Fix & Optimize

After the update earlier this year, I couldn't connect my 2 Play:1 speakers to my home theater system. Only the Playbar works. I tried resetting to factory default and setting up as new, nothing will work. Any suggestions? 

Seems the Sonos Favorites links on the home page of the app is greyed out and doesn’t actually play them if pressed.  ps, you can delete and add them again, same issue greyed out and not useable. 

I have three speakers  - two Sonos one SL and one with Alexa. Over the last weeks the app on my Android keeps failing to open. I've had to use  play Sonos  on my laptop to access my system. But it's not convenient dragging laptop round house! Any others facing this problem? 

I’m able to go through the process of setting an alarm, but when I save it and navigate away then return back to the alarms section to check it’s still there, it’s gone!  I’m on the latest software update.  Seems not everyone has this problem.  My partner is able to set alarms on their own separate system in their house, but I can’t on my system and they are identical set ups.   is there a fix / any word on why / when this willbe sorted?

How can I play my CDs through my play 1s from a intigrated amp CD player without WiFi or blue tooth 

Recently I am having severe problems with my wifi connection. I am unable to connect to my usual network, which happens to be the one that is used by Sonos. So Sonos won’t launch.Sonos tells me to change the network on my computer to the one that Sonos is tied to. I cannot do this because it is the network that won’t connect. What I need to do is the opposite...to change the wifi network that Sonos is using. How do I do this?Thanks.

I have researched and researched, but nothing matches my situation or I don’t understand enough. I just bought a Bluesound Node thinking it could do what I want, but it doesn’t apparently, so now I am wondering if the Sono Port will allow this.  I love my wired speakers, I have a Rega 3 turntable, I have a decent Marantz receiver with audio out. If I connect the audio out on my receiver to the Port, can I listen to my wired speakers AND also stream the vinyl to my soundbar/Move ...etc via wireless? The Node can not do this and I am still not sure if it could if I had a bluesound wireless speaker, the answers are all over the place. Can the Port “see” my other sonos devices and stream to them wirelessly whatever is playing on my receiver?Thank you!!  

Can anyone help me set up sound in my library. Goal set up is sonos 5 as center and then amp to power third party speakers as left and right. The sonos 5 and amp were purchased at the same time in 2019.Especially on the new app, I am having trouble arranging these things. Somehow they keep ending up as separate rooms. Should I return both to factory reset and start from scratch. I previously had these products in different rooms but never tried to link the amp (and third party speakers) with any other sonos product. Thanks for any help

I downloaded the Sound Phone app for $3.99 from the Apple App Store for iPhone.  $3.99 is small ransom to pay after Sonos has held my equipment and music hostage since their disaster release from early May 2024.  IT WORKS!  Sound Phone instantly recognized my Sonos Amps, speakers, and all of my music sources.  The volume latency issues are resolved.  The app is stable.  Imagine, consistent streaming!  I can’t guarantee it will work for you, but the developer of Sound Phone is a hero to me!

Im new to Sonos. I have Sonos Arc, and Gen 3 sub connected to Sony OLED, via APPLE TV.  They are working wonderfully.  I am tempted to add 2 Era 300s as surrounds.  But I also listen to music often.  I don’t know if software has been updated, or the app has changed or made a process easier so I’m asking again in August 2024. If I add the Era 300s as surround speakers and I stream music, through apple music.  Will the rear surrounds play stereo music automatically?  Or do I need to go into the app and change settings around?   And if I do need to change settings.  What should I do to make the ARC sound bar/Gen3 sub and rear Era300s play together in stereo to really fill the room? Sorry for a possible repetitive question.  Id like to understand a little more before spending a good amount on rear surround speakers.  Thank you

Is the SONOS BEAM Gen2 compatible with SUB Gen1?

