Hi! After the 12.2.2 update, my arc is gone from my app. I can see my Sub, but not the arc. I cannot configure either of them, and I cannot get the arc to use the wired connection instead of the wireless. Can anyone help? Thanks!
Sonos Arc no longer showing in app
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+16Hello
Let us know how it goes and we're here to answer any further questions you have.
I lost my arc from App after switching off 2.4ghz on my broadband settings. I use virgin and there's 2 frequencies.. 2.4 and 5.0ghz. I was experiencing general connectivity issues so switched off the 2.4ghz (I did this from virgin media app and in my broadband advanced settings) then lost the arc (didn't know why!). Spent ages trying to fix (e.g find my product, switch off, reset etc etc)...but Sonos couldn't find it. I remembered my broadband change so switched it back on...hey presto, arc reappeared! Might not fix all similar issues but something else to consider...
+16Hi
I’m having the same issues. My ARC and my 2 AMPs are all gone from the app. It only sees my sub, the 2 SLs and the Move. Can someone assist?
Thank you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.