Fix & Optimize

Hello there.  we are thinking of buying a used Play 5 gen 1 - will this work with our current set up? S2 app, Beam Gen 1, with 2 x Play:1 Gen 1 as surrounds,  plus 2 x Play:1 in another room. Thanks.    

Hi.  First post, due to the frustration of dealing with the new app (yeah, join the back of the queue, I know).Recent issue: when searching for an artist, the app finds it from my Deezer account, but if I try to select Top Tracks, Discography, etc, I get the really helpful ‘Something went wrong’.Deezer is linked as a service. Any suggestions?

What is the difference between the Sub and Sub Gen3

I have a couple of devices I want to give my daughter for her new house - a Play:3 and Play:1. Is this sufficient for a system or do I need a controller such as a port?

How do I rename rooms I’m reading my system after getting a new router the speakers are appearing as unnamed room I am selecting to change to hallway but doesn’t seem to let me save. 

I have two Roam speakers and want to play the same music through both. This should be an easy process (click on the multi-room/system icon, select both speakers, click apply, and voila) but since a recent app update all I get is "can't connect, please try later" This happens whether I start with one speaker or the other. I've hard rebooted both speakers. Still no joy. Any ideas?

PLEASE HELP MEam i wrong or is something seriously wrong here? I can not access my music on sonos. I try to add my music library folder and get an error. im searching in the community and am thoroughly confused it seems that the feature is gone? theres a lot of talk about NAS which i dont understand and on simple google search leads me to more devices to buy in order listen to my music?It did work before and doesnt now I feel like im being ripped off or im missing something simple.I have music library that I can not add to the sonos platform. how do i do this.

Since the old Sonos app has been replaced with the new/current app, I only have access to Youtube Music‘s catalogue in Ireland despite being located in Switzerland. Why is it no longer possible to access local content??? I have been using Youtube Music with Sonos for lots of local/regional content which is not available in Irish catalogue. 

Whenever I try to group my roam room (which has only one speaker) to another room (I have two others: one with a play1 and one with two play5s and a sub), I get an error in the iOS app that it can’t connect. Grouping my other two rooms together works no problem.  I can play music on the roam alone so connection to wifi isn’t the issue.  I also haven’t been able to get through to Sonos support in a while so if anyone has suggestions for that too, let me know. 

Sonos allways workt perfectly on my deco mesh network.works percectly on my wifes iphone and every where elseworks perfectly on my spotify app on my iphoneBut ! Cant find anything on the sonos app cant connect or anything but just on my iphonejust bought an new iphone 15.Updated everything on my network and turned of the 5gzh networkinstalled the app new againshould i just wait for better times and hope it will work again soon 😂

Since  the big app updates of these past once, i have a problem with my Beam gen1 and my two one SL.I can’t see the 3 devices at the same time in my system on the app, and thus i can’t add the one SL as surround for the beam. If the three devices are plugged in, i can’t see the Beam in my app. If i unplug one of the SL , the beam comes back. I’ve updated everything to the lastest firmware. The app is up to date (july 3rd update). I have try starting from 0. factory reset the 3 devices, clear all the data in the app and start from scratch but each time i have the same result: as soon as i add the 3rd device to the system, regardless of the order, one of them disappear.After each update of the app i though this would be solved so i try again to set it all up but i always end up in the same place.Needless to say that until a couple month ago, it all worked perfecly fine. any idea what do do ? 

Good news - I've been unable to unbrick my system with the latest app update and a factory reset. Bad news - my main music source Apple Music is still completely broken. It's not possible to unlink and relink the service in the app. Any idea when this will be fixed? Or any other Apple Music users found a workaround?  Thanks! 

What a terrible ‘upgrade’. Sonos, not only is it an awful app upgrade, it doesn’t even know it’s awful… it just keeps me in a spin trying to reauthorize Apple Music.Guys, you have seriously dropped the ball. Just look at your comments.Whoever did the upgrade, whoever did the testing, Take them outside and lock the doors.I really expected better from Sonos.So, the question remains, I’ve upgraded, how on earth do i get Apple Music to play? Spoiler alert, I’ve tried reauthorising many times.

I have a stereo pair of Play:5 gen2 that I cannot add a minisub to it.  Is it supported?According to this link, it should be supported: https://support.sonos.com/en-au/article/sonos-products-that-support-sub-miniIt does not specify if in stereo pair mode is supported.The Sub mini pairs with 300, Five and One speakers with no problem.

Hello everyone , The problem I have a sub gen 3, and  the L Shape rubber feet have gone missing? Ive only moved it for cleaning purposes but just noticed only one of the rubber L shaped  feet is left on, Can anyone help me please? The sub comes with them of course built in I thought but obviously they are just rubber stickers and they have dropped off and I had no idea and I cant find them, only one remains? Is this normal?I assumed the sub would be one fixed part with fixed feet and not flimsy stuck on feet at this price point? What do you guys think? Should I make a template and use a normal furniture floor foam pad? Or can I buy them anywhere? A few of my searches revealed that other customers contacted Sonos by email and got sent the round pads free, but they sit on the side of the unit when laying horizontally. I only have the CEO address from the APP? Obviously that gets ignored! And the phone is a few hours wait or I can speak with a Bot? Does anyone know the contact email for r

Hi - I have a Sonos One A100 model s13. I am trying to find a second hand product to add to my system. Is the Sonos One SL the same product?  many thanks for any help. 

For 3 days now my sonos one (2. Gen) buttons (Volume Up/down, microphone) don't work any more. It's still connented to my network, so I can play Music via internet, but I cannot use any button. I also disconnected and reconnected it to the power-supply several times. After that the Sonos white light flashes a couple of times...but after that all ist black (no lights in the box).I had some network problems within the last days, but since yesterday the connection is fine. My other two Sonos one work fine, but the one in the kitchen has the problems mentioned above. Does anybody have a clue what I can do?

I just bought 2 Era 100’s and a new Samsung tv. I was able to connect the playbar and sub (Gen2) using the Xfinity15 remote but have not been able to include the Era 100’s for surround sound. Can you help?

Finally found a workaround for the 913 error and now my library won’t update. It just hangs. Indexing runs for about and hour, then stops and nothing - not a single track has synced with the library.

I’ve enjoyed years of great service with my Sonos  (ARC) system, last night someone changed a lot of settings on my Sony TV, now when I try to increase the volume from the sonos app i get this message:TV AudioSPDIF any clue how the fix this issue? thank you!

Hi, I've reset 2 play ones , the app can find them but when the speaker plays a chime it won't connect, says check your mic ? Tried on another phone to rule out mic issues System gone crazy after the new app was released 

I brought a sub. Thought I added to my system. Arc with 2 era 300. I update sub with upgrade and now my 3 systems on phone is gone. 

I changed my WiFi password and now I can’t connect my play:1 to WiFi anymore. The Sonos app can’t set the WiFi password because that is not supported for this model (what???) I can connect it by cable but that is not what I want.The Sonos s1 app can’t connect to it because it says the system is S2. It tells me to downgrade but that option is unavailable in the Sonos app.I’m stuck!

I’ve moved home and so internet. After lots of various factory resets and trying everything I can find on the internet, I have finally got my Sonos products (one and beam) to work and with Alexa. HOWEVER only when the One is plugged into the router with an Ethernet cable. As soon as I unplug it then it stops working. 

I have the GEN 1 Sub as part of a whole house of Sonos products. The Sub is intermittent when playing. I drops out during music playing.I’ve disconnected it and re connected it to the system but no change.Any thought s would be gratefully received.