Fix & Optimize

A strange thing is happening when using SONOS + Spotify on these tracks:https://open.spotify.com/track/4XQQUyCMJDEsb4CipdJP0B?si=tX-h8QXzTXOXG3ZcaNOo8ghttps://open.spotify.com/track/5qratn3c1P8D5XeEr6Wxad?si=YMsbwp_JTkSufH_oIRp-IAI can hear a very disturbing click on the very first note.This doesn’t happen when the tracks are played on SONOS off my library. It doesn’t happen when using Spotify on my iphone. It’s only when the two are combined.Can anyone else hear this and any ideas what’s happening?Thanks! 

If I connect a  Sonos connect to my JBL sound bar via Optical, and connected the sound bar to a TV with an HDMI cable, can I  play sound music through the Sonos app to the Connect (hooked up to the soundbar) as well as other Sonos speakers in the house? Can the sound bar still be used with TV without any issues? thanks in advance!

Bought a brand new Sonos Move from Sonos. (already have one) and upon setting it up it does not seem to charge. It has been on the charging ring for 6 hours and the red/amber charging light is just flashing. I tried putting it on my other Move charging ring but no different. Very frustrating… Any tips on how to resolve this? Thanks!

Hello ,Still trying to resolve set up with my New Beam.    Its an older Samsung Model TV.  HDMI ports don’t support ARC.    I had issues getting my older Playbar to work, but was able to finally get the optical port to work on the TV.     Now, I have moved the older TV downstairs and trying to hook up a BEAM with it (smaller space) and can’t get the optical adapter to work.    Makes me think the optical port on the TV was bad.   Any ideas how I can bypass this?  Could the Optical port on my Sumsung TV be a different size that the adapter sent by Sonos?    Airgetlam, hoping you might weigh in.     Thank you, Mark 

I don’t know if other users find this, but when I connect to a radio station via Tunein (e.g. BBC Radio 4), I get the current programme title shown (as I would get on the DAB station) in the app.  Connecting to the same station via Sonos radio, only shows the station name. Anyone else find this?  And is there perhaps a setting on Sonos Radio to change this behaviour? TIA. Wilf

When trying to use Youtube Music with Sonos One (regardless of the activation way - either iOS app or voice assistant) I am very frequently getting playback issues: it’s playing a song and then suddenly displays an error message saying “the music can’t be decoded correctly” or something similar and skips the song being played. That’s annoying, so I was forced to switch to Google Music, the last has no issues like that. Considering the same songs can be played with no issues on Youtube Music when listening on browser or on mobile devices via Youtube Music app ( headphones, not Sonos ) I am making a conclusion that the problem is on Sonos side.

Only just bought this TV. I’ve had an issue with the TV where it wouldn’t turn on so Sony have replaced  the motherboard but now I cannot get the eARC to connect to the Arc, before it went wrong all was fine. Currently connected via Optical so I know the cables work - error message the TV was showing is ‘TV speakers active due to Audio system communication failure’. Up to date firmware on everything. Unplugged everything and re-started correctly, I have a Beam which also has an issue connecting to the eARC so I am presuming it is the TV but seeing if anyone else has this comparability issue & any ideas?Many thanks in advance

I got the new LG 65CX tv and sonos arc sound bar last July I’m having issues sometimes of losing sound from my sonos arc when I change over the channels on my sky Q box or even when I watch Netflix or the RTÉ player, the sound will eventually come back after 30 seconds or even longer sometimes, I have got on to LG but they are giving me the run around for the last 3 months asking me the same questions and that they are looking into it.

Hello, I have lagging problem with my sound Sonos system. Since I installed TIDAL PREMIUM (HIFI LOSELESS HIGH QUALITY AUDIO FLAC) I listen to quality music and since then my sound has not stopped lagging. I also lose random speakers and it comes back after a few seconds especially when I skip or move the music forward or back. I communicated with 2 sonos technical specialist and this is what we did:-Android update, -Sonos S2 update,-Reset router,-Reset all speakers,-Use direct ethernet cable to speaker,-Uninstall apps,-Play FLAC files alone on my phone (NO TIDAL),-Disable compressed mode. → All this do not solve the problem at all!! Take note that I have 3th generation sonos speakers. I also have newest genration wifi with 8 antenna mesh router with high speed 450Mbts (real test).I also have the GALAXY S20 cell phone well updated without battery safe mode… Both test with TIDAL and FLAC AUDIO FILES on my cell phone create lagging issue on my sonos system. The problem never occur if I us

I’ve had the same sound setup for three years now. One Playbase, one Sub(gen2) and two Ones(gen1) for surround. A few days ago I suddenly discovered that the surrounds and the sub no longer works with tv or music. They are connected to each other in the app (S1). But wont start playing anything. I’ve tried a lot of different scenarios from what I’ve read about in this forum and elsewhere. A few things i’ve tried:Reset the sub, and the two ones and add them again. But they still won’t work. Reset the whole setup with the Playbase, surrounds and sub to set ut up again, but it didn’t work. Reboot the router and all speakers and that didn’t solve the problem either.I can control them all in the app like for e.g. turn off status lights but I can’t control the sound at all. It’s like they’re all connected but just not sounding.Anyone who’s experienced the same issue?

