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ejival
Contributor I
August 3, 2024
Question

Sound Drops in and out from Play:5 (Gen 1)

Audio drops in and out (lowering volume then back where it was at) after an hour or so of playing device.  Drops increasingly closer as time pases. First maybe every 5 minutes then seconds into each other.

Submitted a diagnostics for this issue.  I dont know if this issue could be heat related (34c where Im at) or equipment showing its age.  Have not had this issue until a couple of days ago.

 

thanks.

*Moderator Note: Diagnostic number removed*

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1 reply

Airgetlam
Airgetlam
August 3, 2024

Now that you’ve submitted a diagnostic, you should call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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