Skip to main content
Sreeram
Contributor I
March 5, 2021

Sonos ARC keeps disconnecting

Hey Sonos

I have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.

While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.

I play a lot of music and this is annoying me a lot. Can you plz provide a fix for this?

 

I have already submitted the diagnostics. Here is the confirmation number: 1484343487.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

GuitarSuperstar
Lead Maestro
March 5, 2021

Have you tried rebooting your router, restarting your phone, re-installing the Sonos app, or unplugging the Arc from power for about a minute?

"Receive with simplicity everything that happens to you." - Rashi
SreeramAuthor
Contributor I
March 5, 2021

I have tried rebooting the router and phone and unplugging the arc. haven’t try uninstalling the app though.

 I can give it a try but I don;t think it helps and my wife recently installed the app on her phone and she too has the same problem.

GuitarSuperstar
Lead Maestro
March 5, 2021

If possible, you can also try connecting the Arc to your router with an ethernet cable.

"Receive with simplicity everything that happens to you." - Rashi
Terms & ConditionsAccessibility statement