My Sonos speakers keeps cutting out the last 5-10 seconds every few tracks.All the speakers are on ethernet (not on wifi) Every few tracks it cuts out the last 5-10 seconds The tracks seem to keep playing silently and when it reaches the end it starts playing the next track as expected All the tracks are stored on my local NAS (not using streaming services) It has only been happening for me over the past few days I have these speakers: Play:1 (x4) & Play:One SL (x2) Running the controller app on my mac laptop (Version 16.4.2) Router has been rebooted recentlyI finally thought I was back to a usable system now that the compilations error has been fixed. But now this has snuck in. Is Sonos aware of this problem?Does anyone have a solution?

Enthusiast I

Question

Sonos keeps cutting out last 5-10 seconds every few tracks (local files, not on wifi)

Forum|Forum|1 year ago
October 24, 2024
16 replies
1535 views

My Sonos speakers keeps cutting out the last 5-10 seconds every few tracks.

All the speakers are on ethernet (not on wifi)
Every few tracks it cuts out the last 5-10 seconds
The tracks seem to keep playing silently and when it reaches the end it starts playing the next track as expected
All the tracks are stored on my local NAS (not using streaming services)
It has only been happening for me over the past few days
I have these speakers: Play:1 (x4) & Play:One SL (x2)
Running the controller app on my mac laptop (Version 16.4.2)
Router has been rebooted recently

I finally thought I was back to a usable system now that the compilations error has been fixed. But now this has snuck in.

Is Sonos aware of this problem?

Does anyone have a solution?

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MarkRocketman

Lyricist III

Yes this has startded over the last couple of weeks for me too. The same file from the same NAS over the same network save for the last segment PC Itunes vs Sonos Play 3 Plays fine on my PC via Itunes. Had no problem for ages on the Sonos.

kenbo2112

Contributor I

This started for me immediately following the last controller update on my PC, which was approximately 10/20/2024. Silly me, I thought an update would improve things, not make them worse.

Music source: local library on a NAS
Format: mp3s
System: All speakers are wireless, affects Play:1, Play:5, One, Sub, Playbar, Symfonisk Bookshelf, Roam.

Observations:

NOT a connectivity issue. Tracks that have the problem ALWAYS have the problem. Tracks that don’t have the problem, NEVER have the problem.

Sound always cuts out 11-12 seconds from end.

I haven’t encountered this with any MP3s encoded with a constant bit rate (CBR) regardless of the bit rate used.

I don’t see a pattern with VBR tracks based on bit rate.

I noticed a problem with a few tracks ending while there was still remaining time listed but that appears to be a corrupted mp3 header issue not a Sonos issue.

FYI regarding my previous post, I opened a ticket today. My problem was solved by doing a full reboot of my routers (I have a mesh network) and Sonos system.

It doesn’t make any sense to me that it solved the problem given the behavior, but I can’t argue with the results.

Some additional observations of the problem: All speakers exhibited the problem when playing individually. When I grouped all speakers together, only the original speaker in the group cut out.

So my actions:

Unplug all Sonos speakers
Boot router and satellites
While the router is coming back, plug all the speakers back in.

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Brett_11

Contributor I

I’m experiencing the exact same issue as described. No problems streaming from Spotify or Tidal. But when playing songs from my music library, it will often go silent during the last 5 seconds of a song. Then start up again at the beginning of the next. My music library is on a dedicated Windows PC server. I’ve had it for years with no issues. Just started a few days ago.

Airgetlam

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

Bruce

C

CasN

Trending Lyricist I

it has been fixed in the last update but this does demonstrate that Sonos is still not properly testing updates…...

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MarkRocketman

Lyricist III

I reported this problem a couple of days ago. Yesterday I pulled my mesh network down having unplugged my Sonos speakers. Re connected my network and replunged Sonos Speakers ….. and now tracks playing to the end of each track. A lot of work …. but the issue is sorted for now it is sorted for now.

My problem was clipped tracks and when trying to play Sonos Favourites Play list getting an error 804 with the suggestion I make my Router PnP (no chance never was)

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