The "I can't add my Ikea Symfonisk since the new app was released" thread

Forum|Forum|2 years ago
May 17, 2024
44 replies
7115 views

It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.

In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome.

For science I returned the first set and got another set. Same exact issue.

For science one more time, I returned those and tried it again, same exact issue.

I was able to successfully add a sub mini which is great, but pointless at this point.

This was attempted with both an ios and and an android device on the latest release for both platforms.

Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app. Try to add a new device and it will tell you you're not on the latest app, block the internet connection and try to add and you still can't add anything because the app can't check to make sure it's the latest version.

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clueo8

Lyricist III

Guys, would just like to update that I took a leap of faith and contacted the customer support. It was fruitful cos I managed to resume my connection. So what they guided me to do was

Hard reset the speaker
close the app
reinstall the app
switch off the device and turn on after 30 secs
set up new device

with that method I discovered the ikea Sonos speaker hardware has some updates and it was updated. Although it took a while but I managed to get it sorted out.

hope this instructions above helps

Still can't get it to work in the current state of things... When you reinstall the app, do you join existing or just choose to setup a speaker? Has anyone else found a method to setup a new IKEA Bookshelf speaker?

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Peternt

Lyricist I

I’ve found the new app update fails at the same place for the same reason only faster

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alientourist

Lyricist III

Got it working! Read my post in this thread:

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aliosa27Author

Contributor I

Update: someone on reddit mentioned that you could get them to update with the pc or mac sonos app. This is indeed the case. I was able to get one of the frames updated. When attempting to register it with the pc app it fails but I am going to factory reset it now that it has indeed updated. Will update shortly

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aliosa27Author

Contributor I

Ok: using the latest version of the phone app(i had issues still with ios so I used an android phone) attempt to add your ikea speaker to your system. This should make it all the way to the room selection screen(I went wired).

as soon as you try to add it, it will ask for a firmware update and fail instantly. This is ok.

You should now be able to update it from the sonos pc/mac app. Install that and join an existing system.

It should tell you that some things need to be updated. Let it do it.

Factory default your speaker/s. Try to add them again. Note that this still will fail(I tried to add them to an existing room), and what happens now is basically the same, youll get a failure screen and a “added this device to whatever room” screen, except you will still see your device that says its unregistered, the sonos app still won't let you do anything with it BUT, if you use airplay, you should now see the device as some unnamed room or the name of a room you tried to put it in with a 1 next to it.

and it at least lets you stream to it via airplay now. Not ideal but progress nonetheless..