I have had my Sonos system for many years. Runs on a wireless/meshed network. NO issues until now.Since updating to the new App the system plays for a while (varying amount of time) and stops. When it stops all grouped speakers are lost from the group. The problem happens every time.The App shows ‘no music’ tied to any speaker. To start the system again I select a service and start it. Only 1 speaker plays. All other speakers must be added to create a group.The amount of time the system plays varies. Shortest is 10 mins. Longest is 5 hours.Sonos support admitted there are App problems and remotely rebooted all speakers saying the ‘error’ should clear. It worked for about 4 hours and died.Is this a common problem due to the new App. Is there a solution now or must I wait for future App updates

My Roam sometimes loses WiFi connectivity in one but not both speakers. Turning the silent speaker off and then back on fixes problem. Will Roam 2 behave similarly or does it have a different WiFi stability?

I have a stereo speaker set made up of 2 x ERA 100 and I find it randomly keeps going out of balance. The right speaker drops in volume to about half of the left speaker.When I subsequently change the speaker volume the balance goes back to the centre again, i.e. the right speaker increases to the same volume of the left.

Is it possible to use two remotes with a Ray, without having to reconfigure every time? I have an Apple TV and a TiVo. I can program both to control the volume on my Ray but I have to reconfigure using the Sonos app every time I switch devices. Is there anyway that it can remember both remotes? Or am I setting it up wrong? TiVo and ATV connected by HDMI to TV. TV connected with optical to Ray.

HiI have 2 x era100 both on ver 16.3.1. I am trying to set them up as a pair but i am just getting an error message to check my network connection.I have rebooted my router, i have reset and added both Era’s into the sonos app but i am still not having any joy.any pointers would be appreciated :)

I have a number of Sonos speakers all running S2 and on the whole they work great, but recently I've been experiencing a few annoying quirks. I should say I have a One connected to my router and then everything running from there.I used to have a One in my office and another in my extension. I moved the extension One into my office and set it up as a stereo pair, and now have an Era 1 in the extension.However, every now and again (maybe every month or so), the Office pair randomly renames itself to Extension. So I end up with 2 speakers both called Extension. So I can go in the app and rename the office one back again and it does work from there. I did try unpairing, then renaming the two Ones to be Office Left and Office Right, then recreating the stereo pair and calling it Office again. But even so it will just occasionally rename itself. The other day I started some music on it, then a minute or so later asked it to turn the volume down in the office and I got an angry clunk. Looked

How can I block others in the household from using the Arc whilst I’m not there 

Hi, updated to new version of app as of May 21, 2024, and I see the alarm function back but none of my alarms are actually going on at their right times. Anyone else have this issue?

SR P3 suddenly replaced by TriColor on Sonos (not google home). This has happend before. Second time I report it after it has failed again after some 6-8 month of working.There are other threads here (8 months old or so) with the same complaint.

Pouvez-vous m'indiquer comment créer ma playlist avec la nouvelle application. MERCI 

I turned on my Move2 speaker and it started playing. Love the tracks. BUT I can’t find the playlist or station source on the app. I can find each individual song as it’s playing, but not the source. You can see my problem. What if I want to return to this source someday?! If I don’t know what it is, I’ll never find it again. I’ve been really disappointed with this app. 

It seems like it's time to try to collect at much info as possible on not being able to add  Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue.  I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

I'am Italian but I live in Switzerland.My audible and prime music subscription are in italy for obvious reason.Despite my profile being correctly set in italy, the app still believes I am in Switzerland. When I try to log in to Amazon services,  it pops up the US log in page. Here I cannot switch to the Italian one.Italian support said that the profile country change should have sufficed. But clearly the app doesn't redirect me to the Italian log in.Such a mess.

Hi all, currently at our football club we have 7 Sonos speakers. we have been using them on wifi and group them together to play music or play sound from the TV but we found that the speakers drop in and out or when using the TV the sounds lags out or goes off and on.the wifi signal is great all around the club house (it’s not that big) and I have done speed tests near the speakers we are getting 150 download at the hub and around 100 near all the speakers. we thought if we hard wired all the speakers this would solve the issue, So 2 of us today have spent the day and ran ethernet cable to each speaker and bought and network switch. as soon as you plug the speakers into the switch it kills the internet, everything stops working, as soon as you unplug the switch the wifi kicks in and the internet works again.  we have tried plugging one speaker into the BT hub and this works once we try and plug 2/3 it then kills the internet, we have tried other devices by Ethernet and it’s fine so we