Fix & Optimize

Hello out there in Sonos World, I have a beautiful sounding (and looking!) Sonos system with a play base, two rear speakers and a sub-woofer. The system is about 5 years old. When I recently returned to my Florida home after a lengthy stay in Michigan, my Sonos system would not play any of the songs in my iTunes library. I tried updating my iTunes library on the Sonos system with no luck. In fact, the iTunes library was eliminated from Sonos’s menu of service options. Four sessions with Sonos tech support did not help. None of the agents, although they were very courteous and tried very hard, could not make the iTunes library work on Sonos. One of the agents suggested I switch from iTunes to Apple Music. I did that with only some success. While the Sonos system now at least recognizes Apple Music on its menu options, the vast majority of the songs will not play on Sonos. The songs that won't play show a gray circle with a line through them (please see attached photo). The same is true

Unable to disconnect music from a speaker.  Using port and cannot get it to play from my cd player because a song that was played from the Sonos app will not close.

Since this still has not been enabled I assume sonos will not be doing this ? Not a great look from Sonos, it works on other Google enabled speakers.What's causing the issue ? Will Sonos update this or do I have to change to Spotify which is a shame as apple music is far better and has Atmos 

Just got the ARC + MiniSub + Era100 showing up in the Sonos App, but TruePlay does not show up anywhere in the app.  The app did display the “set up TruePlay now” button box a couple times, and the TruePlay process started, but then shut down with “can do this now”.  Spent two hour with Sonos tech support and they said that TruePlay is not supported when you use the Era100s as surrounds.  Did all the fixes I could find and those with Sonos tech support.  I am also very technically savvy.  No go, can’t get TruePlay to function.  I did read a post where there may be a work around by not using the TV as the source, but the app won’t allow me to add another source… so that didn’t work either.  Using the most recent Sonos app / Samsung Galaxy S21 / Google Voice installed as the voice assistant.If anyone has any hacks or fixes to get TruePlay to work, that would be great.  Very very frustrated presently, and wasted so much time I don’t have.

We have a big system, spread between various combos of Play 1, Play 3, Amp, subs and soundbars.  And S2 is still terrible in our house:  Lag on the iPhone of 30 seconds or more, dropping speakers in stereo pairs, and search doesn’t work at all.  Makes the system almost useless.  It’s a little better on the  iPad, but still have unacceptable lag and search problems.  Any suggestions?  It’s really putting us off.

Hello Sonos people! I am in a five room apartment, I have pretty reliable 60/70 mbs internet, wired to 3 nodes of Google Mesh wifi (purchased 2018). My rooms are setup (wirelessly) as follows:LR - Beam, Sub Mini, two OnesDR - Two OnesBE - A single OneKitchen - One plus RoamThe problem I have is the speakers drop randomly and become non-responsive in the app. Is there something I could do to achieve more reliable service? I love my system, but it is also making me insane. Any guidance - including whether to buy a new router, and if so which one - would be much appreciated. 

Songs slips, one speaker appears in the list but does not make any sound... Almost every day i have to restart my router. I think Sonos really needs to work harder, much harder.

I can't get Sonos to play radio stations from Sonos Radio using voice control. The stations are in my Sonos Favourites. “Sorry, I can’t find that on Sonos Radio. Please try again with another music service.”I’ve tried playing the stations via the app, asking “What’s playing” and pronouncing my SVC commands similarly, but no joy. example: RTÉ Lyric FMAny ideas? Is there a way to rename a favourite station in the iOS or desktop app that might get this to work? I’m not using Alexa and don’t plan to. 

I’ve recently upgraded from S1 to S2. If I select a playlist using Spotify, once I leave the house, the music stops playing on Sonos in the home after a track or two. this never happened on S1, but I don’t know how to fix it.

New user of the Sonos Community forum, here.Quick post, just to register my disappointment with the Sonos Move 2, which was ultimately returned to the store for a refund just a few hours after purchase.After a lot of research, and weighing various options from several brands, I purchased the Move 2 during the Black Friday sales from a Australian retailer.I brought it home, unboxed it carefully, and allowed it to charge for about half an hour, but I couldn’t get it connected to the wifi.I found plenty of advice online, which I was happy to follow... suggesting a factory reset of the Move 2, terminating the Sonos app, clearing the cache of the app, reinstalling the app, resetting the router, changing the wifi b/g/n modes, and combinations of the above, among other things… but all to no avail.I left both 2.4GHz and 5GHz enabled, then alternated disabling each.I even changed the wifi password, in case the Move 2 disliked numbers, or letters, and eventually to minimise the chance that I was

Sonos has built adware into the app. So when my adware blocker stops traffic to braze.com, a cross-channel marketing campaign platform, it blocks me from being able to play music on my devices for several minutes. Can Sonos provide a response? And allowing my usage of the app to marketing campaign platforms is not an acceptable response.  

Before purchasing two Era 100s I emailed Sonos and asked the question if these were compatible with the original Playbar I had. In writing, they said the Era 100s are compatible. HOWEVER, they will not connect with Playbar to make a Surround Sound  system. I was completely misled by the Sale representatives.

I am brand new to Sonos. Managed to set up ERA300 after some help from tech support and can stream music from phone. Nice!But installed  Port to send music from old amp (like from CDs) to speaker. Installed ok but I can't figure out how to actually use the Port as a source. Likely obvious but I'd appreciate guidance. Apologies for low level question and thanks. BT

Following factory reset of playbar, Sonos app will not connect to services (such as Spotify). App Says no internet connection after trying to connect (not true). Tried all rookie trouble shooting (on / off boot up for both playbar device / WiFi and phone. Help.

