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Contributor I
May 24, 2024
Question

Alarm function back but not working

  • May 24, 2024
  • 17 replies
  • 1402 views

Hi, updated to new version of app as of May 21, 2024, and I see the alarm function back but none of my alarms are actually going on at their right times. Anyone else have this issue?

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17 replies

Lyricist I
June 3, 2024

I’m having the same problem. First I was disgusted that alarms were just GONE - totally un-supported in the app. Then somehow I tripped over the fact that alarms were back as a feature, but of course none of my alarms from before the big update were there. OK, fine, I set a couple of new ones - cludgy process. Then my 6am alarm went off at 2am - DEFINITELY a problem. That was a bad night. I had a hunch so I said, “Hey Sonos, what time is it?” Sure enough, it told me the time was four hours ahead of what it actually is for me. The only time or location setting I can find is for weather, but after enabling it to know my exact location there, my Move still tells me the wrong time. There is nothing in the official Sonos Support page for time issues. I welcome any ideas, please!

Trending Lyricist I
June 5, 2024

Same problem and can’t find any way to set date/time. App online doc says there is (https://www.sonos.com/en-us/guides/sonosapp#to-system-settings-intro-passport) but it doesn’t exist. Alarm goes off 4 hours early which is UTC (I’m in EDT). 

Lyricist I
June 7, 2024

I am in Australia, but my Sonos systems thinks it is in Iceland. The Sonos Desktop app I use on my Mac shows the “Current time” in the alarms window. I ended up setting my alarms calculating the time difference to Iceland. e.g. my 7am wake up is 8pm in Iceland. Makes you wonder how much testing has gone into this major upgrade. Not a good look Sonos

Trending Lyricist I
June 7, 2024

I learned from someone helpful in another thread that there is a known bug such that all Sonos devices are in UTC TZ, until this is fixed.

Trending Lyricist II
June 9, 2024

Alarms still not saving properly for me

Lyricist I
June 11, 2024

After the latest upgrade, the alarm function was working. However, when I opened the Sonos app today, the alarm I had saved is no longer there. The app now won't let me save a new alarm. Does anyone know when this problem will be fixed by Sonos?

Trending Lyricist II
August 12, 2024

@Fitz_Mich The app also won’t let me save alarms