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Sonos ARC keeps disconnecting

  • March 5, 2021
  • 3 replies
  • 702 views
S

Hey Sonos

I have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.

While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.

I play a lot of music and this is annoying me a lot. Can you plz provide a fix for this?

 

I have already submitted the diagnostics. Here is the confirmation number: 1484343487.

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3 replies

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • March 5, 2021

Have you tried rebooting your router, restarting your phone, re-installing the Sonos app, or unplugging the Arc from power for about a minute?

"Receive with simplicity everything that happens to you." - Rashi
S
  • Sreeram
  • Author
  • Contributor I
  • 1 reply
  • March 5, 2021

I have tried rebooting the router and phone and unplugging the arc. haven’t try uninstalling the app though.

 I can give it a try but I don;t think it helps and my wife recently installed the app on her phone and she too has the same problem.

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • March 5, 2021

If possible, you can also try connecting the Arc to your router with an ethernet cable.

"Receive with simplicity everything that happens to you." - Rashi
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