Fix & Optimize

I watched my shows last night with my Sonos Ace so that my wife is not bothered with the sound. Worked perfectly! The headphones were so comfortable I ended up falling asleep with them on. This is the second time this happened. With that, I woke up to a completely dead pair of headphones which isn’t the worst thing in the world. Quick charge got them ready for my day pretty quickly.  I’m probably an outlier and there are other patches/fixes to work on but in the future, can we get a “sleep” feature for the headphones akin to the sleep feature on tvs?  Thanks!

This must be another great feature of the ‘new’ app..Have never had a problem changing routers in the past but am now forced to replace my router and find I cannot reconnect my speakers without resetting them and losing all my playlists etc..This surely cannot be the case, there must be a way of updating the configuration of each of my 4 speakers, 3 x Play1 and 1 x One (Gen1)?Can someone offer me a different solution please?

Took me 3 passes to get all 9 speakers updated to 16.4.4 (build 81.1.58210) firmware.No EQ related settings were reset, thankfully. So far.There's also a software update available for the Ace. No indication that TrueCinema has been activated 👿👿Bottom Line: Not Helpful.

After a lot of aggro I finally shared my music library, after installing a BT Mesh on a Windows 11 PC.I was getting the 913 and 1002 errors, which I didn’t get when setting SONOS up directly to my router (no mesh).  Hope this helps someone, as I couldn’t find a fix on here that helped me. File Explorer, right click on the music folder (mine is Jally Music) click on “Show More Options” click “Give Access To” select “Specific People” Type Sonos and hit return (it adds ‘Sonos Wireless Hifi System’ to the access list) Click the Share button to end the process Return to the Sonos app and add your music library againGood luck. 

I have recently purchased a Sonos Port so I can connect and play my older turntable and CD-player through my existing Sonos speakers. I’m familiar with Sonos, but I cannot get the Port to play the Line-in source. Existing Sonos setup is:Lounge Room: 1 x TV connected via eARC HDMI to Sonos Amp and out to in-ceiling speakers.Family Room: 1x TV connected to Sonos Arc soundbar via HDMIOutside Area: Amp connected to external speakers.A few other Sonos5 speakers around the house. Setup of the Port was straight forward with no issues, the AV components are connected to the Line-in on the Port. Set up the Port in the Sonos App and everything looks fine, Autoplay is set to Outside speakers (Sonos Amp).I cannot get the Port to play through the selected speakers (either using designated autoplay room or grouping rooms). Ive reset the Port several times with the same results each time. Also tried different speakers for the auto play.To test the AV components, I connected the turntable and CD playe

When will the horrible app be fixed? Each and every time when i try to either play or stop playing, it's not working. I've gotten message that there's no music in my que while the music is playing loud from all speakers and I can't turn them off. Error message Something went wrong when I try to play. Some of the speakers are not possible to adjust the volume for when they are playing. The list could go on forever. I bought Sonos with the assumption that it's a premium brand, but was I fooled. 

I have a problem. I have an arc ultra and it works fine. But when I turn the tv off , after every 2h It switches the tv on even at night. I don’t know why. When I disconnect soundbar everything returns to normal. Does anyone have idea what to do. Please help 

As we all know, the current Sonos app on iOS is a big pile of stinking sh*te. I have absolutely no idea how Sonos allowed such an app to be built, let alone released. It does not work. Every time I open it in order to do something, it’s an endless loop of waiting for things to load, having devices not found, devices not responding, laggy controls. Perhaps after a minute of waiting, stabbing randomly at grey boxes, then I can get something to play. Want to change a song? That will then take another minute, if any of the devices respond at all. It really is the pits.So, without throwing my Sonos hardware away, I go to my Mac and use the Mac app to control Sonos, and that works beautifully, as it always had in the past.So my question: how do we get the Sonos S2 app back on our iPhones and iPads? The old apps still work, as evidenced by being able to use the old Mac app. I would happily downgrade my entire system back to S1 but I was stupid enough to buy some Era devices which don’t suppor

