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Goredough
Contributor I
November 22, 2020

beam wont connect to TCL Roku tv

Just about ready to return this useless product. I’ve followed the set up instructions but no joy. Is this product just ****? Regretting this purchase. Maybe Bose? 

 

 

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    6 replies

    John B
    November 22, 2020

    By all means try Bose instead. As you give no useful information nobody on here can help you.

      Airgetlam
      Airgetlam
      November 23, 2020

      Pure speculation, but my money is on the Beam is not connected to a port on the TV that is labeled ARC...or CEC isn’t turned on. 

      Bruce
      GoredoughAuthor
      Contributor I
      November 23, 2020

      It’s for sure in the ARC port

      Kofstra
      Contributor I
      December 12, 2020

      Same issue , I need some responsiveness from Sonos on this 

      John B
      December 12, 2020

      You need to give more information about what is happening if you want help. 

        Kofstra
        Contributor I
        December 13, 2020

        Sure John B. However, I discovered that after multiple efforts troubleshooting,  a Non-Sonos HDMI was plugged into the tv. Once I replaced it with the Sonos hdmi cord, the in-app setup took 10 seconds. 

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