Hi - I have a new portable projector and screen for occasional use. How can I set up theatre sound with minimal wires? Is Bluetooth ok ? Must I have a cable stretching from the projector to  a soundbar beneath the screen ? I can only see them on sale about   about a meter long ? Can a soundbar be placed anywhere closer to the viewer /  projector and still create atmos effects ?  Eg to my left or right not face on ?  

Why does Sonos sucks so much after their stupid change now I can’t sync to Google , Sonos is going down the s*** hole . This is very annoying  Moderator Note: Modified in accordance with the Community Code of Conduct

I updated the App on my Android phone to version 80.12.04 last week, but the SONOS App Release Notes page still says the latest version is 80.12.02.??Have I been scammed by the Google PlayStore or have Sonos just not bothered to update their release notes page?I am also having a lot more issues with the 80.12.04 version than i was with 80.12.02, which to be fair was mostly working (say 80-90% of the time). With 80.12.04 I am getting No Products Found, Something Went Wrong, disappearing volume control, slow response to volume change, and Play/Pause interactions etc much more and seems to getting worse each day. (Just adding this for info on the off chance that there might be someone at Sonos who reads this and actually gives a s*** about their customers).Moderator Note: Modified in accordance with the Community Code of Conduct. 

HalloOhne dass ich etwas am Heimnetzwerk oder den Lautsprechern geändert hätte, kommt aus dem einen Lautsprecher plötzlich kein Ton mehr, und zwar obschon mir die Sonosapp den Lautsprecher anzeigt und die Anzeige sich bewegt (der Lautsprecher also Ton zu empfangen scheint). Der Sxhieberegler für die Lautstärke ist jedoch aufgehellt (vgl. Bild im Anhang). Ein Neustart des Lautsprechers hat nicht geholfen. Lösungsvorschläge? Danke! 

Hi. I have just set up my new Sonos speakers (Arc Ultra, Amp, Five, 2x Roam 2).I am able to play Spotify/music through all the speakers at once.I am able to play the tv sounds through the Arc Ultra.But when, through the app, I try to play the tv sounds through all speakers it either: Deselects the other speakers and only plays through the Arc Ultra; or Stops playing audio on all devices. Has anyone experienced the same issue? Any tips?

I still can not use my local library! No search feature at all.Was this not supposed to be done somewhere in JuneMy app still does not work for what I need it. I would like to buy new product, but the app sucks. What is going on?  I play my music now over airplay and this can not be the way Sonos wants it, because other hardware plays over airplay as well and  some of them are pretty good. Where is Sonos going? I can not see any improvements. Make the app prior to march this year available again!  All your promises are just like dust in the wind,Any feedback from Management?   

Ref ⬇ to two other similar posts that have gotten closed without definite answers on an ESSENTIAL feature that we all had “before appaggedon”. 🛎 Why has Sonos Favorites order (stations or playlists or combo) something so essential for daily use of the Sonos ecosystem not been brought back immediately? What is the logic the Sonos Ui/UX teams used for the “no choice, locked, re-ordering” of user’s favorites?  ...and that logic works in which monocultural planet? If one has adopted and adapted the alphabetical order feature for years to the point of even adding numbers or other signs (as order management hacks) in order to organize ‘priority stations’ by groups, from top to bottom, why now is it so multi-step lengthy to get to the stations one had at the top? First clicking on “Sonos Favorites” then on “Stations” or “Playlists” and on top of that many of the stations yield another page with an extra button. The concept of immediacy is not registering on Sonos UX/UI “human centered design

I have 2 tvs that I want to connect to my Sonos Arc soundbar.  Sound from both tvs will never be on at the same timeExample tv one I maybe playing a video game and tv 2 would be football and I want to listen to the game.   Another time I may want to hear the game and just have the game on to follow but not really care to hear it.  What is the best way to hook up 2 tvs to the arc?  Can I use a hdmi splitter or matrix that supports eArc out?  Have the eArcs from both tvs go to hdmi one and hdmi 2 and then have the output of the splitter that supports eArc go to the Sonos Arc?

Noticing that an Echo device was unable to play a station on Sonos Play:1 Ive found multiple issues -The Android Sonos app isnt showing favourites (tried usual remedies like clearing app data) - but the Windows Sonos app still shows them OKTried unlinking the Alexa Sonos skill but I cant now reconnect the skill - at first the linking page gave a message about needing to register the Sonos to an account (which it already was) and now just says it can’t connect to SonosAbsolute Radio stations aren’t playing - tried adding the Rayo service instead on mobile but wouldn’t link - although could link using the Windows Sonos app - but actual stations still wont playI’ve already wasted over an hour trying to resolve all this - as with any time there are problems there are no useful diagnostics or announcements.

When I bought the One SLs, I tested them out in one room. Now, I want them where they belong.The Ray is set up in my garage. The One SLs are showing ‘Den’. I want them all in one place as the den doesn’t even exist now. Is there a way to make this transition? 

I was planning to expand my Sonos system this Christmas but why should I or how should I if the app isn't working properly, you can't easily adjust volume, change music, or manage your multi-room audio setup, essentially rendering the speakers largely useless. So know what I’ve already invested into the system that I can’t manage.