Hi.the issue im having here right now is that I can’t change the wake word on arc as someone in the house has a similar name. The only way to change (as I have researched) is to get a dot, place near the arc, disable the arc voice control.then group the arc and dot in Alexa app in the same room (living room in this instance). And set preferred speaker as the arc.now, here’s where it gets messy. I have change the wake word to echo on the dot. When I call out echo on the dot, it responded on the dot. I thought it was suppose to respond through the arc? When I call echo on the dot to play music, it somehow says…playing Spotify on Sonos and the arc plays music.i tried bringing this dot to another room, group it with a full fledge echo speaker, set preferred speaker to full fledge echo. When I speak to the dot, it responded through the echo speaker. When I speak to the dot to play music, it DID not play on the echo but on the dot. Wtf..? I don’t really care about the echo and dot scenario.

Sonos revolutionised my music listening about 8 years ago. Everything just worked so well. But then the app was updated and it is now almost unusable.  They keep saying they are trying to fix the bugs, but they’ve been saying that for over a year now. Sonos is still s*****.  For something that used to be so seamless, the app now takes forever to connect, so something as simple and pausing the music now takes about a minute.  My question: is there any point sticking with it, or just ditching it entirely and stumping up the cash for something that works? Moderator Note: Modified in accordance with the Community Code of Conduct.

For the last few days when i ask Alexa to play BBC sounds or Apple Music on my sonos devices it says “I’m having trouble”  Things I have already tried:factory reset of sonos devices disconnect and reconnect alexa integration in sonos app disconnect and reconnect apple music and bbc sounds service in sonos app enable disable apple music / bbc sounds / sonos skills in alexaNothing works The services work fine when played from alex advecis any ideas?  thanks a lot! 

My Play 1 will not connect to the network via a wifi or hardwired connection.  Why?  What is the cure? 

Hello everyone,I still have a SONOS Amp Gen 1 (App S1) and would like to stream music via Bluetooth (Airplay) which is currently not possible. Does anyone have experience of connecting a bluetooth receiver in between? ---> Bluetooth receiver is connected to AMP, AMP is connected to speaker --> streaming with iphone possible, check :-)Best wishes

Apparently it's quite difficult for Spence & Co to figure out what their customers want.  Spence and his marketing team thought we wanted a headphone. Maybe we did, but not the one they brought to market. According to rumors they are building a set-top box where a add company is providing the OS. I can tell Spence & Co right now, that that is not going to be a great success.  So let's help them. I can not create a poll, so respondents just have to reply to this post.  From the options below create your own list. Highest priority on the top, lowest at the last spot. There are also products on the list which are already on the market, just to make clear where people are willing to spend their money. The options and my priorities: 1- Era 100/300 as dedicated FRONT L/R speakers2- Sonos CEILING speakers for Atmos setup3- A new Era 500 (follow up of the Sonos 5)4- Arc Ultra5- Ace (Ultra?)6- Set-top box

I have an Arc as my TV soundbar. It is connected to a Sub, as well as a Connect:Amp for ceiling surrounds. And I have many other older Sonos speakers (pre Era era) throughout the house, and want a stable network. Correct me if any of this is wrong:The Arc and the Connect:Amp have to be wired via the same router for the Connect:Amp to provide surround (confirmed, and it works) The Arc has to be set to Enable Wifi for the Sub to connect (confirmed, and it works) The Connect:Amp has been set to Disable Wifi to hopefully create a stable SonosNet network for all of the other wireless Sonos speakers. Therefore I have a single wired speaker with Wifi Enabled, and a SonosNet network is created.All of my speakers show WM: 0 and are therefore on SonosNet. And they usually work (but sometimes they fail spectacularly - but that could be a bigger network issues). But when I run a network matrix on the system I do not have any device listed as a Root Bridge even though it should be the Arc (I think?

I mostly use the desktop version of S1 Controller, but cannot find “Recently Played.” I also use S1 Controller for iPhone and its there and properly populated, but I much prefer the computer version for its larger screen size and generally fewer click to get to where I want to go.A few Google search results stated that “Recently Played” is limited to S2 systems and controllers. Obviously not true since as stated, it works perfectly well on my S1 Controller for iPhone.What gives?

