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Contributor I
May 24, 2024
Question

Alarm function back but not working

  • May 24, 2024
  • 17 replies
  • 1402 views

Hi, updated to new version of app as of May 21, 2024, and I see the alarm function back but none of my alarms are actually going on at their right times. Anyone else have this issue?

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17 replies

Bumper
May 24, 2024

There seems to be a bug making alarms go off at the wrong time. Speculation is Sonos is set to the wrong time zone. Can’t find the link. Not sure if there is a fix. 

sok123Author
Contributor I
May 24, 2024

That seems to be the case as my 630am alarm went off at 230am today

Bumper
May 24, 2024

Ouch that sucks. I don’t believe there is anyway to set the time zone in the app unfortunately.
 

Hopefully someone else will chime in. I know that the alarms are working for @Ken_Griffiths so I’ve pinged him to see if he has any ideas on how to fix this. 

Ken_Griffiths
May 24, 2024

Before I upgraded I had the speakers manually set to my local time rather than them get the time from the internet so not sure if that’s the reason the alarms are working on the correct time here. I don’t see a time setting in the new App, but perhaps try setting the time manually with the Desktop controller instead, if it allows that🤔? Hope that may work for you.

sok123Author
Contributor I
May 24, 2024

So I use my iPhone app to change all my settings. Is there a way of adjusting the time through the app only ?

Ken_Griffiths
May 24, 2024

So I use my iPhone app to change all my settings. Is there a way of adjusting the time through the app only ?

Do you mean that you want to change the time of your Alarm? 

Ken_Griffiths
May 24, 2024

That seems to be the case as my 630am alarm went off at 230am today

That’s rather a big time difference - most others I’ve seen have mentioned an ‘hour’ time difference and I thought it was perhaps the Daylight Saving Time feature being ignored by the Sonos product, but clearly the time difference here is huge.

So aswell as checking the alarm time, I would perhaps also check your online Sonos profile here to see if you have the correct country settings in place.

If no joy and you can’t change the time using the Sonos Desktop Controller App, you can of course change the alarm time accordingly (not ideal), or better still …contact Sonos Customer Support via this link below and see if they can maybe assist to resolve the matter. 

https://support.sonos.com/s/contact

sok123Author
Contributor I
May 24, 2024

It’s interesting: my profile is set to the right time zone (Eastern Standard Time). I did a test to see if I set my alarm four hours ahead of the time I actually want (e.g. 11pm if I wanted it on at 7pm) and that seems to have worked.

Obviously not a great solution, as the system still has bugs. I may just wait until the next app update to see if it hopefully fixes itself, if not I can see about contacting support. 

Trending Lyricist II
June 1, 2024

The alarm function is back for me but alarms won’t save won’t allow me to turn them on

buzz
Grand Maestro
June 2, 2024

It’s interesting: my profile is set to the right time zone (Eastern Standard Time). I did a test to see if I set my alarm four hours ahead of the time I actually want (e.g. 11pm if I wanted it on at 7pm) and that seems to have worked.

Obviously not a great solution, as the system still has bugs. I may just wait until the next app update to see if it hopefully fixes itself, if not I can see about contacting support. 

Likely your system is using Universal Time. Your four hour offset is an easy workaround, however, keep in mind that there will be a surprise alarm the day this gets fixed.