General feedback and conversation

I’m in the process of upgrading my system to get everything on S2.  I took advantage of the upgrade credit and requested shipping labels to send back old equipment for recycling.  I received 10 emails with 10 different shipping labels.  How can I find out which label goes to which product?  

My S2 controller for PC has a black background with dark grey sliders to grab and scroll through the song titles.  I can hardly see the dark grey sliders due to lack of color contrast against the black background.  I see that this has been a complaint on here for a decade, yet the controller’s skin color  is still nearly unreadable.  What is the solution for this S2 controller problem?  

Everytime a guest comes over and tries to search for a song using my android devices they fail.Without exception. I can see the frustration with the search user interface. I have to step in every time and explain the tabs on the top and the bucketing of results by service and how to drill down.Everyone trips up on the search UI. This is the most important feature. It also poorly represents the product for potentially new users. There has to be a better way

I just got my Sonos Sub gen 3. At closer inspection the panel gap on the back of the sub differs between 0-2mm. (See images) Is this to be expected? Should it affect the sound in any way? If it’s only cosmetic I can live with it. Even if I’m a bit disappointed with the craftsmanship for such an expensive product 

Reason why I’m not going to update 14.19.1…have read a few posts on this. Low volume seems to be a repeat issue..again. Example…  

I ordered Sonos arc on Nov 22nd, Sonos order history says package was delivered via FedEx on Nov 26th, but it was delivered to wrong address (Photo on fedex site is not my home and I didnot recieve the item). What are my options now? 

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I am trying to buy a product from the Sonos website, and the pricing changes from the Shop price to the Cart price. WTF, Sonos?You can’t even make customer purchasing work smoothly?You guys seriously suck.

Hello, I have been a Sonos customer for years, I have several speakers (3 Play:1, 1 One, 1 Amp, 1 Beam, 1 Move, 1 Roam).In my room, I usually listen to music to fall asleep (at very low volume) and to wake up (at higher volume).To do this, I created two playlists: "Bedtime" (3 Mike Oldfield albums, in the original order), and "Wake up" (Genesis albums in random mode).To automate all this, I have an alarm at 7:20 am ("Wake up" playlist for 15 min) and then, 20 min later, an alarm with the "Sleep" playlist at the lowest possible volume, for 1 minute.This way, at night, I only have to press the speaker to start the music (or start an Alexa routine, which will turn off the lights, tell me my appointments for the next day and then start the playlist again on the Sonos in the room)But there’s one thing that complicate my life, though:- For alarm playlists, you can shuffle them or not, but for loop playback, you have no choice: it's on by default.This means that every morning, after one minut

Hi, due to some stalker issues, I’ve had to locate and disable all the microphones lurking in my home.  A recent sweep of the whole house lit up my old-fashioned Sonos Playbar as having a hidden microphone in the front right area.  The technician was adamant that his microphone-hunting device was keying on a mic hidden behind the fabric of the Playbar.  I did’t feel like destroying the front of the Playbar to uncover the mic, so we just unplugged it until I could get some feedback on this.  Any ideas?

What trackers does Sonos authorise in their apps?

With the introduction of sub mini how many people would love to see Sonos update the system to allow for dual sub mini’s to be added to a room setup rather then using its bigger brother?   

Un prodotto, che conosco ormai da 10 anni e devo dire che me ne sono innamorato fino dall’inizio per la qualità ma non solo anche per la semplicità d’utilizzo! strano? ma è proprio così il prodotto è sempre stato al centro tra ti uso come utente base o ti uso come utente evoluto, ed è proprio per questo che ha fatto successo!!! ...ora vuole sapere se questa condizione potrà continuare? questo lo saprete solo voi se se se se riuscerete ad essere  abbastanza fedeli (cosa che non mi sembra) o abbastanza onesti e trasparenti (cosa che non mi sembra)!!! il momento è DURO per tutti quindi cerchiano di renderlo più facile tanto per gli altri quanto per noi stessi… SONOS 😋

I tried to use the SONOSLIVE discount code, valid today only i believe, but it doesnt work when ordering 2 x Sonos One - Gen 2 ...

