Hi Sonos Community,

I am facing a persistent issue with my Sonos Amp and could really use your help.

Device Details:

• Model: Sonos Amp
• Connection Method: Initially connected via Ethernet

Issue Description:

I recently changed my network provider and am trying to connect my Sonos Amp to the home Wi-Fi network. Despite following all the recommended steps, I am unable to update the network settings via the Sonos app. Here’s a detailed breakdown of what I’ve tried so far:

1. App and Device Status:

   • The Sonos app is up-to-date.
   • The Sonos Amp is connected to power and initially connected via Ethernet.

2. Steps Taken:

   • Connected the Amp to the router using an Ethernet cable.
   • Accessed the Sonos app, went to Settings > System > Network, and attempted Wireless Setup.
   • The the app fails to find the device, even though it can otherwise communicate with the Amp (can turn lights on and off).

1. Troubleshooting Attempts:

   • Restarted the Sonos Amp, router, and mobile device multiple times.
   • Performed a factory reset on the Sonos Amp.

Despite these efforts, the Sonos Amp still fails to connect to the Wi-Fi network and gives an error when attempting to update the network settings.