Avid Contributor I

pocket casts stopping and refusing to play

Forum|Forum|5 years ago
December 12, 2020
16 replies
429 views

Sonos has been disliking pocket casts lately. Episodes have been randomly stopping, and now it is refusing to play episodes because they are “not encoded correctly”. This happens to different random podcasts and random times. Sometimes it will play half the episode, then say the episode is not encoded correctly.

Ideas?

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W

WhitliskiAuthor

Avid Contributor I

And its always the same answers!

Ken_Griffiths

It just seems odd that the pocketcast service is working okay here in the UK. I’ve not seen the dropouts mentioned. In fact it’s still playing okay to a Sonos Move, as I type this post.

Ken_Griffiths

Ken, play a podcast on Pocketcasts, stop it in the middle of the podcast, put a different podcast on, stop it in the middle of the podcast, try to go back to the first podcast.

Sonos has already acknowledged a problem:

“we are aware of an issue affecting Pocketcasts playback, particularly when attempting to skip forward or back, or when resuming from pause.”

Why are people trying to prove the problem doesn’t exist?

I will try this, so bear with me whilst I do that - but just to say this, what you are now asking to be tested here, has no bearing at all on your original opening post.

Anyhow I will try this now and report back - but for general playback of podcasts, I have not yet seen an issue from the pocketcast service… but admittedly I’ve not been part-playing stopping/switching podcasts about, like you now describe.

I will post again in a short while.

Ken_Griffiths

Okay, here are the steps I have just taken:

I played the podcast called ‘The Now Show’ dated 26 February from Friday Night Comedy from BBC Radio 4 to Sonos Move
I stopped the podcast after 5 minutes of playback. (Screenshot taken).
I then played the podcast called ‘Credit Ratings’ dated 13 February from Money Box BBC Radio 4 ...for 5 minutes. (Screenshot taken).
I then played the podcast ‘Donald Trump returns to political stage’ dated 28 February from the Global News Podcast. I also stopped/paused this after 5 minutes.
I was even able to resume this podcast and so played it for another two minutes.
I then returned and played the initial podcast above called ‘The Now Show’ dated 26 February from Friday Night Comedy from BBC Radio 4, just for a minute - it worked fine (it played from the place where I had paused it earlier (the 5 minute mark onwards). I stopped it at 7 minutes. (Screenshot taken).
I stopped this podcast for a minute and was able to resume it from where it paused too.

My Sonos Diagnostic Report: 1933211241

Ken_Griffiths

So the Pocket Casts service appears to be working as expected here - I have now also added a Sonos diagnostic report to my post above too, taken after undertaking the test as outlined. So if anyone wishes to check that, then the information is there to maybe assist.

M

Meatball

Contributor I

As mentioned in a separate thread (sorry for overlooking this one) I'm having the very same issues the poster described, only with Stitcher and Iheartradio. Errors are nearly identical, sudden stop, and either unable to restart or restarting but being unable to successfully advance to the point it cut off.

I should mention these errors came both before and after an upgrade from bridge to whatever the name of the thing is that replaced it, listening thru a soundbar so it's not like a reset or upgrade solved anything. Very disappointed w) this thing that used to work so elegantly is just wracked with curious errors lately

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