Fix & Optimize

Hello,  I recently purchased the ARC and after some thought decided to purchase the GEN 3 Subwoofer from Bestbuy.  Was excited to try it out but after one hour it stopped working.  Could not keep it connected.  Did all the trouble shooting, followed all the directions but no connection.  Spent over an hour with SONOS tech support but never solved the issue and upon his recommendation, it was returned.Without the subwoofer I find the system a little underwhelming and am considering returning the ARC and looking at Samsung or Sony instead.  With the cost of this system I should not be having this problem.  Makes me wonder what will it be like when the warranty is expired.My question, particularly for those that have gone through similar issue, should I try again with another sub or should I just return while I can and try a different sound bar.  It has been very frustrating to spend that kind of money and then spend virtually hours trying to sort out. Your feedback would be appreciated. 

Sorry if this question has been ragged before, is anyone having better luck with adding google assistant to Sonos One (S2 app)? I can link Alexa fine, but trying to link google assistant is fruitless and it keeps going around in circles trying to connect.I heard it might be an iPhone issue? I don't have any android devices to try and connect it with. I was given hints that the S2 app would solve this problem, as Sonos was aware of the specific issue but it hasn't seemed to have changed anything at all..

Hi,I’ve recently bought a Linksys mesh system using an MX5300 node connected to my modem and two further nodes connected to the MX5300. I also have a Sonos Move and Play 3 and Play 5 (Gen 1).These all got along fine until I installed the mesh system. After spending all day trying to set up I now have the Move working through the Sonos 2 app although Alexa acknowledges but won’t play radio stations. At various times the Play 3 and 5 have been recognised but now aren’t.I realise this is something to do with the various wifi networks/settings and not helped by the Play 5 being Gen 1 but seeing as they all worked together before I can’t see why I cannot get them to work now. The Sonos 1 app says to set up a separate system but whenever I reset it to try to use Sonos1 it just goes back to saying the app needs to be updated to Sonos 2.I also realise Sonos only works on 2.4Ghz. I can’t connect either 3 or 5 directly to the Mx5300. All help appreciated.

We got a new router, and have followed ALL instructions (connected by ethernet and got them working) but they refuse to setup wirelessly - My phone tries to connect to the temp SONOS wifi, but next step fails - they can’t be seen on it… and there are no clear instructions anywhere for what to do.  Before I sell them and never use Sonos again, would really appreciate some help, thanks in advance

When I ask Alexa to “Play my notifications” on every other Alexa-enabled device in my house, it almost never fails. However when I ask Alexa to do that on my Sonos soundbar, about 50% of the time she plays a song. Has anyone else noticed this?Alexa on the soundbar seems to be biased toward assuming you want to play music. Is this something that can be corrected?I know that Alexa “learns” in a macro sense. Does she learn in a micro sense--for example that I don’t want to play music while others might. 

Hi! After the 12.2.2 update, my arc is gone from my app. I can see my Sub, but not the arc. I cannot configure either of them, and I cannot get the arc to use the wired connection instead of the wireless. Can anyone help? Thanks!

I just received my sonos beam and for 3 days it worked perfectly fine today it no longer is playing the TV sound it only plays music from the sonos app. Why is it no longer connecting and what are my options on a return?

Can anyone recommend whether I should set up a NAS with Plex support?  I have a large collection of music and would like to stream it to my Sonos.  I currently use Youtube Music but the integration with Sonos is buggy.  For example, I was thinking of putting my collection on a Synology media server and run Plex to stream it to my Sonos nodes.Thoughts?

how can hear my laptop music on the sonos move loud speakers ? thanks

I have been having trouble with my Sonos Arc. I just received it in the last few weeks and the audio cutting out is driving me crazy. Sound Cutting in and out:The issue I have been having with my Sonos Arc is where the sound cuts out for about ¼ to 1/2 a second and comes right back. I can watching flawlessly for an hour and it not happen, and then it happens every 5 to 10 seconds.  Setup:TV: LG UN8500, pass through turned on, if I change this to PCM or auto, instead of cut outs, I hear a kind of staticky weird slight garble?SYSTEM: Sonos Arc paired with two rear Sonos Play One SL, for surround sound speakers, and Sonos sub gen 3STREAMING DEVICE: Nvidia Shield Pro (2019) My issue: I have been experiencing the sound cutting in and out on my Sonos Arc during playback. I am using 8k hdmi cables. I mainly watch with Plex, but also happening in Netflix.  I went ahead and submitted diagnostics a few minutes ago, 159989773, just in case it’s useful. 

Hi all. I’ve been reading these threads forever, thought I’d finally post my own questions :) I’ve gained a lot of insight from all of you contributing to the forums and I’d like to thank you. This particular question of mine has to do with static IP addresses.First of, I’m very novice at this and trying to better my system as I gain some knowledge from my readings. I’ve read several times that, if you create static IPs for your Sonos devices, it’s important to configure them outside of the DHCP range. Can someone please elaborate a bit on this? I’ve posted some screenshots below of what I’ve done. I was able to select all of my Sonos products from the client list and give them static IP assignments, but I don’t think they’re outside of my DHCP? One screenshot is of my assignment list, and the other is what I think my DHCP range is - is it 100-200? So would I want to assign the suffixes, or last three digits, at something under 100 or over 200? If so, why have an assignment list in the

Suddenly my Beam is very unstable and keeps disappearing from the app, and is not available through Spotify connect or Airplay when it happens. No changes has been done to the network.I have performed a factory reset. It did not help.I’ve seen other people having the same problem and just post the diagnostics ID here, so I’ll just do the same: 1041793801

I have recently moved house and setup my system the same as I had it before but now I have a delay and poor sound quality. I have a record player going into a preamp going into a play 5 through the line-in port.Now I have about a 1 second delay and after about 5 seconds of the record playing the sound quality drops and goes a strange bass distorted quality. When I play through the play 5 without the record player there is not a problem with the sound quality. The only other thing I done was update the play 5 when a setup the system in the new house. 