Really frustrated with the system fora few months now.The whole system keeps disappearing! I’m having to switch off my WiFi and then back on again to try to find it. It’s happening more and more. Spoke to Sonos and sent a diagnostic but nothing turned up.It can be playing but when I go to add another song the whole system goes again!!Hate having problems with Sonos and this is the worst I’ve had.

I have a WD My Cloud. It works great. I deleted my itunes from it and added it again. Now all my Sonos Playlists say "can't connect to my cloud."

I have recently upgraded to a Synology NAS 920+ and transferred my music library, but it will not add and keeps suggesting it is an error 900. I have modified the registry as suggested, but it made no difference.I can see the music share from a computer using the credentials set up for the Sonos system but cannot set up the music library on either a PC or Apple device?Update after adding SMB 1 to the NAS I can see the share but get access denied, even though I used the username and password to get to the share?Any ideas?

Purchased a new 65” Sony Bravia A9G Master Series…….and I am trying to integrate it with:Comast Xfinity X1 Cable Box + Remote Sonos Playbase with Digital Optical Sound CableFirst off, it is a maddening dumpster fire of an effort to understand how to get the Playbase and the Sony TV audio volume to work together either with the Sony remote or the Comcast remote.The main issue is how to please my demanding wife  who is roasting me daily (475 degrees until crispy) who wants a single remote to control both audio and cable box that is fully synchronized. I don’t how I did it, but I got the Sony remote to control everything on the Comcast cable box EXCEPT for the Sonos Playbase volume. Numerous attempts to pair the Sony remote for Sony TV volume control to the Sonos Playbase failed; however, was able to pair the Comcast remote to the Sonos Playbase. In this scenario, demanding wife has to use two remotes. The volume up/down is with the Comcast remote does not seem to track properly, so you c

The podcasts I saved in My Radio Stations in TuneIn are no longer updating with the latest editions.  Does anybody else have this problem? Thanks

Since last update, play all button is not available anymore in artist radios and top tracks. I have to play music by music. This is using Tidal inside Sonos apps.  Anyone know how to get the button back? Tks. 

Hi allThe house we moved into has 3 sets of wall/in-ceiling speakers each powered by a separate b&o beolink passive, which are joined together via b&o masterlink. The previous owners took the b&o sound system that acted as the source with them. Does anyone know if it’s possible to hook the speakers up to a single Sonos port so that I can use them as part of my existing Sonos setup? Appreciate this is probably more of a question for the b&o tecchies but wanted to see if I had any joy here too...!Many thanksAsh

Just about ready to return this useless product. I’ve followed the set up instructions but no joy. Is this product just ****? Regretting this purchase. Maybe Bose?   *Moderator Note: Modified in accordance with the community guidelines.*

I see this was asked a year ago and closed. Re-asking, because indeed the Sony KDL-46V2500 will not connect to beam via hdmi/optical adapter. Any workarounds?

Spotify’s “Autoplay” function will play nonstop music when your music ends.  I’ve noticed that this function is disabled when playing through my Sonos speakers, however works fine when playing directly on my iPhone 11.  Everything is up to date on my end, the Sonos app, iphone etc.  Anyone else experience this and how did you resolve?

Several issues with my Sonos today, I’ve 2 Play:3 and a Playbar on the Sonos S2 app and tried to play some music - didn’t matter which service I used Amazon Music or YouTube Music both returned the same error that music couldn’t ne added to the queue when I tried to play, also had an intermittent 701 error.Tried to run the Sonos update got the 1101 error.Uninstalled the Sonos app on all devices and factory reset all Sonos devices - in order to start the set-up from scratch.Create a new Sonos network - same error on Amazon Music and when trying to update the system, can’t even add YouTube Music now.Can use it with the TV (including with the Play:3’s as surrounds) have had it play Sonos Radio (although that’s of no interest to me) - but am finding it really frustrating that it doesn’t seem to work with the main music providers at the minute.Anyone else having issues or encountered this problem?

I have 3 off Play 1 speakers and 2off Play 3 speakers, the Play 3 are linked as a pair, they are in the same room as my router.Why do the play 3 speakers drop out? very frustrating!!The play one’s, are all in different rooms and work perfectly.Trying to contact SONOS is a proper pain!ARE THEY INTERESTED? DO THEY CARE?

Hello, I bought a Sonos Beam 2 months ago. The setup via WiFi went perfectly. Unfortunately, since this week my Beam cannot be found on the Sonos app and I’m not able to reconnect it.I’ve tried different solutions:reboot routerreset beama wired setup and change to a wireless connection...Nothing worked. My sonos app cannot find the Beam anymore. I’ve run a diagnostic report and this is my number 1611453691. I also notice that the WIFI setup option is greyed out in the app. Please help.

At night I switch to use Bluetooth headphones but the Q90T always switches audio back to HDMI/eARC 

I have  a beam, sub and (2) one sl.  (delivered yesterday) after many hrs finally got everything running.  Today decided to move the one’s to different location in same room.  Have rebooted everything several times, deleted and reinstalled app several times. Have the beam, sub and left one sl registered but cannot register the right one sl now get message “not registered”.  Click the wrench icon goes to “confirm your product”.  Clicked “link to my account” and says “account update complete”.  Click “done” and goes back to One SL  (right) not registered.  Have gone thru the cycle several time with same results.  I’m beginning to think buying this was not a good move.