 Please read/watch this Reddit post about rear speakers not working as intended. Height channels are being used instead. I tested my self on movies and the test tone - the rears are being repurposed for height channels for whatever reason - seems to be a bug. Need Sonos to fix.Please test and confirm yourselves so we have more confirmation from the communityhttps://www.reddit.com/r/sonos/s/SHrqbSsgIA

When using Apple Music, I’d like to find a way to autoplay the port to an existing older system.I have a Sonos Port for my turntable and an older pre-AirPlay 2, playbar/sub/Sonos One surrounds system - all located in the living room. I have autoplay to the family room system setup which works nicely for the line-in turntable.  However my problem is: when using Airplay for Apple Music, I always have to group the Port to the family room system.  Shouldn’t autoplay AUTOMATICALLY send the signal to the full system??

As you may know I have had some issues with my WiFi. Sonos app failing to find speakers or Spotify not showing Sonos speakers. This week I upgraded from WiFi 5 to 6 and hey presto, so far the issues are solved. Eh? 

Hi everyone,  I have been playing aroud with some fine adjustment of my bass setings on my sub and suddenly after increasing the bass settings from -1 to 4-5 , the sub said “BANG” and went quiet for ever. No LED indication or any signs of life. I then decided to open it up and find that my PCB is burned. I do not have that much expirience around fine electronics so I would kindly ask you for help. I took a closer look under the burned spot and all looks find, so I assume that issue is only with those components on the top layer. Did anyone had a similar issue?  

I was having problems with my Sonos one connecting to the internet so was advised by the support to do a factory reset. Now I am unable to connect the product to my network. The wizard comes up and it is able to find my project, it say it is getting my Sonos One ready but then errors. Sometimes it says will send a chime sound but this doesn’t happen and it errors out. I have another Sonos one on my system which is connected fine but I can’t see in the app. I have never been able to have both working with Alexa capabilities at the same time, but I would take what I had because at the moment this one is flashing green at me and is useless!!Does anyone have any advice?thanks 

The S2 system is a disaster. My current list of problems are:Responsiveness to controls renders the system unusable. It takes 5-15 seconds between pressing play or pause before it takes effect, or adjusting the volume, or selecting a new song, and so on … that is if these requests succeed at all. Many such requests don’t. Searches don’t include content from my Music Library which I finally managed to “configure”. I can see on the Synology logs that the Sonos system is accessing it but I can’t browse the content. A pair of Play1’s that were working as a stereo pair before, on S1, can’t be paired together since the S2 system deems them incompatible. Apple TV is unable to control the volume in the room with a playbar, subwoofer and two Play1’s although this might not be a problem with SonosThis is my second attempt to make use of the S2 system since the S2 fiasco was launched on us earlier this year. It has wasted a considerable amount of my time without providing any positive results. I

I am trying to connect my home theater system…arc, two Sonos surround and a sub 4. They are grouped. I just connected tv and the direct tv genie. The remote doesn’t work for sound. 

On my echo speaker, I have alexa enabled with two accounts, each with it’s own spotify. I can use voice commands to play from the appropraite person’s spotify - for example, “play artist on xxx’s spotify”.  I can also ask it to switch accounts. I have my alexa voice controller activate on my Sonos One. However it won’t switch accounts, nor will it play from any spotify other than the one assocaited with the alexa account which was used  for the voice controller. Is there a way to replicae the funcionality of my echo speaker on my Sonos One? 

I have an LG 710 4k projector with earc and want to have a hdmi connection to my projectors earc output, I’ve tried a 25’ hirez hdmi from the projector to the arc but it is not recognized . Is it possible to connect a beam located at the back of the room with the projector to the supplied Sonos short cable to my projectors earc and pair the beam in the app to my arc located under my 106” screen ? Would the arc be recognized as the main soundbar and beam be seen as a surround even if it were to pair ?