Fix & Optimize

I am writing to express my extreme frustration and disappointment with the latest update of your app. This situation has brought me to the brink of packing up all my Sonos speakers and putting them in storage. Since the update, my experience has been nothing short of a disaster:1. Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.2. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.3. Playback Failures: None of the speakers will play music after attempting to manage them through the app.4. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.5. Google Assistant Issues: The Google Assistant voice feature has been unable to connect and function properly for months. The support wait

I have been using sonos and apple tv and never heard any sound when turning apple tv off but recently when i turn it off sonos arc plays very loud chime like turnoff sound. I have looked both Sonos and apple tv setting but could not find anything that might help turn it off. Need help. Plz

Have read a lot of info on here over past months re; this utter disaster of a roll out...must say, what a complete *-show from Sonos. I am still able to use (& enjoy) my Sonos speakers for now, as I haven’t yet upgraded the android app to the new version, but expect at some point I’ll need to. Currently using an old WD MyCloud (NAS) which uses SMB v1, and according to WD, it’s doesn’t support SMB v2/v3.So, in short, my question is this:Once/if this new version of the app ever gets fixed, and what may be referred to as ‘normal Sonos functionality’ returns, is it the case that I will need to go out and spend more money to replace my current NAS with a new one which supports SMB 2/3, in order to play my music from my music-library on my Sonos speakers?Thanks for reading. 👍*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Bonjour, j’ai un play5 première version qui fonctionne avec l’application Sonos 1. Depuis hier je ne vois plus mon service de musique Apple et je ne suis pas capable de l’ajouter non plus. Quelqu’un peut m’aider? Un gros merci à l’avance. Moderator Note - Translation by Google:Hello, I have a play5 first version which works with the Sonos 1 application. Since yesterday I no longer see my Apple music service and I am not able to add it either. Someone can help me? Many thanks in advance.

My favourite stations will not play. In particular stations from other countries. No error message or anything suggesting of an issue come up. I can listen to some stations but only local ones, within the same country. Is there a geographical limit? 

I have three speakers in my system (roam is not on). They all show up to select. If I start music on one of them and then try and add the second, it keeps saying unable to connect. See screenshots. It is playing on the Sonos Move. When I check TV Room and apply, I get the unable to connect at the top of the next picture.   I can play different music on each speaker.  I’ve unplugged/powered down the speakers and reset my router and still nothing.  

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

Would love for the Arc to be able to connect to two Ace headphones. This seams like it could easily be a software update. 

5 rooms full of reviously working sonos gear.Music is playing, neither sonos or spotify can see or control the audio flow.  Volume controls snap back, room joins fail, starting new music fails.Un-installed and reinstalled sonos on Android.  Rebooted.  Spotify can't connect to speakers, nor affect audio levels.  Once I was able, with one room disconnected, to start another song, but nothing snapped back to normal.  Worked fine yesterday.  Nothing on wifi / LAN changed.Events suspected to cause issue: samsung TV switched audio from sonos bar (mute, which caused all music to stop) to BT headphones. Umpaused sonos, music continued.  Timeline resumes above. Additionally, changing between 2 wifi systems at two locations, with same ssid and pw, confuses the app, takes 5 seconds to figure out where it is, and let me see the devices. 

So I’ve been digging around and have not found a place to contact support directly so is this the place?  I had an arc with the one SL’s setup as surround sounds.  I replaced the One SL with Era 300’s.   I factory reset the One SL’s and set them up for both to be in Office.   I click add stereo pair and it runs the setup and then says there is a problem.    The Wi-Fi is a deco BE 95 mesh in access point mode,  I’ve tried turning off the 5Ghz off and only using 2.4 and vice versa, tried connecting both One SL’s to ethernet same problem.   So after hours of frustration I decide Lets just setup the era 300’s as the surround speakers so at least I can have that.  I setup the speakers add them to main bedroom.   Well on the sonos app there is now main bedroom, main bedroom 2, and main bedroom 3.  Odd but I go to the Main Bedroom the arc and sub are there i click Add surround speakers and it comes back saying I NEEED 2 compatible speakers.    Why is this such a painful setup?  this should be

Anyone else have a TON of trouble with this junk. Took it on vacation, keeps dropping off of Bluetooth and WiFi impossible. Absolutely terrible. 

Hi Sonos Community,I am facing a persistent issue with my Sonos Amp and could really use your help.Device Details:Model: Sonos Amp Connection Method: Initially connected via EthernetIssue Description:I recently changed my network provider and am trying to connect my Sonos Amp to the home Wi-Fi network. Despite following all the recommended steps, I am unable to update the network settings via the Sonos app. Here’s a detailed breakdown of what I’ve tried so far: App and Device Status: The Sonos app is up-to-date. The Sonos Amp is connected to power and initially connected via Ethernet. Steps Taken: Connected the Amp to the router using an Ethernet cable. Accessed the Sonos app, went to Settings > System > Network, and attempted Wireless Setup. The the app fails to find the device, even though it can otherwise communicate with the Amp (can turn lights on and off).   Troubleshooting Attempts: Restarted the Sonos Amp, router, and mobile device multiple times. Performed a factor

Ace doesn’t audio swap with Arc that is connected to Apple TV 4K via airplay 2 (not HDMI). The Apple TV 4K is connected to a TV projector and not to a TV. When I attempt to Ace audio swap with my Arc the sound defaults to the TV projector audio. No sound gets swapped to the Ace. Is the audio swapping not working because the Arc is not connected to the Apple TV 4K with a HDMI?

