Fix & Optimize

My play base has no power. I’ve unplugged it and repligged in. I’ve used a power chord from a good playbase and that didn’t work. So it isn’t the power chord 

i’ve seen this on an old topic which is now closed. Playing wxrt on audacy on my sonos (original play1 speakers) and it will start up plating and just stops after 5 minutes or so.  sometimes it will play all day if i leave it on but lately im lucky if the station plays 10 minutes. sometimes it comes back on but usually not. if i have the app open, it just shows  that the music is stopped and i can hit the play button to resume. but again it my stop again a few minutes later. it’s not my wifi. if i play the same station and app on my receiver with bluos, it plays fine and doesn’t disconnect. 

SetupLocation: Spain ISP: Orange Fiber Device: Sonos Port (Ethernet to router, also tested on WiFi) Other services tested: Qobuz, Deezer (both work perfectly, including lossless/hi‑res) Apple Music: via Apple One subscription Port normally used into a Yamaha R‑N301 + Wharfedale Diamond 225 (and also tested into an AV receiver)Main issueWhen using Apple Music integrated in Sonos (not AirPlay), with Lossless enabled:At the start of each track, I get a short audio dropout / micro‑skip exactly when the “Lossless” badge appearsin the Sonos app. After this initial dropout, if I let the queue play without touching anything: The rest of the tracks play fine, without further dropouts. If I change something during playback (skip a track, modify the queue, etc.): The “Lossless” badge disappears and then reappears. Exactly at that moment, I get another micro‑dropout. So every time Sonos negotiates or re‑enables the Lossless stream from Apple Music, there is a short audio cut.Important observati

After the recent Sonos system update all voice enabled devices have failed to install or load Google Assistant.  Sonos support is blaming Google due to Gemini and Google is blaming Sonos for a very poor app link integration. Shockingly Amazon Alexa and Sonos Voice work fine but for users who have all of their home automation on Google Assistant/Google Home they are screwed again. Please resolve this issue!

Hi I leave in Greece  Both of services Alexa and Google home are not available What is going on?

I am currently playing my turntable through a phono into an Era 100 that I have on mute to stream around the house. I could do with freeing this up to use in another room. I keep looking at the ports and wondered if it’s worth the upgrade from an Era 100? should I just buy another 100 and use it on mute or buy a port ? Will I notice the £200 difference ? 

My sonos Sub Gen 3, stopped working when I got a new Wi-Fi set up at home, I have done everything possible, resetting it severally, connecting it and reconnecting it severally as well, I have moved my sonos product to different rooms in the app and created different room as well with no success. Right now the sub shows it’s connected, I can see from the app that my sub is connected but not playing, the sound isn’t coming out and it’s frustrating to me because I like the sounds of the sub when listening to music, it’s just my my Sonos Arc that is working properly.. Please I need  sonos support team to help me sort this out, my visitors are not impressed on New Year celebration because my sub wasn’t working. Please advice me on what to do next..Regards

Hi everyone. I connected two surround speakers to the Arc Ultra. In the Sonos app, one speaker was added as the left surround and the other as the right surround. However, it’s not possible to set up Trueplay — it says that the speaker cannot be found.At the same time, with the Beam Gen 2, the One speakers connect without any problems and work perfectly.

I have a home theater set up with an Arc, sub, and two 300 surround speakers. Even with voice enhancement on the vocal volume is drowned out by background music/noise.how can I adjust to increase vocal volume in relation to the background music

Nightmare; just spent 3 hours on various efforts to make my S1 app connect to my two long serving CONNECT units. Has been working for years without any problem, but they have now dispappeared from my S1 app. When I try to open the S1 app, it somehow connects to my parallel S2 system, and suggest I upgrade to S2. Have been on a chat with the UK chat and the dutch chat support, but the chat connection dropped 4 times while working through this. There may be a workaround with shutting down my whole S2 system, then resetting the app, disconnecting/reconnecting the CONNECTs, but really? Problem is compounded by the fact that you may reset it for one OS, but I have 4 (W11, W10, Android and Ipad). When the app works on one operating system, trying to connect with another breaks the Sonos-system again.The early adapters into the Sonos universe are not well served here. Is there anyone with a suggestion? 

My Era 100 makes beeps when not used - I believe it is when my bluetooth paired laptop is closed and in the house. Playback from the laptop via bluetooth is fine, but when not used the loudspeaker will make those beeps regularly, even it is muted. I don’t understand the point of this feature and you should simply remove it. I complained a few years ago, you promised to put it on your updates list, but nothing happened.

As reported here:apple music recently played not showing on apple music app after using sonos Apple Music updates to Recently Played in the Sonos App remains an unreliable mess.  Has there been any progress on this matter? 

Hi All, Does anyone know if you can play Radio 3 Unwind ‘Sleep’ episodes on Gen 1 Sonos? I want to play the sleep section from unwind but the live broadcasts don’t start until 11pm I really need them before that time. I have searched everywhere but can't find an answer. I have BBC Sounds on my Sonos app, but there doesn’t appear to be a ‘catch up’ option.

