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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 16,006 Replies
Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1941 Topics
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DjangodibangoContributor I
asked in General feedback and conversation
Maximum number of Sonos devices in one system - what counts as device?

Hi there, apart all the (severe) issues and dropouts caused by the new app (that imho got better after the last update) I started losing at least one system all the time right after I finished reintegrating it. I have in total 15 “rooms”. Then I realized that I simply may have to much devices in one system (in total: 35 loudspeakers ranging from Play 1 to Arc and different Subs). However, I asked myself if every loudspeaker counts as one device: What about Subwoofer (e.g. I have two in one surround system and 4 Minis and one gen3 integrated in Stereo pairs) - do also the loudspeaker in surround sets and Subwoofer in 2.1 sets count as devices? If yes: Is it possible to create two different Sonos systems in one (the same) WiFi Network? Every hint would be helpful and much appreciated - thanks! Django

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6 months ago
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HoTDamContributor I
posted in General feedback and conversation
New Sonos App

Since downloading the new Sonos my system has not operated efficiently, many long delays, nearly every action. Is this common, and what is Sonos doing about this. I'm not enjoying my system for this reason.

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6 months ago
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verivaliContributor II
asked in General feedback and conversation
Sonos unable to play podcasts imported from Google podcasts to You Tube Music library

Google is closing Google Podcasts April, 2024. Google suggests moving your podcast subscriptions to You Tube Music. So I did.Now, my podcasts are in my You Tube Music library, and I can play them from there. The podcasts also show up in YTM library on the Sonos app. But the Sonos app can not play them. When I try to play one, the Sonos app balks, and a slide-up message says “Unable to play [name of podcast episode] -the connection to You Tube Music was lost.” Other YTM  items - songs, playlists, etc., play through fine. And Sonos plays podcasts which were added to my YTM library from within YTM. Only the podcasts imported from Google Podcasts to my YTM library are affected. I suspect this is a Google problem, although it is unclear why the podcasts play in YTM but not in Sonos. Any insights?

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6 months ago
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neptune650Collaborator I
posted in General feedback and conversation
New release of Sonos

The latest version of Sonos, the part that runs on the handheld controller (iPhone in my case or iPad) is bug-ridden, poorly redesigned and impossible to use without tearing your hair out.Does Sonos have a return program for the $4K in various speakers I have invested in? They are * junk now base on this “SW release” which might better be described as an abomination.Be easier to sell my * on the street than hope that a company that would put out such a poor product would somehow recover.I used to love my Sonos. Hate is a strong word, but I am reacquainting.Someone else must see this as well?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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6 months ago
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Rocco1
asked in General feedback and conversation
new sonos app

where to begin?7 year + Sonos user.  SO frustrated with new app.  So much more difficult to use.  Can I get my S2 back?  This is to the point my wife wants me to scrap Sonos for other speakers / system.  It is just plain more difficult to operate.  And it is frustrating!  Right now trying to operate from my PC, and can’t even get speakers to play.Relief in site??  Is it just me?

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buzz
6 months ago
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clownsurferContributor I
posted in General feedback and conversation
THE NEW APP IS ABSOLUTELY HORRIBLE!!!

This new update is so bad I beg to get the old one back that was simple but so much better in every way. 

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6 months ago
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CameronKozContributor I
posted in General feedback and conversation
Customer Service Complaint!!!!!

I returned a Sonos Roam in November 2023 to upgrade to a Era 100 instead. My credit card was compromised at the same time, so I had to cancel it. That was my method of payment on the original purchase. Sonos has yet to refund me - It is June 2024… I have requested assitance 6+ times on this and all they say is someone will help me, or talk to my bank… I have even provided new creedit card information twice. I honestly will take a cheque at this point. Awful customer service that is unacceptable from a reputable company.  I am posting this to get some action on this. I am at the point where Sonos needs to go above and beyond my refund to keep me as a consumer. I want my refund!! Moderator Note - Removed Case number from post.

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Bumper
6 months ago
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RTNContributor I
asked in General feedback and conversation
Feature Request - Improve Search

Please make the Search function work more like Spotify’s advanced search options (see https://support.spotify.com/us/article/search/).It would also be nice to be able to limit searches to either your music library (maybe source:ml) or multiple sources (source:ml,spotify,amazon) or exclude a source (source:-spotify).To reduce typing maybe have abbreviations for the different options (src for source, art for artist, trk for track, etc.).Allowing keyword searches like this would keep the search interface clean but allow even more advanced search options than we had in the previous version of the Sonos app.

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Sotiris C.
6 months ago
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scrubbybubblesContributor I
asked in General feedback and conversation
Peloton Connectivity

Has anyone had any luck connecting any of your sonos products to your peloton?  Thanks in advance for any help ya’ll can provide!

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6 months ago
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tossy0505Contributor I
asked in General feedback and conversation
Support Center

サポートセンターに電話しても全く繋がりません Moderator edit:Google Translate-I can't get through to the support center even when I call them. 

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6 months ago
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AlltreesContributor I
asked in General feedback and conversation
internet

I have new modem and need it to reconnect to Sonos app for my Arc and  sub.

