Fix & Optimize

Issue: I am playing music from Plex via the Sonos app (using both Android and Windows). During the daytime, this works fine most of the time with no issue whatsoever. However, pausing the queue at night and then resuming the queue in the morning causes the following problems.When music is resumed in the morning, it plays just two songs (three if they are short tracks), and then stops playback mid queue. Restarting the queue works, but it again only plays two songs before stopping. If the queue is deleted and new music selected, the new queue is affected by the same issue. Only after unplugging every speaker and restarting the system does the issue resolve.This does not (normally) happen when pausing the queue and resuming during the daytime, even if many hours have passed.Can anyone help me identify what might be a cause of this issue?I have 2 Play 5s as a stereo pair, 2 Play 1s as a stereo pair and a single Play 1. Desktop app is running on Windows 10 and various Android devices with

85” TV screen bottom is wall mounted 28” above floor. Top of TV is 71” above floor. In seats located ~16’ from TV & soundbar, our eyes and ears are ~38” above the floor. Per Sonos, top of new Arc Ultra must be mounted at least 4” below TV screen. If mounted below TV, the TOP of the Arc Ultra would be only 2’ (24”) above the floor. That would mean the center of the Utra’s forward firing speakers would ~16” or more below our ears. Ceiling height is 12’.Please provide advice with supporting logic/information that will help me decide whether I should mount the new Arc Ultra above or below my TV. 

My elderly parents-in-law have recently moved to an apartment and because the TV is across the room , they consistently have it at a very high level in order to hear dialogue. Is there a system where they could have external speakers placed beside their chairs, that would give them clear dialogue that could play  at a lower level?. The setup would have to be easy to use, something permanently connected and preferably controlled by the TV remote itself would be the best solution. Our home system of a Beam and two One speakers as surrounds, would be great for them , except that as surrounds, the speakers focus less on dialogue, which would mean they'd still be cranking up the front volume. Is there a way to adjust the rear speakers so that they are dialogue focused ? 

Gentlemen, Swallow your pride and restore the original version which worked well, before you ruin the reputation of the company you work for. Work again on the update and offer it to your customers when it has been fully tested, or resign!  Simples. Time to admit failure and leave it to others more competent. 

Will Sonos be developing the ability to pair two subs other than a home theatre set-up? I have two subs in my lounge room and want them to pair with my tow 5’s for general music listening. 

Hi, I just got 80.11.32 on Android and found a weird / buggy behavior. I was particularly excited about this item in the release notes:Improved performance when browsing content in Home and in Browse on AndroidWhat I found is the opposite. When I change from another app to Sonos it now refreshes everything and takes some time to load back. When I am on Now Playing if I switch to another app and come back to Sonos, then the screen is refreshed with a black Playback Activity screen, then it changes to Your System, showing all my speakers, and then it updates with my system name. I doesn't come back to Now Playing and I need to click on the speaker I was listening to.Frustrating, specially after today's Nick Millington update posted by @Marco.B 

I’ve had Sonos devices for years now. Generally, they have been pretty good, but since the S2 app was launched, it has been a truly awful experience. I see lots of complaints about the app, so it isn’t just me.Are we going to see improvements or is it time to sell my kit and find something better?

So what brand of speakers are people moving to now that sonos have become completely useless crap? JBL seems like quality, the speakers atleast sound much much better than anything sonos has to offer, i am personally thinking of something along those lines. Looking for reccomendations, and who better to ask than former sonos gear owners and user 😊

Is the ability to edit the queue, adding or deleting tracks coming back?

Helping my parents at their new house. They have Sonos Arc Soundbar with Architectural Speakers. The system when playing music from the Sonos app or phone play on all speakers (soundbar and architectural speakers). However, when watching TV, only the soundbar plays the TV audio. Have tried a bunch of things recommended on the internet with no luck. 

I had heard that with iOS 18 there would be some changes in Airplay which allows you to stream Dolby Atmos (spatial audio) music directly from the Apple Music app to third party speakers like the Sonos Arc.  Doesn’t seem to be the case right now even with yesterday’s release of 18.1.  Anyone heard anything?  I’d like to use the Music app with my Sonos system but don’t want to lose the Dolby Atmos.