My products are registered but I cannot determine where I look them up?  I’ve signed in, but no tab saying My Registered Products

See this thread JUnable to play BBC Stations though Google Assistant defaults to Tunein-bbc-stations-though-google-assistant-defaults-to-tunein-6868629 I have no idea how you justify closing it with no fix. I am forced to use alexa but it is very definitely not a fix for me.Just to ge clear, my issue is inability to select bbc stations with Google assistant (nor with sonos) I can only do this with the alexa assistant and thats not how I wishbto use my sonos roam. I would appreciate it if this thread is only closed if a solution has been made (and for me using alexa is not a solution)

After the 1 month free trial of Sonos Radio is complete do I get notified and asked if I want to be a paid user or am I automatically billed? Thanks

After spending 90 minutes on the call with your customer service (Dante), and going through various and unnecessary steps, I was told that the product is not working and after 12 months 4 days, you would not replace my Sonos Move. Just unacceptable. I have purchased several products and was about to buy the new subwoofer, and will be auctining off my entire sonos system after the worst customer service ever!!!!

14.18 a master piece...WAO...Really what they did on 14.18 to listen to music is phenomenal!My sonos One SL pair stereo are sounding like never before.In this firmware I performed trueplay (iPhone 8 plus) and I have it on all the time with an excellent response in all frequency ranges and I have the loudnes turned off which improves clarity.Bass at +2 is more than enough and the highs at +8.My living room has 4.6 meters X 6 meters and sloping ceiling ranging from 3.5 m to 5.Tell us about your experiences with this new firmware.WAORealmente lo que realizaron en la 14.18 para escuchar musica es fenomenal!Mis sonos One SL pair estereo están sonando como nunca.En este firmware realicé trueplay (iPhone 8 plus) y lo tengo on todo el tiempo con una excelente respuesta en todos los rangos de frecuencia y tengo apagado el loudnes lo cual mejora la claridad.Bass en +2 es mas que suficiente y los altos en +8.Mi salon tiene 4,6 metros X 6 metros y techo inclinado  que va de 3,5 m hasta 5.Cuenten s

A few hours ago I updated to Version 14.18 via my iPhone XR; it took 2 tries. My system is a Boost, Office (2 Ones gen2), Move and TV (Beam gen 2 & 2 Ones gen 1 as surrounds). Everything showed as updated and seemed to work well.  A few hours later I wanted to use my wife’s iPhone 13 to control the TV and was prompted to update on her device.  That took 4 tries, but everything finally showed as 14.18.  An hour after that, opened my MacBook Air to check a photo album while watching TV (using the Beam and surrounds) and was prompted to update to 14.18 on my Mac.  So, my question is - does every device used to access the Sonos App ( 2 iPhones, a Mac and an iPad) need to be individually updated? I do not recollect going thru all these device by device updates previously.  Thx

I have the iPad Pro and iPhone 11 Pro Max…does it really make a difference when doing trueplay? I’ve read a couple of comments that the iPad is a better choice but I don’t know how one would really know if it wasn’t measured in some way to compare.

Hey Team.  I’ve had sonos products for 10 years, and they’ve never worked for longer than 2 hours.  I’ve tried hard wiring my entire system, I’ve done wifi…. Literally everything.  It’s hard to imagine that nothing works, I can’t listen to my music, and these products are still sold.  I’ve spoken to sonos support hundreds of times, I reboot my wifi, unplug all of my units daily, yet nothing works.  There couldn’t be a more frustrating music platform.  

They lost my product and then proceeded to block me on Instagram when I kept asking for an update.Spend thousands of dollars on their products. Never again. Can’t wait to bring this up in other blogs  

Wondering if anyone else gets the feeling that Sonos's "Customer Support" team has their heads up their a**es lately. Been working on a product return / replacement for weeks now. One hand of Sonos doesn't know what the other hand is doing. Customer Support can't say when anything will happen. They keep blaming delays on some recent "maintenance" on their system (like that's MY PROBLEM). They can't directly contact people in the group that actually handles returns & replacements. They can just "message them". They can't / won't provide customers with a way to interface directly with the people who really handle all this stuff. And they seem to be unfamiliar with their own process. I get different answers every time I call. It's a giant cluster f*ck. I haven't needed support very often. Is this something new? Or has it always been this bad?

We have Sonos throughout our home and the Sonos app along with our Alexa powered devices is a family-friendly solution for all things audio in our household. I also have a dedicated 2 channel hifi setup and a Sonos Port connected to that system. The problem is that I have to set it to variable volume which does weird things with the digital output and I have to switch to the right input when playing from the Sonos. The good news is you’ve solved this problem with “Works with Sonos” by enabling auto power on, source selection, and app-controlled volume so that there is full digital output into the player.  The bad news is this seems to be limited to several mid-range home theater receivers. If I were head of partner programs at Sonos, I would be going around trying to build as many partnerships with all the amazing new DAC/Streamer hardware manufacturers out there who are building awesome DAC/Amps but who don’t have the advanced multi-room capability or software design and development c