off, this is just madness. So what is my issue, I have absolutely no control of my components through the App, no volume control, unable to deslect a component that is linked, unable to change the music which is p

I happy new years. It is 2025 and still we cant watch movies in DTS:X.And i cant change my setup sonos looks way better than the other brands, what a dilemma :(is there anyay to convert dts:x to atmos maybe?

Please could someone help me. I’ve just bought a Sonos Beam Gen 2 soundbar and thought it would be easy to set up. However, my Samsung TV  (model QE55Q60AAUXXU) seems to not have enough HDMI ports. It has two one of which is being used by my Amazon Firestick and the other by my son’s PS5). I had thought that I could free up one port by removing the PS5 HDMI from the TV and connect the PS5 directly to the soundbar and then connect the soundbar to the free HDMI port on the TV but it looks like the soundbar only has a single HDMI port itself. Should I use an HDMI splitter to resolve the problem and if so are there any recommended ones which I don’t have to physically switch every time I want to watch TV after the PS5 has been used and vice versa. Any other comments, thoughts or suggestions also gratefully received. Thank you and Happy New Year. 

Looking for advice , Have many Sonos Products and love them , Wanting to purchase two Amps and run one for each passive speaker , Will the Amp run a Bi Amp mode ?

Recently, my Sonos one SL has not been able to play music from my phone using AirPlay. AirPlay shows up as an option to stream music, but it crashes after six or seven seconds of attempting to play. I can play music through the Sonos app, and it seems to access my Apple Music with no trouble. The only strange issue there is that some of the playlists, which come from Apple rather than have been created by me, don’t show up. Other AirPlay devices on the network work fine.  I have re-set up the speaker through the Sonos app, and I’ve power cycled it.any thoughts as to what to do next? 

Hi, I recently bought an Era 300. I tested the Airplay feature from my Windows Desktop with the Itunes app, and from my Pixel with AirMusic. At first, it worked and I could listen music on the ERA 300, but since a few days it does not work anymore. I factory reseted the Era 300 and it still does not work. The Airplay connection seems to work as I can select the Sonos speaker from Itunes, but there is no sound coming out. Has anyone else had this problem?

My move 2 has Line in disconnected displaying. How do I reconnect it to my system? 

The Sonos app on my iPhone worked until today. It now sees my wifi but doesn’t see my system. My Sonos devices are showing up on my router as connected and Airplay still works. Deleting and reinstalling the app did nothing. Anyone have any ideas?

My Ray Soundbar and the tv sound are not synced.At first it seemed the Soundbar worked well, but now the tv sound is there as well but not in sync with the Soundbar. How can this be remedied, please?Forgot to say, TV is SamsungModerator edit: combined posts

Hi, I’m trying to use Sonos Ace for daily use on the computer (Windows). When it comes to games there’s constant problems. What I think is happening is that some games wants to use microphone, which then activates hands-free mode or so. So it changes the output to the “wrong one”, while also lowering the sound quality to free up bandwidth for the microphone. This is especially annoying since there is a dedicated wire micrphone that is configured to be the default. Anyone have any idea how to fix this?

era 300 height channel playing through arc not era 300. When using Dolby labs atmos test it plays rear height test time from the arc not the era. Can be resolved by power cycling the arc but how can this be fixed?

Are Sonos Voice Services available in Spanish (Spain) for Roam 2?

How can i connect a dj mixer to sonos move? What do i need? 

I’ve noticed the last few months that my Sonos system is lagging big time. I press pause or skip and it can take a full minute before the system will respond and actually pause or skip the song. It also no longer displays the song playing on my Lock Screen. I’ve tried re-starting the system, but that hasn’t helped. Also, my Wifi signal is very strong. Any ideas?

I am trying/hoping to set up a new Arc Ultra on a Samsung TV, so the TV remote operates the TV volume automatically.  The Samsung TV is a bit older, so it does not have an ARC HDMI port.  So I purchased the optical adapter to set up the Arc.  I switched to “external speakers” on the TV, but the TV remote volume is not talking to the Arc.  Is there anything that can be done about this?  I don’t want to have to use the app to control the volume. Is there a stand alone remote I can purchase or is there something else I can look into that would make the TV and the Arc work together?

I have 2 play 3s set up as a stereo pair with a gen 2 sub (grouped as “office”). When I play music directly to the play 3s they work fine. If I add groups from the play 3s it works. If I start music in another group and try to add the play 3s (office), only the sub works. Have tried deleting and re-adding several times, firmware is up to date. Using Eero router with a mesh node in the office. System is set up via wifi.

Hello everyone,Recently I had an issue with my Sonos One. I had « vibration » sound.I opened the Sonos and I found at the back of it this little thing was not fixed anymore (compare to my other one Sonos). That’s why I had this « vibration sound ».  I fixed it with some glue but I don’t think it’s the best solution. I would like to buy this little piece but I don’t know the name of it. And where to find it? AliExpress?Thanks! 

My beam is all connected to new RV, in Arc port, app up to date and connected, showing as tv on app but still no sound ? Double checked everything done as should . What’s happening ? 

I was having trouble connecting Sonos to Soundcloud and found this post (https://en.community.sonos.com/controllers-and-music-services-229131/can-t-connect-soundcloud-to-sonos-6897655) which described the issue I was having.    After a bit of mucking around I found the solution which was to enter the code provided on this page. https://secure.soundcloud.com/activate  Unfortunately the post above was closed for further comments so I could not add my solution so I figured I would create this post.  Happy New Year! 

Just purchase a $5,000 entertainment system. When I try to access mny Sirius account thru Sonos the channels are all greyed over. I see several threads have been opened re this issue so I know I am not alone. What is really bothering me is Sonos enginers blame Sirius & vice versa! Also, it appears this issue has been brought to Sonos attention quite some time ago… Shame on you Sonos for not resolving an issue so many customers have brought to ligh!!!!!!!

Is anyone else having issues having to unplug/ reboot there entire system every time you use Sonos mine too the set is echoing a speeker is behind, after unplugging it and restarting it it’s fine for about a half hour then same issue, tried having music through the whole house for holding gatherings and it was cutting in and out making silence very awkward. I was just ready to order another set with there holiday sale but decided not to purchase anything else from them. Sad I really use to like this system. 

Just a tip in case your downgrade to S1 fails during detection of your Sonos device in the S2 app after starting the downgrade process.In my case I did the downgrade via my Android phone which was connected to my 5Ghz WiFi. I had to switch my phone to 2.4Ghz WiFi first and then start the downgrade.