Hey SonosI have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.I play a lot of music and this is annoying me a lot. Can you plz provide a fix for this? I have already submitted the diagnostics. Here is the confirmation number: 1484343487.

Greetings all, I have recently moved to SonosNet via Boost which is running from my structured network panel. The Boost is hardwired but sitting close to the router and a few other hubs. Due to the cord lengths my ability to distance is limited. I have logged into my router and created static IP assignments for all of my Sonos products, so I should be good there. I have added two other boosts placed in what I think may be dead spots, but they’re showing up red too. I’m not a pro at this by any means, I’ve been reading the forums and doing what seems to make sense. My matrix throws up some red, but the only time I seem to have any drop out issues is when I try to play every device at once (“play everywhere”). Is the column left red the end of the world? Any advice on improvement? Thoughts on the health of my matrix from someone that knows what they’re talking about? Thanks in advance, looking forward to your thoughts / advice.  

I have a Beam and 2 Play1s. The beam is using the HDMI-ARC input for sound.The ‘About My System’ shows the beam audio in as dolby digital 5.1. The 2 plays are listed as living room RS and LS.There is no sound from the surrounds. Streaming music or PCM2.0 plays fine through all three speakers.I just updated the app from S1 to S2 while trying to fix the problemThanksThe diagnostic number is: 1286756907

Hi!My controller connects to the wifi repeater (live in a large house) and the ability to control the system disappears as the Sonos system is connected to the ”unrepeated” wifi.I have not experienced this problem before, but just recently.Does anyone know a solution to this?

New Sonos Arc continues to get stuck in set up with “Audio System not connected message” after repeated attempts with our Sony Bravia BR-65X900E (circa 2016/2017, Arc but no eArc).Have disconnected all cables, rebooted the Arc, deleted and reinstalled the Sonos 2 app, started from scratch 3 times now - so so frustrating.Do I need to go spend another $200 on the HD Fury Arcana thing that’s on backorder?TV was working fine with an older Samsung soundbar - the Arc was supposed to be an upgrade, not an installation hassle/nightmare.Thanks for any guidance. Do these things just not work with Sony tvs?

Hi all, first post so go easy.Got a strange one with my Beam connected to 2021 LG CX tv via HDMI arc , Setup goes fine and all works ok until the TV gets powered off at the wall socket then I loose the sound completely from the tv, The tv is still set to output sound via the HDMI arc and the Beam will play/stream from other sources fine but refuses point blank to play tv sound. The only way to get it back is to do a full factory reset from the TV and all good again until you turn off the tv at the wall again, if i leave the tv in standby it’ll stay connected. Thought maybe something weird with the tv so tested the Beam with my 2017 Samsung 8000 series tv and yet again exactly the same problem, all ok until tv powered off at the wall! When this happens the Sonos app sees there is a problem and offers to fix it but can’t so any ideas greatly appreciated. For the record I have it set up via the optical output of the tv for now and that stays connected fine.

Seems to be an ongoing  issue,I’ve contacted support,they initially told me there was nothing they could do,after I complained they rebooted all of my units which solved the problem for a day.,however constantly rebooting is not a valid solution 

Hi.Anybody else getting ‘unable to browse music’ when trying to access their Feed in Mixcloud? I’ve tried changing the password and re-authorising the service through the app but the issue is still there.Listen Later, New Uploads, and Your Mixcloud Queue also display the same message. Trending, and Music work fine so the account access must be fine.Any suggestions welcome.Thanks,Chris

Sonos has been disliking pocket casts lately. Episodes have been randomly stopping, and now it is refusing to play episodes because they are “not encoded correctly”. This happens to different random podcasts and random times. Sometimes it will play half the episode, then say the episode is not encoded  correctly.Ideas?

Hi,Since one year, I cannot calibrate my 2 speakers Sonos One with my iPhone. The Sonos app tells me that there is extraneous noise even though there is none in my house. I deactivated the bluetooth, unplugged the refrigerator ... Nothing works! Can anybody help me ? Thank you !

Hello,I am located in Austin, Texas, which had severe winter weather two weeks ago. During the winter weather, power was out at our office and somehow our wifi router reset. After AT&T came out to set up the internet once again, even though it has the same network name, you had to reconnect. At the time, the Sonos system (two One SL + Beam) were not showing in the app. To troubleshoot I have:Restarted the router Uninstalled and reinstalled the Sonos App Unplugged and plugged back in the One SL Tried factory resetStill, the speaker will not show up in the app (the “System”) section is grayed out. When I go to “select your product” to repair, it does not detect the speaker. Please help!Sarah

There are quite a lot of threads out there asking if it’s possible to export Sonos playlists. I would have liked to answer directly in the corresponding topics, but most of them are already archived. The answer is:YES, IT IS NOW!The story goes like this:I was looking for a tool to backup my Sonos playlists (just in case, it would drive me mad if I lost them), but couldn't find any. Therefore I decided to write one myself ;-)The result is called SonoSaver and can be found here in case you're interested: https://sonosaver.mrupp.ch/I released it as shareware, but you can choose yourself of what you think it’s worth. And there’s a free version to test things out, first.But after that, I went on creating v2.0 and added the possibility to export the playlists to the following file formats: CSV, M3U, M3U extended, PLS and WPL.This comes with lots of export options, like replacing the location of local files to a valid UNC path or adjusting links to Spotify to an URL like open.spotify.com.Hope