Contributor I

Question

The "I can't add my Ikea Symfonisk since the new app was released" thread

Forum|Forum|2 years ago
May 17, 2024
44 replies
7115 views

It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.

In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome.

For science I returned the first set and got another set. Same exact issue.

For science one more time, I returned those and tried it again, same exact issue.

I was able to successfully add a sub mini which is great, but pointless at this point.

This was attempted with both an ios and and an android device on the latest release for both platforms.

Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app. Try to add a new device and it will tell you you're not on the latest app, block the internet connection and try to add and you still can't add anything because the app can't check to make sure it's the latest version.

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A

Alexander_somethingunique

Lyricist I

Thought I’d add my two cents to this and tell you what SOLVED the issue for me: changing WiFi router settings.

Short story: IKEA Symfonisk could be “added” to my Sonos system (already had a Move) using the Mobile App, but not recognized (so no functionality). Tried updating the Sonos system using the PC app as suggested by others, didn’t fix it. Contacted local Sonos support (they were very friendly and helpful) - after trying all their tricks they suggested it could be an issue with my Wifi router.

So I called my internet and router provider, and turned our they had a list of recommended Wifi router settings to make Sonos work. They helped me ensure that the Wifi settings were as follows:

1. 2.4 GHz must be activated.

2. The SSID for 2.4GHz and 5GHz WiFi networks must be unique (ie. distinct IDs/names. If not previously enabled, it may be wise to keep the 2.4 Ghz name the same as the old name to make existing systems recognize it and label the 5Ghz channel as XXX_5G).

3. Client AP isolation should (likely) be OFF.

4. Use “b/g mode” for the 2.4 Ghz .

5. Use WPA2/AESK

6. WiFi channel should be in “LOCKED” mode.

7. Airtime fairness should be OFF

8. WPS should be OFF

9. Ipv6 setting STATEFUL. (as opposed to stateless)

10. Channel width: 20MHz.

(settings 2, 4, 6 and 10 were “incorrect” on my Wifi)

After changing setting and reconnecting to the Wifi (the 2.4 Ghz channel), initially the Symfonisk wasn’t recognized in the Mobile App. using the Sonos PC App now solved it: If I remember correctly, I unplugged and reconnected the IKEA Symfonisk, clicked the Reset Controller (Help menu) in the PC app, and then “connect to existing system”. The app asked me to update the system and I clicked OK. After that, it was possible to recognize the Symfonisk in the Mobile app (under System settings).

The Symfonisk and the Move speaker now work perfectly using the Mobile App (knock on wood)!

J

JazzSolus

Contributor I

Only issue I have at the moment is that I can’t add the Speaker to the WiFi. I can get it all working perfectly using an ethernet cable and it shows up on my network controller. I can start music from my mobile device when it’s connected to the WiFi fine and I can use all the services. The problem is I can’t get the speaker to complete the wireless setup. I’ve tried three different Android devices and they all see the Speaker when it’s cabled in but when I try to update the networks to add it to the WiFi it just says no device found even though I can go back a step and trigger music on it!!!

I know it’s not the WiFi as I used to be a WiFi system engineer and installer so all the settings are correct.

I will keep trying some other tricks and update if anything works but right now it seems there is definitely something wrong with the latest updates as this speaker has worked perfectly for about 2 years.

Bumper

Were they working wirelessly fine before the app update? What changed (besides the app)

J

JazzSolus

Contributor I

Still no joy.

Just factory reset my speaker again this morning after I found a network issue on my setup. Only minor but you never know. The cable for my NAS drive had a broken clip and wasn’t fully secured so it was causing my network to flap like crazy. Cable replaced, network now stable so why not start over?

In terms of the network the only thing I’ve changed recently is the controller and gateway (I use UniFi at home). I was running the network from a cloudkey gen 1 and a USG 3 and both are now legacy devices. I changed to a UniFi Express which does both jobs in one unit.

My IOT network is on a seperate VLAN and the WiFi for it is set to solely 2.4Ghz. The switch and both AP’s are the same as before.

I can connect the speaker to the switch on the IOT VLAN and it receives an IP Address from that network. I can go through the setup process in the Sonos App on my phone and it finds the speaker fine, although the tones to connect it don’t work the pin number does. It shows up in the app and works fine I can play music and use Alexa to trigger music on it. It also shows up on my controller fine and I can see it connected to the switch and the correct VLAN. When I try to add it to a wireless network it says “No products found”.

If I wanted to just have the speaker next to my switch it wouldn’t be a problem but it normally sits in the conservatory and there’s no cabling out there so wireless is the only option and without it connecting I can’t use it out there.

All my other IOT devices on that network both wired and wireless have connected fine with no problems.

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