Contributor I

Question

The "I can't add my Ikea Symfonisk since the new app was released" thread

Forum|Forum|2 years ago
May 17, 2024
44 replies
7115 views

It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.

In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome.

For science I returned the first set and got another set. Same exact issue.

For science one more time, I returned those and tried it again, same exact issue.

I was able to successfully add a sub mini which is great, but pointless at this point.

This was attempted with both an ios and and an android device on the latest release for both platforms.

Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app. Try to add a new device and it will tell you you're not on the latest app, block the internet connection and try to add and you still can't add anything because the app can't check to make sure it's the latest version.

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G

Gaham

Headliner I

It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.

In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome.

For science I returned the first set and got another set. Same exact issue.

For science one more time, I returned those and tried it again, same exact issue.

I was able to successfully add a sub mini which is great, but pointless at this point.

This was attempted with both an ios and and an android device on the latest release for both platforms.

Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app. Try to add a new device and it will tell you you're not on the latest app, block the internet connection and try to add and you still can't add anything because the app can't check to make sure it's the latest version.

I wonder what IKEA think of the new app and how it will impact their business and the relationship with Sonos.

A

adfrgkhadfse4wgdvc3

Lyricist I

Piling on here. Same issues as the original post. Have tried on iOS and on Android, connected to wifi and connected via Ethernet. I’ve also tried on an older Android device that has an older version of the Sonos S2 app, but am forced to update the app before I can take most actions.

Also, the remove of the home screen widget was another huge miss for Sonos.

D

dobromirg

Lyricist III

I am seeing the same issue. Yesterday I bought 2 new IKEA Symfonisk Bookshelf. I was not able to add any of them to my existing system where I already have a working Arc. I tried from two different android devices and one iPad. Tried resetting the WiFi, direct connection to the router, 5GHz, and 2.4 GHz network. Even tried using a hotspot from my phone. I

The Symphoniks devices both are responding. Playing an audio pin, but the app cannot finish the "Finalizing Connection..." step. I also tried entering the pin manually. I chatted with the support. They asked me to go through the same steps to no effect. Then I sent them the debugging information through the app and they said that in there they even can't see that I'm trying to add devices.

C

clueo8

Lyricist III

Here to also say that I bought two brand new IKEA bookshelf symfonisk speakers and I experience the same exact outcome; it plays the chime but failed on the last step!

Are there any workarounds right now for this? It seems pretty bad at the moment.

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castalla

Local Superstar

Maybe the idea is that you should trash the ikea speakers and buy the new Sonos 500 dollar headphones instead?

Quite frankly, Sonos deserves to go bankrupt over this fiasco.

My Frame staggered through a firmware update & still works (although there was no indication the update was completed successfully). Atrocious disregard for users and their equipment.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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clueo8

Lyricist III

Thinking back, I was very skeptical about Sonos in general due to the reason they were 100% relying on Sonos to get them working… Things were working so well, I just kept buying more speakers and stopped worrying about that...

At this point, they should just open source everything just so we can use them!

A

aliosa27Author

Contributor I

I have spent some time trying to come up with something to give to sonos so that they could help.

SO, for science again, I connected the symfonisk picture frames to ethernet, found their ip addresses and then from a computer navigated to the speaker at :

http://yourspeakersipaddres:1400/status/zp

I noticed that these all have a firmware version of

62.1-84037-manufacturing

I returned these and got another set, same firmware version and same issue.

Since this version seems to be a bit dated, I am wondering if the solution is just for sonos to allow you to upgrade devices it can detect prior to trying to add it to the system. All the other devices are on more recent firmware.

Can someone else verify they see the same version on your ikea devices that you can’t complete setup with?

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clueo8

Lyricist III

I spoke with Sonos and opened a ticket. Basically the new app can't add speakers that contain an older firmware. They usually need to be connected in order to setup initially, but if they are new products and can't connect, they are basically useless until they fix the issue. They said today they may be pushing out an update which should fix this issue... I'll report back if I hear anything.

Bumper

I spoke with Sonos and opened a ticket. Basically the new app can't add speakers that contain an older firmware. They usually need to be connected in order to setup initially, but if they are new products and can't connect, they are basically useless until they fix the issue. They said today they may be pushing out an update which should fix this issue... I'll report back if I hear anything.

Yeah they’ve promised an app update today, hopefully they include a fix for this. I’m having a similar issue with a Roam I haven’t powered on in a long time, won’t update and connect to my system, I think it’s related to this.

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clueo8

Lyricist III

I'm wondering how they can save face here. Maybe give us all headphones for half off or something.

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