Enthusiast I

Answered

app update 80.10.06 bug with surround distance

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Before the last update, i used to set surround distance even if trueplay was on.

Now since thé last update , set the distance has no effect on surround distance with trueplay on

Very annoying, and i'm not the only one who complaints ( sée reddit community)

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Ken_GriffithsAnswer

Yes we have understood that's not a " désired" feature by sonos techs

But it is so useful that we want it back since trueplay is not accurate at all.

An other solution would be to provide customers full manual settings ( distance, level, delay, full eq) for all speakers ( we're not all dumb...)

Whilst my own hearing is apparently still okay I appreciate its not the case for everyone, plus my Wife and I sit in different places in our Home Theatre/Living Room and so Trueplay balance can never please both - we do compromise with the sweet-spot to get listening ‘reasonable’ for where we each sit. I’ve long campaigned for HT balance controls particularly for left/right audio level output. The current "TV Level" slider control is fine for front/rear balance. However as to whether Sonos ever go onto implement these things remains to be seen. I don’t think that there is all that much support/call for these features from users (sadly). I guess the same can be said too for having EQ presets for the various types of music and TV audio.

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nathanieldurman

Lyricist III

Hi @nathanieldurman

That’s exactly what those settings are for. TruePlay will determine the setting automatically, however, and as mentioned, I very much doubt that those settings had any effect while TruePlay Tuning was active.

If you are not happy with the results, disable TruePlay Tuning so that those settings can be adjusted manually.

To have the setting active at the same time as TruePlay would be a feature request - I have tagged this thread as such, and it will be seen by the relevant teams for consideration. Thanks for the feedback!

Forgive me Corry, but how does TP detect hearing loss?

Also, a ‘feature request’ would suggest that this is something new to the app, which as OP and I have stated, is not the case. The behaviour of these settings with TP enabled was changed with the app overhaul in the summer, and has seemingly been unintentionally changed/broken in the 80.09.09 update (no reference to it in the change log). The surround distance settings have never been greyed out or disabled while TP is enabled since the app overhaul.

There was a clear and stark difference in volume levels when cycling between the distance options with TP enabled, which suggests that this change was made intentionally. Being told to not use TP to get this functionality back is frankly not good enough and seems unintentional and confused on SONOS’ part. Add that to the fact that since the app debacle, and the CEO’s latest pledge to fix issues in a timely manner, we’d expect this change in the 80.09.09 update to be reverted to how it behaved in the last 80. release.

Corry P

Sonos Staff

Hi @nathanieldurman

The surround distance settings are supposed to be greyed-out when TruePlay is active. Period.

That it is not greyed-out is an issue, but it is a known issue that we aim to have fixed soon.

I rather suspect that the settings had no effect while TruePlay is enabled whether they were greyed-out or not. If they were active, perhaps the TruePlay profile was not being properly applied - I don’t know.

For the surround distance settings to have an effect while TruePlay is enabled, is - as far as I have ever known - not possible, and therefore constitutes a feature request, which this thread has been now turned into.

Forgive me Corry, but how does TP detect hearing loss?

We have never claimed it would. Indeed - how would it?

Also, a ‘feature request’ would suggest that this is something new to the app, which as OP and I have stated, is not the case. The behaviour of these settings with TP enabled was changed with the app overhaul in the summer, and has seemingly been unintentionally changed/broken in the 80.09.09 update (no reference to it in the change log). The surround distance settings have never been greyed out or disabled while TP is enabled since the app overhaul.

That is what I acknowledged. It’s a bug, and it’s about to be fixed.

There was a clear and stark difference in volume levels when cycling between the distance options with TP enabled, which suggests that this change was made intentionally. Being told to not use TP to get this functionality back is frankly not good enough and seems unintentional and confused on SONOS’ part. Add that to the fact that since the app debacle, and the CEO’s latest pledge to fix issues in a timely manner, we’d expect this change in the 80.09.09 update to be reverted to how it behaved in the last 80. release.

I’m sorry, but I have only your word (and that of @Minhlong) to go on - while I have no reason to disbelieve you, I also have no reason to believe you either, as this is not documented behaviour. At a guess, I would perhaps say that the TruePlay profile was not being properly applied, or that the app was overriding it - while I do understand that this is what you are asking for, if it was not intended in the first place, then the only way that I can handle your request in a meaningful manner is to class it as a feature request, which I have done.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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nathanieldurman

Lyricist III

That is pretty punitive response to a fairly simple request, SONOS still has a long way to go to earn back the trust of its customers. Can’t quite believe that you’d write that you don’t believe two customers on a public forum, and at the same time give a condescending response to a very real accessibility concern.

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MinhlongAuthor

Enthusiast I

From my point of view, change distance surround settings didn't affect trueplay signature sound, and i've made a lot of tests

I tought it was a déliberate choice from sonos techs to allow this

I know now it's considered like a bug🤣

Corry P

Sonos Staff

Hi @nathanieldurman

Apologies - I think you are misunderstanding where I am coming from.

You have expressed a wish to have a certain setting work in a certain way that was not, or should not have been, available before - I have tagged this thread so that it will be considered. That is all I can do.

I hope this helps clarify matters.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @nathanieldurman & @Minhlong

By the way, if TruePlay tuning is active and you want to make the surrounds louder, you’ll probably get better results by adjusting the TV Level setting within the room’s Surround Audio rooms settings page: Settings icon » [room] » Surround Audio » TV Level. This setting is independent from TruePlay.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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MinhlongAuthor

Enthusiast I

The purpose isn't to have a higher level, but to be at the exact center of the sound

To explain : my right surround speaker is at 60 ccm of my position in the sofa, and the left speaker is at 2m, but despite trueplay calibration( Many calibration, Many tries, with lot of différent iPhones) the sound IS not well centered.

The only solution: choose between a good sound with trueplay, or a well center sound😢

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nathanieldurman

Lyricist III

The purpose isn't to have a higher level, but to be at the exact center of the sound

To explain : my right surround speaker is at 60 ccm of my position in the sofa, and the left speaker is at 2m, but despite trueplay calibration( Many calibration, Many tries, with lot of différent iPhones) the sound IS not well centered.

The only solution: choose between a good sound with trueplay, or a well center sound😢

Exactly

Corry P

Sonos Staff

Hi @Minhlong

Understood - the mention of hearing loss made me think it might be of use to at least one of you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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slongChez

Trending Lyricist I

Trueplay has never been accurate with the surrounds for me. My surrounds are 3-4 ft away from the left and right side of my seating position. Trueplay always puts the surrounds at the More than 10ft option. I can confirm it’s the same volume even with Trueplay turned off and manually setting the speakers to the More than 10ft option.

Before we were able to turn off Trueplay, change the distance option and turn Trueplay back on and the setting would stick. Now that does not work. As soon as you turn Trueplay back on, the volume of the surrounds is right back to the more than 10ft option. It’s way too much.

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