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Nanoonan
Contributor I
Nov 23, 2024 11:40 AM UTC

When will the app work again?

When will the horrible app be fixed? Each and every time when i try to either play or stop playing, it's not working. I've gotten message that there's no music in my que while the music is playing loud from all speakers and I can't turn them off. Error message Something went wrong when I try to play. Some of the speakers are not possible to adjust the volume for when they are playing. The list could go on forever. I bought Sonos with the assumption that it's a premium brand, but was I fooled. 

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    6 replies

    UKMedia
    UKMedia
    Nov 23, 2024 1:10 PM UTC

    Can you explain your home network please?  The new App has changed the way it communicates to devices and some non supported networks that used to work are now displaying issues similar to yours.

    https://support.sonos.com/en-gb/article/sonos-system-requirements

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      NanoonanAuthor
      Contributor I
      Nov 23, 2024 7:16 PM UTC

      One device connected by wire. Mesh network with high speed. WPA2. Anything else? 

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      Stanley_4
      Stanley_4
      Grand Maestro
      Nov 23, 2024 8:29 PM UTC

      Trying to cook and type did not go well... Many edits

      With a wired device you are using Sonosnet for all compatible Sonos, not your Wi-Fi. You might unwire and see how you do on Wi-Fi instead of Sonosnet.

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      ambrown72
      Lyricist II
      Nov 23, 2024 9:11 PM UTC

      Sonos support is Absolute rubbish, I have tried LAN, Wi-Fi, Wi-Fi over mesh etc and the app is a POS when to buy a Sonos ray today for the TV and thought naaahhh.

       

      They ruined the app whatever they did, non responsive or if you tried to do something and it doesn’t respond then it might skip three songs or put the volume up higher depending on what you pressed on you phone or tablet.

      lets be go eat they haven’t fixed anything it’s gone from a great product to a POS.

       

       

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      Frankie G
      Contributor II
      Nov 26, 2024 9:38 AM UTC

      When will the horrible app be fixed? Each and every time when i try to either play or stop playing, it's not working. I've gotten message that there's no music in my que while the music is playing loud from all speakers and I can't turn them off. Error message Something went wrong when I try to play. Some of the speakers are not possible to adjust the volume for when they are playing. The list could go on forever. I bought Sonos with the assumption that it's a premium brand, but was I fooled. 

      Agree with everything you have said.  Sonos have taken their brand and trashed it.

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      jonasmanni
      Lyricist II
      Dec 10, 2024 11:09 PM UTC

      I’m having the same problems through the app. The weird thing is that i found their web app for pc this evening. guess what. my system work flawlessly when using that. can someone explain that? Here’s a link to the web app. Works on phones to if you change to desktop version in setting. But the ui is not very phone friendly. https://play.sonos.com/en-us/web-app

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