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New Sonos Arc continues to get stuck in set up with “Audio System not connected message” after repeated attempts with our Sony Bravia BR-65X900E (circa 2016/2017, Arc but no eArc).

Have disconnected all cables, rebooted the Arc, deleted and reinstalled the Sonos 2 app, started from scratch 3 times now - so so frustrating.

Do I need to go spend another $200 on the HD Fury Arcana thing that’s on backorder?

TV was working fine with an older Samsung soundbar - the Arc was supposed to be an upgrade, not an installation hassle/nightmare.

Thanks for any guidance. Do these things just not work with Sony tvs?

Have you set up Bravia Sync (CEC) on your TV?


Did you order your Fury Arcana from the company and if so I suppose you paid the shipping fee but did you have to pay that import tax?