+1 also experiencing this problem. @STAFF @Keith - Sonos 

This issue has arisen after updating to iOS version 80.09.09 and controller build 80.09.09-release+20241012.6b0d75a4d.

Hi @Minhlong 

Thanks for your post!

The surround distance setting is supposed to be greyed-out when TruePlay Tuning is active - the bug was that previously, it was not.

During the TruePlay Tuning Process, the speakers determine their distance automatically and more accurately.

I hope this helps.

Perhaps, but since months we had the chance to correct trueplay errors ( a good unwanted feature)

And to be right, when trueplay greyed these settings, you just had to disable trueplay, go to surround distance, set the distance, then re- enable trueplay and the settings were saved

Please let back this possibility

Why is it not greyed out in this latest update then?

Trueplay sets both my surround speakers distance at more than 10m, which is insane. As OP mentioned, it was VERY helpful to be able to change this setting manually whilst keeping Trueplay tuning. @Corry P 

Hi @nathanieldurman 

Ah - my apologies. I thought @Minhlong was asking why it was now greyed-out. It should be.

To be clear, while TruePlay Tuning is active, adjusting the Speaker Distance setting should have no effect whether it is greyed-out or not.

I’ll see if I can get a ticket written up for the setting not being greyed-out when it should be.

I don’t think what’s reported in the app will be the distance that TruePlay has set, but it would make more sense if it did not say anything about it at all.

Thanks for reporting!

@Corry P please can you just restore the functionality that we had before 80.09.09? As mentioned, fine tuning the distance was incredibly helpful, for example, boosting one side of surrounds for hearing loss/seating position etc etc. With a traditional surround setup, this would be easily achieved with volume control on each speaker.

Indeed

Hi @nathanieldurman 

That’s exactly what those settings are for. TruePlay will determine the setting automatically, however, and as mentioned, I very much doubt that those settings had any effect while TruePlay Tuning was active.

If you are not happy with the results, disable TruePlay Tuning so that those settings can be adjusted manually.

To have the setting active at the same time as TruePlay would be a feature request - I have tagged this thread as such, and it will be seen by the relevant teams for consideration. Thanks for the feedback!

Forgive me Corry, but how does TP detect hearing loss?

Also, a ‘feature request’ would suggest that this is something new to the app, which as OP and I have stated, is not the case. The behaviour of these settings with TP enabled was changed with the app overhaul in the summer, and has seemingly been unintentionally changed/broken in the 80.09.09 update (no reference to it in the change log). The surround distance settings have never been greyed out or disabled while TP is enabled since the app overhaul.

There was a clear and stark difference in volume levels when cycling between the distance options with TP enabled, which suggests that this change was made intentionally. Being told to not use TP to get this functionality back is frankly not good enough and seems unintentional and confused on SONOS’ part. Add that to the fact that since the app debacle, and the CEO’s latest pledge to fix issues in a timely manner, we’d expect this change in the 80.09.09 update to be reverted to how it behaved in the last 80. release.

Hi @nathanieldurman 

The surround distance settings are supposed to be greyed-out when TruePlay is active. Period.

That it is not greyed-out is an issue, but it is a known issue that we aim to have fixed soon.

I rather suspect that the settings had no effect while TruePlay is enabled whether they were greyed-out or not. If they were active, perhaps the TruePlay profile was not being properly applied - I don’t know.

For the surround distance settings to have an effect while TruePlay is enabled, is - as far as I have ever known - not possible, and therefore constitutes a feature request, which this thread has been now turned into.

We have never claimed it would. Indeed - how would it?

That is what I acknowledged. It’s a bug, and it’s about to be fixed.

I’m sorry, but I have only your word (and that of @Minhlong) to go on - while I have no reason to disbelieve you, I also have no reason to believe you either, as this is not documented behaviour. At a guess, I would perhaps say that the TruePlay profile was not being properly applied, or that the app was overriding it - while I do understand that this is what you are asking for, if it was not intended in the first place, then the only way that I can handle your request in a meaningful manner is to class it as a feature request, which I have done.

That is pretty punitive response to a fairly simple request, SONOS still has a long way to go to earn back the trust of its customers. Can’t quite believe that you’d write that you don’t believe two customers on a public forum, and at the same time give a condescending response to a very real accessibility concern.

From my point of view, change distance surround settings didn't affect trueplay signature sound, and i've made a lot of tests 

I tought it was a déliberate choice from sonos techs to allow this

I know now it's considered like a bug

Hi @nathanieldurman 

Apologies - I think you are misunderstanding where I am coming from. 

You have expressed a wish to have a certain setting work in a certain way that was not, or should not have been, available before - I have tagged this thread so that it will be considered. That is all I can do.

I hope this helps clarify matters.

Hi @nathanieldurman & @Minhlong 

By the way, if TruePlay tuning is active and you want to make the surrounds louder, you’ll probably get better results by adjusting the TV Level setting within the room’s Surround Audio rooms settings page: Settings icon » iroom] » Surround Audio » TV Level. This setting is independent from TruePlay.

I hope this helps.

The purpose isn't to have a higher level, but to be at the exact center of the sound

To explain : my right surround speaker is at 60 ccm of my position in the sofa, and the left speaker is at 2m, but despite trueplay calibration( Many calibration, Many tries, with lot of différent iPhones) the sound IS not well centered.

The only solution: choose between a good sound with trueplay, or a well center sound

Exactly 

Hi @Minhlong 

Understood - the mention of hearing loss made me think it might be of use to at least one of you.

Trueplay has never been accurate with the surrounds for me. My surrounds are 3-4 ft away from the left and right side of my seating position. Trueplay always puts the surrounds at the More than 10ft option. I can confirm it’s the same volume even with Trueplay turned off and manually setting the speakers to the More than 10ft option.

Before we were able to turn off Trueplay, change the distance option and turn Trueplay back on and the setting would stick. Now that does not work. As soon as you turn Trueplay back on, the volume of the surrounds is right back to the more than 10ft option. It’s way too much.

I just went in to change the setting as well after a trueplay tuning and it was greyed out. My setup is in a corner with different distances between the two rears and the main listening location and Trueplay hasn’t been great at getting the levels right automatically. One is only about a couple feet away while the other is closer to 10 or 15. Having that option back would be incredibly helpful. 

I’m having the same issue. It’s grayed out when TP is on, and says “more than 10 ft” for both speakers even though neither are. As the person above said, turning off TP and manually putting them to “more than 10 ft” sounds exactly the same as the TP version. This means that TP is, indeed, using the more than 10 ft setting, even though it’s grayed out. When I turn off TP and manually switch the setting to under 10 feet, the surrounds are much less overwhelming. But in doing this, it defeats the purpose of TP, which is supposed to be providing the perfect sound profile based on seating. 

This is a bug beyond the grayed out speaker distance being meaningless and overridden by TP’s custom settings, as the Sonos CS rep suggested. It’s definitely using 10ft or more even though it’s grayed out. And this tuning is simply inaccurate.

@Corry P 

I was also wondering about this. I sit fairly close to my rears and with the old arc and one’s as surrounds I was able to reduce the distance in the app. It is greyed out now and stuck on more than 10ft.

Please address this Sonos.

Sonos held an AMA with Nick Millington yesterday. Unfortunately he was incredibly vague and dismissive about providing a solution to this issue. 
 

@SONOS - all we are asking for is to revert to the behaviour found prior to updating to 80.09.09.

Link to my question on the AMA - https://www.reddit.com/r/sonos/s/MVMsoeyvDF

@Corry P