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Airgetlam
6 months ago
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pschmidtContributor I
posted in General feedback and conversation
Recent App updates feedback

I just wanted to give feedback on the new app updates (I have an android).  It sucks.  I appreciate you trying to simplify things, but this was definitely a step backwards and would love to roll back to the old app.The app continually loses the connection, which never happened before.   Finding the ‘music’ is a nightmare.  It’s not obvious, it’s not ‘custom’ anymore (my wife can have different ‘favorites’ on her dashboard vs. my phone/my dashboard), and it’s just awful.  And I can’t have us playing different music in different rooms anymore.  This was used all the time.  We have 7 amps, so I can be listening to something in my office, while my wife could be listening to something else in another room.  that seems to be disabled or broken now too.These updates were terrible.  Change it, fix it or let us roll back to the previous version.  The app updates ere a serious step backwards. 

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6 months ago
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RidiculousDContributor I
asked in General feedback and conversation
Trueplay

Hi everyone. Since I updated my app….Trueplay decided it doesn’t wanna work anymore. I’ve tried everything I can think of. Has anymore else ran into this issue ?😅 currently on a 55 minute hold with customer service. But i  figured I’d still ask the question 

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6 months ago
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usadewolfeContributor I
asked in General feedback and conversation
sale

How long is this current sale on for?

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6 months ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation
Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

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6 months ago
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Mike75Contributor I
asked in General feedback and conversation
Library Music Queue

I so far hate this new update. I have 10,000+ songs in my ITunes library that I ported to Sonos. I like to stack 10+ albums or 120+ songs to a Playlist for the day. With the new update, I can't load more than one album. There's no add to the end of the queue feature I can find. HELP!

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Pools-3015
6 months ago
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So Nos NoMoreContributor I
posted in General feedback and conversation
Sonos Is dead! ...Bankruptcy on the horizon

Sonos has reached the bottom of the barrel with this out of this world crappy app. This time it’s just too much! They will never recover from this record breaking never seen before consumer outrage. Get rid of all your Sonos gear while you still can because very very soon all that **** will only be expensive paper weights. I strongly suggest to switch to Bluesound system. Used them for years and never had issues compared to Sonos who gave me problems almost everytime! Moderator Note: Modified in accordance with the Community Code of Conduct.

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6 months ago
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Commander BiroContributor I
asked in General feedback and conversation
poor upgrade of app for iphone

Very slow population of app, keeps playing and stopping half way through a song, cannot find system, cannot find recent. None of this happened with previous app.

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6 months ago
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AC511Trending Lyricist I
posted in General feedback and conversation
Email Verification that never arrives for months and 90 min wait times for cust service

 

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6 months ago
rosswells127
rosswells127Prodigy I
asked in General feedback and conversation
Installed Sonos Ace headphones not appearing against my Account on SONOS.COM

Yesterday I received and installed my Sonos Ace headphones. They show in the new Sonos app on my iPad along side my other speakers/rooms. Today I went to sonos.com and looked at my profile/systems and the Sonos Ace does not appear against my account. All other speakers I have installed are there.The Ace installation all went as expected, is there a reason why the Ace headphones missing against my account?Diagnostic # * if that helps.Ross.*Moderator Edit: Removed diagnostic number*

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6 months ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation
what's considered a music library with Sonos?

Does the new app stop the ability to listen to music from the SoundCloud and Mixcloud  apps? Confused on the music library people are say they can’t see or listen to. I have a long lists of liked music on both SoundCloud and mixcloud.

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Dogdad
6 months ago
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bd100001Contributor I
asked in General feedback and conversation
Controlling speakers

Why do I not get the option where I want to play the music I just selected any more?  I would understand if your app controlled one speaker, but I have THIRTEEN SPEAKERS!!! In the old app (before you royally messed it up), when I selected music, the next step - before it began playing - was to ask me WHERE I wanted to play it.  Since you put out this (AWFUL) new app version, I have blasted music in rooms that I had not intended to play music.  What’s more, I cannot figure out how (in this brave new sonos world) how to play the current music on a speaker that was previously playing something else. I would like someone to tell me why you decided on such a drastic change, implementing changes no one could have possibly asked for.  Case in point: I have almost 500GB of music - MY MUSIC - that I have purchased over the past 45 years.  It lives in a media library that I can no longer access via sonos.  WHY??? Just tell me that - what was your rationale? You made your product worse. What’s mo

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6 months ago
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SuthakarContributor I
posted in General feedback and conversation
system connection

I'm using Google Pixel, so the new Android Sonos app to control my system (Beam Gen2 + era 300s + sub).Prior to the app upgrade I had no connectivity issues whatsoever. Ever since the new app upgrade, every time I open the app, it says System Not connected. Sometimes after waiting for a minute or two, the system shows up.Sometimes after I started playing a song, and I come back to skip song or select new, the app again says System Not connected, while playing the song that I started a few seconds back. Every few seconds, the app loses connection. What in the world is going on? Why release an app with such level of bugginess? It has made my Sonos experience infinitely worse and I'm frustrated beyond words. Does anyone have a solution?

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6 months ago
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Jean-Francois NogierContributor I
asked in General feedback and conversation
Is sonos account now mandatory to access Sonos system ?

Hello,Since last app update, only me at home can access to my Sonos system. I have had to enter my Sonos account to be able to use the new iOS app.Do everybody at home need now to have a Sonos account to be allowed to use my Sonos system ?? That is really really annoying !Am I the only people having encounter this problem ? Thanks for the help !

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6 months ago
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weesTrending Lyricist I
asked in General feedback and conversation
sonosnet

Does anyone actually know if either SonosNet is still alive but „hidden“, or is the setup with the new updates just WLAN based?

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6 months ago
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