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Moonshadow0923
Contributor I
October 25, 2024
Answered

Roam Speaker

My Roam stopped working.  I can’t even reset it by holding the power button.  I’m not quite ready to give up trying to get it to work, but I’ve tried everything!  Any suggestions?  It’s plugged in with a solid orange light.

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Moonshadow0923Answer
Contributor I
November 2, 2024

All I meant was if support couldn’t help me, I’d hesitate to buy another.  But I did contact support, they were unable to help me get it going since I had already tried everything they suggested.  However, the support team is fantastic because even though my warranty expired a couple of years ago, they are sending me a new Roam.  I just have to return the one I have, which is no problem because they also sent a prepaid label - all I have to do is take it to UPS.

It means a great deal to consumers to have a product that has excellent customer service and Sonos definitely has that going for them.

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4 replies

Kristoffer Peterhänsel
Lyricist II
November 1, 2024

Seems to be a fairly common issue. Incidentally one I have also just realised my Roam seems to be suffering from. I think contacting support is the only real way forward.

    Moonshadow0923Author
    Contributor I
    November 1, 2024

    Thanks, I really like the Roam, but if I can’t get it going I hesitate to buy another one.

    Airgetlam
    Airgetlam
    November 1, 2024

    Not sure I understand. Nothing in @Kristoffer Peterhänsel ‘s response suggested purchasing another. Merely contacting Sonos Support directly to discuss the issue, and potentially get a resolution. 

    Bruce
    Moonshadow0923AuthorAnswer
    Contributor I
    November 2, 2024

    All I meant was if support couldn’t help me, I’d hesitate to buy another.  But I did contact support, they were unable to help me get it going since I had already tried everything they suggested.  However, the support team is fantastic because even though my warranty expired a couple of years ago, they are sending me a new Roam.  I just have to return the one I have, which is no problem because they also sent a prepaid label - all I have to do is take it to UPS.

    It means a great deal to consumers to have a product that has excellent customer service and Sonos definitely has that going for them.

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