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Minhlong
Enthusiast I
October 21, 2024
Answered

app update 80.10.06 bug with surround distance

Before the last update, i used to set surround distance even if trueplay was on.

Now since thé last update , set the distance has no effect on surround distance with trueplay on

Very annoying, and i'm not the only one who complaints ( sée reddit community)

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    Ken_Griffiths
    Ken_GriffithsAnswer
    November 2, 2024

    Yes we have understood that's not a " désired" feature by sonos techs 

    But it is so useful that we want it back since trueplay is not accurate at all.

    An other solution would be to provide customers full manual settings ( distance, level, delay, full eq) for all speakers ( we're not all dumb...)

    Whilst my own hearing is apparently still okay I appreciate its not the case for everyone, plus my Wife and I sit in different places in our Home Theatre/Living Room and so Trueplay balance can never please both - we do compromise with the sweet-spot to get listening ‘reasonable’ for where we each sit. I’ve long campaigned for HT balance controls particularly for left/right audio level output. The current "TV Level" slider control is fine for front/rear balance. However as to whether Sonos ever go onto implement these things remains to be seen. I don’t think that there is all that much support/call for these features from users (sadly). I guess the same can be said too for having EQ presets for the various types of music and TV audio.

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    35 replies

    nathanieldurman
    Lyricist III
    October 21, 2024

    +1 also experiencing this problem. @STAFF @Keith - Sonos 

    nathanieldurman
    Lyricist III
    October 21, 2024

    This issue has arisen after updating to iOS version 80.09.09 and controller build 80.09.09-release+20241012.6b0d75a4d.

    Corry P
    Corry P
    Sonos Staff
    October 21, 2024

    Hi @Minhlong 

    Thanks for your post!

    The surround distance setting is supposed to be greyed-out when TruePlay Tuning is active - the bug was that previously, it was not.

    During the TruePlay Tuning Process, the speakers determine their distance automatically and more accurately.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    MinhlongAuthor
    Enthusiast I
    October 21, 2024

    Perhaps, but since months we had the chance to correct trueplay errors ( a good unwanted feature)

    And to be right, when trueplay greyed these settings, you just had to disable trueplay, go to surround distance, set the distance, then re- enable trueplay and the settings were saved

    Please let back this possibility🙏

      nathanieldurman
      Lyricist III
      October 21, 2024

      Hi @Minhlong 

      Thanks for your post!

      The surround distance setting is supposed to be greyed-out when TruePlay Tuning is active - the bug was that previously, it was not.

      During the TruePlay Tuning Process, the speakers determine their distance automatically and more accurately.

      I hope this helps.

      Why is it not greyed out in this latest update then?

      nathanieldurman
      Lyricist III
      October 21, 2024

      Trueplay sets both my surround speakers distance at more than 10m, which is insane. As OP mentioned, it was VERY helpful to be able to change this setting manually whilst keeping Trueplay tuning. @Corry P 

        Corry P
        Corry P
        Sonos Staff
        October 21, 2024

        Hi @nathanieldurman 

        Why is it not greyed out in this latest update then?

        Ah - my apologies. I thought @Minhlong was asking why it was now greyed-out. It should be.

        To be clear, while TruePlay Tuning is active, adjusting the Speaker Distance setting should have no effect whether it is greyed-out or not.

        I’ll see if I can get a ticket written up for the setting not being greyed-out when it should be.

        Trueplay sets both my surround speakers distance at more than 10m, which is insane.

        I don’t think what’s reported in the app will be the distance that TruePlay has set, but it would make more sense if it did not say anything about it at all.

        Thanks for reporting!

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        nathanieldurman
        Lyricist III
        October 21, 2024

        @Corry P please can you just restore the functionality that we had before 80.09.09? As mentioned, fine tuning the distance was incredibly helpful, for example, boosting one side of surrounds for hearing loss/seating position etc etc. With a traditional surround setup, this would be easily achieved with volume control on each speaker.

          MinhlongAuthor
          Enthusiast I
          October 21, 2024

          @Corry P please can you just restore the functionality that we had before 80.09.09? As mentioned, fine tuning the distance was incredibly helpful, for example, boosting one side of surrounds for hearing loss/seating position etc etc.

          Indeed👍

          Corry P
          Corry P
          Sonos Staff
          October 21, 2024

          Hi @nathanieldurman 

          That’s exactly what those settings are for. TruePlay will determine the setting automatically, however, and as mentioned, I very much doubt that those settings had any effect while TruePlay Tuning was active.

          If you are not happy with the results, disable TruePlay Tuning so that those settings can be adjusted manually.

          To have the setting active at the same time as TruePlay would be a feature request - I have tagged this thread as such, and it will be seen by the relevant teams for consideration. Thanks for the feedback!

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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