My Sonos speakers keeps cutting out the last 5-10 seconds every few tracks.All the speakers are on ethernet (not on wifi) Every few tracks it cuts out the last 5-10 seconds The tracks seem to keep playing silently and when it reaches the end it starts playing the next track as expected All the tracks are stored on my local NAS (not using streaming services) It has only been happening for me over the past few days I have these speakers: Play:1 (x4) & Play:One SL (x2) Running the controller app on my mac laptop (Version 16.4.2) Router has been rebooted recentlyI finally thought I was back to a usable system now that the compilations error has been fixed. But now this has snuck in. Is Sonos aware of this problem?Does anyone have a solution?

Enthusiast I

Question

Sonos keeps cutting out last 5-10 seconds every few tracks (local files, not on wifi)

Forum|Forum|1 year ago
October 24, 2024
16 replies
1531 views

My Sonos speakers keeps cutting out the last 5-10 seconds every few tracks.

All the speakers are on ethernet (not on wifi)
Every few tracks it cuts out the last 5-10 seconds
The tracks seem to keep playing silently and when it reaches the end it starts playing the next track as expected
All the tracks are stored on my local NAS (not using streaming services)
It has only been happening for me over the past few days
I have these speakers: Play:1 (x4) & Play:One SL (x2)
Running the controller app on my mac laptop (Version 16.4.2)
Router has been rebooted recently

I finally thought I was back to a usable system now that the compilations error has been fixed. But now this has snuck in.

Is Sonos aware of this problem?

Does anyone have a solution?

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Airgetlam

There are at least a couple of other threads about this issue, although I’m not experiencing. And yes, Sonos is looking in to it.

Bruce

A

astrobboyAuthor

Enthusiast I

Thanks @Airgetlam I saw a bunch of threads about streaming services but none about local files.

Fingers crossed it gets addressed soon.

Aowdam54

Lyricist III

Thank you @astrobboy for the excellent description of the problem.

Same problem for me playing tracks from my NAS.

Noticed it for the first time this morning.

Aowdam54

D

DrDoolittle

Contributor I

I noticed this today for the first time and I have had a fully wired Sonos system for over 10 years. When I play a song synched across two Sonos players, a Play 1 and a Play 3, the Play 3 stops playing the last 5-10 seconds but the Play 1 continues to play to the end of the song.

S

sneed

Contributor I

Yes, happening for the first time(s) only yesterday….

S

Sfarghe1

Contributor I

Adding on. Also using NAS and Port.

But my speakers (non Sonos products) are hard wired. Definitely App playback driven issue (not speaker connectivity problem)

kenbo2112

Contributor I

This started for me immediately following the last controller update on my PC, which was approximately 10/20/2024. Silly me, I thought an update would improve things, not make them worse.

Music source: local library on a NAS
Format: mp3s
System: All speakers are wireless, affects Play:1, Play:5, One, Sub, Playbar, Symfonisk Bookshelf, Roam.

Observations:

NOT a connectivity issue. Tracks that have the problem ALWAYS have the problem. Tracks that don’t have the problem, NEVER have the problem.

Sound always cuts out 11-12 seconds from end.

I haven’t encountered this with any MP3s encoded with a constant bit rate (CBR) regardless of the bit rate used.

I don’t see a pattern with VBR tracks based on bit rate.

I noticed a problem with a few tracks ending while there was still remaining time listed but that appears to be a corrupted mp3 header issue not a Sonos issue.

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Steve251

Chromatic Producer I

Started happening to me for the first time today

Just getting over the Sonos S2 debacle and now this

Drained

Stanley_4

Grand Maestro

Seeing several reports of this here I'd say let it happen, send a diagnostic and call support to have it looked at.

C

CasN

Trending Lyricist I

Can confirm this is happening wired & wireless since the last update. Really makes me wonder what the heck the dev team is releasing. Like above, the S2 mess almost behind us, now this.

It must be something with the OS update since it also happens if i play my music via other software (like plexmediaserver) on my Sonos speakers.

Error log is empty and sending a diagnostic report as suggested by Stanley_4 should only be done upon request. So suggest the latest update is reversed asap till the root cause has been found and fixed. ( but that will be a request to deaf man's ears i am afraid)

Definately is not the music files itself since those play fine, issue arises if Sonos is part of the equasion.

Funny part here is that i keep getting emails to upgrade/extend my speakerset where i really am considering to swap platform.😂

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