I have been having trouble with my Sonos Arc. I just received it in the last few weeks and the audio cutting out is driving me crazy.
Sound Cutting in and out:
The issue I have been having with my Sonos Arc is where the sound cuts out for about ¼ to 1/2 a second and comes right back. I can watching flawlessly for an hour and it not happen, and then it happens every 5 to 10 seconds.
Setup:
TV: LG UN8500, pass through turned on, if I change this to PCM or auto, instead of cut outs, I hear a kind of staticky weird slight garble?
SYSTEM: Sonos Arc paired with two rear Sonos Play One SL, for surround sound speakers, and Sonos sub gen 3
STREAMING DEVICE: Nvidia Shield Pro (2019)
My issue:
I have been experiencing the sound cutting in and out on my Sonos Arc during playback. I am using 8k hdmi cables. I mainly watch with Plex, but also happening in Netflix.
I went ahead and submitted diagnostics a few minutes ago, 159989773, just in case it’s useful.