My Sonos ray when connected to my TVvia optical cable does not appear on the app. When out of cable it works in the app.help?

Hello, I own 7 Symfonisk speakers at my workplace.While streaming Sonos Radio I got no problems, with flawless audio streaming in all of them.But if I try to use any of the other (Amazon Music, TuneIn, and Qobuz tested) some of the speakers stop to play randomly and with no apparent reason. So, I can’t use any of my paid subscriptions.Any suggestion? 

Hello,I use to play music in my restaurant with Sonos Radio, but since yesterday the service give me an error everytime I select a Sonos Radio station.I’m not able as well to subscribe to the Sonos Radio HD service by the subscription page.

Tengo un par stereo de sonos play one, si compro un sonos era 100 podrían sonar juntos el par stereo play one y el sonos era 100 mediante Bluetooth? Moderator Edit: Google Translate -  I have a pair of Sonos Play One stereo speakers. If I buy a Sonos ERA 100, could the Play One stereo speakers and the Sonos ERA 100 play together via Bluetooth?

I thought I’d replace a Play:3 with an Era 300 as the app has behaved itself for a while and eventually added the alphabetic selection back to a local library… I should have known better. At all stages of the process it’s been a shambles. I had two 30% credits on my account from old gear and buying a single 300 used both… I then get a survey request asking me how I liked my 300 before it had even shipped, so I’m sure you can imagine the responses that got. The Era 300 arrived today and wow, how absolutely unfriendly can you make the simple task of replacing a speaker with a new one? There’s still no way to remove a speaker from your setup. The best suggestion is to factory reset it… so did that with the Play:3, but the Sonos app now reports the old speaker as missing… brilliant. Add the Era 300, the app detects it, but bombards you with popups saying hey I’ve found a speaker and then more popups to stop the popups… I just want to use the app to check stuff before I add the speaker. Do

I use sonos for playing old cds from music library.It now seems that it has duplicated albums and juggled the order of tracks around.Very frustrating as playing cds was the main reason to buy sonos.I can't face dealing with support again as it wastes loads of time. Any ideas how to rectify the duplicate album issue? ( they're OK on the laptop , so it's not the source material).  I have updated the app ( samsung A54) and the laptop plus tried to update the music library to no effect. This is subsequent to the phone app crashing a couple of days ago with message it's due to a bug.  Retry when developer resolves bug.  Also some songs have gone missing from sonos but are in the source directories  Has anyone any suggestions as to how resolve this?

Hello - I have an Arc Ultra in the basement with ceiling mounted rear speakers that are wired to an Amp one floor above. The ceiling speakers work great for music when not bonded to the Amp, and when I bond the Speakers/Amp to the Arc Ultra they will work as rear surrounds temporarily. Eventually they will disconnect and the Amp will lose connection to the Arc Ultra. I understand the problem is likely that the Arc Ultra is probably too far from the Amp; moving the Amp closer to the Arc Ultra is not possible due to wiring issues however.My question: is there any way to strengthen the connection between the Arc Ultra and the Amp without physically moving them closer together?Both the Amp and Arc Ultra are connected via WiFi. There is no hard-wiring in the system to the router. Thanks!

My right surround (Play S1) randomly plays birdsong. It usually happens in the morning when I do not have the TV on but occasionally happens while I'm watching TV and have the front sound playing through my beam. 

System has 15 devices and all running latest Sonos software.  Been a long time user (10+ years) and been through a lot of bumps over the years.  Right now running Mac OSX Tahoe 26.2 on a M4 Mac.  Both iPad and iPhones work flawlessly all the time, but the Mac about every 2-3 weeks cannot find my system.  I am so tired of the usual restart everything ( router, computer, speakers, amps, etc) that I want to trash the whole system.  If I'm sitting at my office and using only my computer I can rarely control the system.  Why the simplicity of the iOS and the lack of OSX reliability.   Haven’t changed a thing in the house, running fiber at 1GB same as always, with good coverage everywhere.  I refuse to run all over and disconnect and reconnect for 2-3 weeks of use, someone explain why one works and the other doesn’t.   All I hear is that must be a network issue, but if iPads running only on WiFi work why not the Mac?

Hello!Not sure if it's Mac OS related or Sonos app related but I can no longer find my system on my Mac mini. My iPhone works fine and my MacBook Pro also works fine discovering the system. I have deleted the app and reinstalled, made sure network and firewall access was enabled and still nothing. Anyone have similar issue with a fix? 

I have switched the remote to IR mode, but the play bar doesn’t recognise it. Any ideas?

I have started to notice that new playlists when created in Apple Music are not syncing or even appearing in the playlist option in my Sonos app. if Io delete an old playlist is is removed and disappears from the list on both app and desktop. but if I recreate it, it is not seen anywhere apart from inside Apple Music on the Mac or iPhone.I have removed everything app / service from both Mac & iPhone but it has made no difference, also I am getting duplicated playlist I have 4 copies of the “Favourites” I am using S2 system with iOS 26.2 and latest Sonos app and firmwareI have tried everything I can think ofAnybody got any ideas?