Hello,Sorry if my message is a bit messy. I will try to be as clear as possible.My current configuration is simple: I bought my first Sonos product this summer with the Ace headphones and I’m about to receive a sonos Arc ultra. So I get a bit more invested in my configuration today and I realize that in the app, nothing is basically working as expected. I was used just to connect my headphone in bluetooth and play spotify with it.Question 1) What is the value of playing music through Sonos App with content services rather than directly in the music app ? Does it change anything?Issue 2) I wanted to add my services but I realize that since Day 1, the content services is empty in my app. I read a lot of articles yesterday on resetting account, headphones, switching to PC/Mac app, changing my adress. I did try everything but still empty so far. I also created a new sonos account to have my headphone recognized in my devices list but it does not change anything either.Question 3) What is a

Bonjour,J’ai la chance d’avoir un appartement et une maison et je vais de l’un à l’autre.Les 2 lieux sont équipés de Sonos.Quand j’arrive à la maison ou à l’appartement, lorsque je veux me connecter à mon système Sonos, j’ai un message qui me dit “Votre système n’a pas été détecté sur le réseau Livebox-8E88” et, en dessous, un message qui me dit “Système Sonos détecté sur le réseau Livebox-8E88” (le nom du réseau change selon le lieu).Il me faut alors toucher le message du bas pour me connecter.Bref un message complètement incohérent que je n’avais pas avant.Comment régler ce problème ?Un grand merci pour votre aide.Fabrice Moderator Note - Translation by Google:Good morning,I am lucky to have an apartment and a house and I go from one to the other.Both places are equipped with Sonos.When I arrive at the house or apartment, when I want to connect to my Sonos system, I get a message that says “Your system has not been detected on the Livebox-8E88 network” and, in below, a message that t

what do i need to join my move and roam speakers. I recently sold my hose and left the full system. 

BuongiornoSono David B. ed ho finito poco tempo fa di comporre la saletta musica, film e giochi nella quale utilizzo con piena soddisfazione componenti Sonos ossia: un Arc, un Sub 3 gen e due era 300.La domanda che vi pongo è la seguente:come faccio a collegare la mia tastiera musicale Yamaha psr sx 600 al sistema Sonos?Ho già comperato l’adattatore Line in per Sonos era 300 e ho collegato un cavo jek 2 in uno (2cavi da 6,3 mm collegati all’ uscita aux della tastiera  che vanno a finire in un jek da 3 mm) collegato all’adattatore Sonos che ho collegato ad un era 300.Ma non si sente niente.Mi potete aiutare a risolvere il problema?Vi ringrazio e vi auguro una splendida giornataDavid 

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

Hi,I have a Sonos amp connected to my TV via an Hdmi arc cable. When watching tv, the sonos amps always turn on and use the external speakers. Even if I change the audio output on my tv to tv speakers, it switch to external speakers after 2/3 seconds.It is due to the fact that Sonos amp cannot be turn off.  Is there a way to not use the external speakers when watching tv ?  

Hi,I need to install the S1 OS back on the connect:amp because it doesn't work on the S2. How do I get it done? I Couldn't find the functions were looking for in the S1 IOS app? Sonos instructions do not match in IOS S1 app.

I am no longer able to play multiple songs from Apple Music. It only plays one song at a time. I have thousands of songs in my Apple Music library and they used to play at a random setting. Now I can only hear 1 song and it ends and I have to manually go into my phone to choose another song 

One of my favorite live stations frequently develops an annoying echo sound effect. Restarting doesn't fix it.  When it happens it's on all my speakers throughout the house - singles and stereo pairs. Is anyone else experiencing this?

I have been running Sonos from my Mac using the downloaded App. It’s no longer available in the App store which now states that “This app is available only on the App Store for iPhone and iPad” - anyone else experiencing this? Was this planned? Wondering if is coming back at any point :( 

Has anybody had their gen4 sub stop working one day, I have tried resetting it, removing it.  when I try to remove it, it’s says an update is available but comes up with error 30, error 1001 etc, tried connecting to Ethernet cable, nothing works?

I’m trying to update Controller on my Windows 11 machine, which normally is not an issue, but today I’m receiving the error "The Sonos controller installer failed to download".  I’ve tried rebooting but no difference. I have 90 GB free on the hard drive. Any suggestions? Thanks

I cannot connect my Sonos one to new Vodafone ultra hub.  I have compatibility mode enabled and have tried both networks and using a LAN cable.  Nothing works.  I have contacted Vodafone and they say they have set everything up correctly.  Can anyone help? 

I read about the Sonos Sub Gen 3 and now the Gen 4. But what I hear mainly is it’s performance with Home Theater Surround sound. What about music??  Does it sound good when listening to music? I’d like to know because I ordered a Gen 4.