For several months my Sonos app went off and kept telling me it could not connect or could not find any Sonos products on my system! But I have 1 tv boombar and 4 Sonos 1 speakers….they weren’t cheap! And now nothing works or connect to my music services or my wifi

  I am running Windows 10 and the music is all digital on both my C drive and the Cloud.  After the update, now Sonos can no longer see/read my Apple Music Library.  My whole system is now basically useless.  I can bluetooth to my Move but … really?  if that’s all i want to do I don’t need Sonos.This worked fine until the update.  No warnings.  Nothing.  Just no longer works.

One of my Sonos zonePlayer s5 is in recycle mode. How can I remove it from recycle mode?Your assistance is needed please.Thank you. Moderator Note - Removed serial number. 

I have a pair of sonance outdoor speakers connected to a Sonos amp.  I just added a second pair of the sonance speakers to the same amp.  When I play music, I only get sound from the new speakers I added.  I disconnected the new speakers and only have the original pair connected and they are no longer playing music.  Any ideas?

I have done a “trueplay” in my system and I notice in the sonos app that the screen about the sourround speakers gestion has changed. Before, I had for each speaker a bar to choose the level of sound and nothing about the distance between the speakers and my seating position….( it is suppose with the trueplay this question about the distance was solve(?)) abd now I have to put this distance and I can not choose the level of each speaker, only the tv level for both .My Sonos system has an ARC, two ERA 100 and a SUB.Thanks and sorry for my english level!!!!!!

Despite downgrading to the 16.1 app on my main Android phone so I have something that works, I am keeping the new app on another Android phone and Android tablet so that I can be aware of updates and hopefully, fixes. I have a large music library on a Synology NAS, with several thousand MP3s with embedded album art.From the start, the new app has sporadically not shown the music library in my sources. When it does, I can play music, but the album art will not display for the current song, or any songs in the queue view. Even when the music library is not shown in the new app, when I start music from the 16.1 or Windows app, it will show as being played in the new app, but will still not display the album art.I’ve spent a LOT of time curating my MP3s and embedding 600x600px album art into each, so this is a real deal breaker for me. Is anyone else seeing this in the new app, and is there anything that can be done? The album art displays properly as expected in the 16.1 and Windows apps.

Bonjour a tous, Je viens d’acquérir une Roam 2.Avez vous réussi a ajouter de la musique stockée sur le disque dur de la Freebox (delta ou ultra) ? Impossible d’ajouter une bibliothèque..  j'ai essayé avec l’adresse IP du serveur, le raccourci \\freebox_server et compagnie, mais rien ne semble fonctionner. Avez vous une idée où ça fait partie des bug de l'application gag de sonos ? Moderator Note - Translation by Google:Hello everyone, I just purchased a Roam 2.Have you managed to add music stored on the Freebox hard drive (delta or ultra)? Unable to add a library.. I tried with the IP address of the server, the shortcut \\freebox_server and so on, but nothing seems to work. Do you have any idea where this is part of the sonos gag application bug?

I went through the set up process of adding a new speaker (the first button in the app to add a speaker) the arc from Costco. It connects and then says at the end it may not appear in the system settings and to unplug and replying it in. That doesn’t work. I then clicked connect to existing system and it scans my WiFi connects to the system i set up but then says I need to do a software update (not iOS) to use the speaker.  it takes me to a screen with start update, brings the pop up log in page and I try to sign in. I do (even though I’m signed into the app already) and then it crashes I try again and immediately crashes without letting me type like the first time. Then says to sign in as the system owner but there is no log in now. I can only exit this loop by reinstalling the app or restarting my phone but then it just repeats itself over again.  I think this might be a new app issue as I’ve heard the new Sonos app update sucks from a UI perspective 

Dear alli‘ve received the new sonos ace headphonos. It sounds great. But to use the full potential, its needed to connect them to the app. thats where the problem starts. The headphone just don‘t connect to the app. No error, but „check bluetooth“ btw. bluetooth works fine. ios and sonos app are on newest version. Phone rebootet, app reseted, ace reseted… any hints or ideas? How to connect ace to the app, to perform firmware upgrades and to use all the features? At the moment Ace is just a very expensive bluetooth headphone   

Amp keeps going to 100% when turned on.Since the last app update, every other time I play music or an audio book or use the line in on my Sonos amp, it starts at 100% and scares the crap out of me and probably the neighbours.Also since the update the app disconnects from my amp constantly, even once it's connected it will just disconnect and I have to close the app and reopen to get it to connect again, sometimes the line in disappears too. Not sure if that's related.

Audio drops in and out (lowering volume then back where it was at) after an hour or so of playing device.  Drops increasingly closer as time pases. First maybe every 5 minutes then seconds into each other.Submitted a diagnostics for this issue.  I dont know if this issue could be heat related (34c where Im at) or equipment showing its age.  Have not had this issue until a couple of days ago. thanks.*Moderator Note: Diagnostic number removed*

Hi I have suffered for a decade with your software.  I have an almost 20 speaker investment and have wasted 100s of hours trying to get your product to work consistently as advertised.WHEN WILL YOU GET YOUR SOFTWARE STABLE!!!!!!