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KoenVH
Contributor I
Dec 12, 2020 4:39 PM UTC

Sonos Beam suddenly disconnected from WiFi

Hello,

 

I bought a Sonos Beam 2 months ago. The setup via WiFi went perfectly. Unfortunately, since this week my Beam cannot be found on the Sonos app and I’m not able to reconnect it.

I’ve tried different solutions:

reboot router

reset beam

a wired setup and change to a wireless connection

...

Nothing worked. My sonos app cannot find the Beam anymore.

 

I’ve run a diagnostic report and this is my number 1611453691.

 

I also notice that the WIFI setup option is greyed out in the app.

 

Please help.

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    3 replies

    UKMedia
    UKMedia
    Dec 12, 2020 5:04 PM UTC

    Hi

    Can you check out this article first.

    Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

     

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    Remember: Sometimes Red Wine helps :)
    KoenVHAuthor
    Contributor I
    Dec 12, 2020 5:26 PM UTC

    Thx UKMedia for the quick response.

     

    I’ve wired up my Beam to my router, assigned a dedicated IP to it, unwired it. No improvement.

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    UKMedia
    UKMedia
    Dec 12, 2020 5:28 PM UTC

    If you leave the Beam connected via an Ethernet connection and check for Updates, does that improve things?

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    Remember: Sometimes Red Wine helps :)
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