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beam wont connect to TCL Roku tv

  • November 22, 2020
  • 6 replies
  • 669 views

Just about ready to return this useless product. I’ve followed the set up instructions but no joy. Is this product just ****? Regretting this purchase. Maybe Bose? 

 

 

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6 replies

  • November 22, 2020

By all means try Bose instead. As you give no useful information nobody on here can help you.


Airgetlam
  • November 23, 2020

Pure speculation, but my money is on the Beam is not connected to a port on the TV that is labeled ARC...or CEC isn’t turned on. 


  • Author
  • Contributor I
  • November 23, 2020

It’s for sure in the ARC port


  • Contributor I
  • December 12, 2020

Same issue , I need some responsiveness from Sonos on this 


  • December 12, 2020

You need to give more information about what is happening if you want help. 


  • Contributor I
  • December 13, 2020

Sure John B. However, I discovered that after multiple efforts troubleshooting,  a Non-Sonos HDMI was plugged into the tv. Once I replaced it with the Sonos hdmi cord, the in-app setup took 10 seconds.