Contributor I

Question

The "I can't add my Ikea Symfonisk since the new app was released" thread

Forum|Forum|2 years ago
May 17, 2024
44 replies
7115 views

It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.

In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome.

For science I returned the first set and got another set. Same exact issue.

For science one more time, I returned those and tried it again, same exact issue.

I was able to successfully add a sub mini which is great, but pointless at this point.

This was attempted with both an ios and and an android device on the latest release for both platforms.

Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app. Try to add a new device and it will tell you you're not on the latest app, block the internet connection and try to add and you still can't add anything because the app can't check to make sure it's the latest version.

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Bumper

Sonos App update just dropped with fixes for many of the add product issues. Hopefully fixes this issue

https://support.sonos.com/en/article/release-notes-for-sonos-software-updates

D

dobromirg

Lyricist III

I installed the update. This time I was able to go a step further ..it set the network to the Bookshelves and immediately proceeded to update them. The update failed with error 1002. I followed the instructions to reboot the device. Then it said it added the device to the room I selected, but the device is not visible there. I factory reset the two bookshelves and tried again....the same result. Now I don't see any new devices to be add d, but also do not see the devices in my system. I should factory reset them again.

This is getting very frustrating. Was anybody able to add their devices?

C

castalla

Local Superstar

Sonos App update just dropped with fixes for many of the add product issues. Hopefully fixes this issue

https://support.sonos.com/en/article/release-notes-for-sonos-software-updates

This could be the next catastrophe - when an update to the new update trashes the system. Hands off!

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

C

clueo8

Lyricist III

I installed the update. This time I was able to go a step further ..it set the network to the Bookshelves and immediately proceeded to update them. The update failed with error 1002. I followed the instructions to reboot the device. Then it said it added the device to the room I selected, but the device is not visible there. I factory reset the two bookshelves and tried again....the same result. Now I don't see any new devices to be add d, but also do not see the devices in my system. I should factory reset them again.

This is getting very frustrating. Was anybody able to add their devices?

Same 1002 error here when trying to update. The speaker got further past finalizing but it can't get the firmware updated on the bookshelf speaker...

A

alientourist

Lyricist III

App version 80.01.10 does not solve the problem of adding a IKEA Sonos Bookshelf to an existing system. For me, if anything, it seems to work even worse. After detecting the speaker it now fails without trying to connect to the speakers local network and playing those sounds as it did before.

S

Swanz99

Trending Lyricist II

I had managed to get through the set up, up until it asks me to update the speaker and I get an instant error 1002, ive tried everything but it will not update. Nearly had my speaker for 3 weeks and yet to use it.

V

Vivc

Lyricist I

Hi - wanted to use my speaker and for some reason I was logged out. I updated the Sonos app just awhile ago. After I updated the Sonos software thinking that I would be able to connect, but it didn’t even detect my product. Is this issue the same as to everyone else here. The interface on the Sonos app seem to have changed (it has been awhile since I used my speakers tbh).

very frustrating… I love the product but the app is kinda disappointing.

A

aliosa27Author

Contributor I

Can also confirm. I can actually get the speakers connected to the network now, they show up as unregistered but now in an awesome regression, because they won't update(1002/1001 errors) the app randomly will now show an all-black full screen telling me I have devices I need to update and of course this fails, but there is no way to exit that screen, rendering the app useless for the stuff that does work.

Send us some manual update procedure sonos..

C

clueo8

Lyricist III

Can also confirm. I can actually get the speakers connected to the network now, they show up as unregistered but now in an awesome regression, because they won't update(1002/1001 errors) the app randomly will now show an all-black full screen telling me I have devices I need to update and of course this fails, but there is no way to exit that screen, rendering the app useless for the stuff that does work.

Send us some manual update procedure sonos..

Same here with my bookshelf. You need to factory reset the speaker by holding play/pause while plugging in and wait for orange to blink. Then I uninstall the app and reinstall in order to get the app back to working again with existing speakers and not stuck on an update popup!

V

Vivc

Lyricist I

Guys, would just like to update that I took a leap of faith and contacted the customer support. It was fruitful cos I managed to resume my connection. So what they guided me to do was

Hard reset the speaker
close the app
reinstall the app
switch off the device and turn on after 30 secs
set up new device

with that method I discovered the ikea Sonos speaker hardware has some updates and it was updated. Although it took a while but I managed to get it sorted out.

hope this instructions above helps

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